Phone Script Works!Around Town Hound, LLCArden North Carolina
Want to share this…because phone presence counts.
A client lead – who is new to Asheville – called and we had a great conversation about her pets and pet resources in our area.
She wanted overnight services, which I do not provide. So, I referred her to several overnighters that I know…good ones.
She called me today, and explained she thought her dogs would be OK without overnight service and really liked ME over the other sitters. Cool!
All because we had a good connection on the phone, and service started from the moment the phone was answered.
I’ve taken Bella’s phone script class and learned a little from it. It paid off today. If you haven’t taken the class, do.
Pack LeaderPaws Pet CareLouisville, Kentucky
Bella has been my coach and mentor for SEVEN YEARS. She’s helped me through some of the toughest times – personally and in a business sense – of my life. If you listen to her and follow her guidance she will launch you professionally to places you never thought possible. She’s more than a coach to me…she’s family!
OwnerDog Walker ExtraordinaireSanta Monica, CA
I am grateful to have you as a coach and someone who I can reach out to- you gave me clarity and mostly made me realise that it is okay to just give myself the permission to do what I have to do in my business- This is valuable to me. Thank you!
I have to say I am SOOOOO happy I bought this! I still has to go through and customize it for my business and that some is taking quite some time (it would have helped that I listened to the audio first!!!) by every time I look at it again I think, “Wow! I would have NEVER done it like this!” It is by far the best investment I have put into my business. I am soooo glad I have this!!!
Employee Quick Start ProgramPresidential Pet CareAlexandria, VA
I’m getting ready for a batch of interviews this evening. I’ve got my drink with a straw ready to go! I haven’t felt this prepared and confident going into an interview before and I know a great deal of that is thanks to you!!!
OwnerContented Creatures LLCMadison, WI
The Employee Quick Start program, along with personal coaching from Bella, gave me valuable information to help to take my company from solo to multiple employees. More importantly, it gave me the confidence I needed to reach my goals. I felt (and continue to feel) supported as I grow my company. Half a year later I still refer back to the materials because they are so helpful!
Founder + CEOMiami Pet ConciergeMiami, FL
When given the assignment to call my competitors to hear their phone scripts, I didn’t think much of it. Boy was I surprised. This lesson was probably one of the best I’ve been given during my time working with Bella. It was truly an eye opening experience to hear what “little” other businesses asked about me and my pets, how many immediately went into their sales pitch on auto pilot and how most seemed more interested in ending the phone call, then gaining me as a client; that was IF they answered the phone!
Business ManagerCarolina Pet AngelsApex, North Carolina
We (the owner my husband and myself the original office manager) used the Pet Sitter Unplugged to help us set up our company to have an office manager. We found it very helpful. We have written an Office Manager handbook, hired an office manager and we have been free to go on family vacations, take weekend get aways and even get 4 days of the week “off” from managing the phone calls, email, new client request and other office management for our pet sitting business. Geting an office manager has given us time and our sanity back. Bella was very helpful with her Unplugged kit in helping us get to this point of reduced daily stress.
Philly Pet CarePhiladelphia, Pa.
I just hired our 1st true employee. I took Jump Consulting’s class and can’t say enough how much it helped. We looked for someone for three months, and did two interviews and a trail day before we hired her. It has been three weeks (one of training and two on her own) and she is amazing. If you are considering taking her class, you should do it!
What a year! It’s been an adjustment watching my volume SHRINK this year! One of the hardest things to ever watch. My staff has shrunk by ONE HALF! However, let me just tell you, after a few sessions with Bella Vasta, our amazing pack leader, I made some adjustments to my business that would change my thinking about how I do business FOREVER! Not trying to toot my horn, but to TOOT a really loud horn for Bella!
Take a look at the Scenario if I had stayed business as usual:
- If I had left prices the same
- and the payment to employees the same
- slightly leveraged my fixed costs as planned
- and still had 11% growth, profit would have only been up 28%.
However, after sessions with Bella,
- I had 11% growth in revenue (due to increase in prices, not in volume, as stated, my volume shrunk drastically)
- I decreased payout to walkers
- I slightly leveraged fixed costs
- Profits increased 105%! TO MY POCKET!
All I have to say is INVEST IN YOURSELF. Don’t be afraid of asking for help! And certainly don’t be afraid of hiring someone to give you and objective opinion on things! Best Money I ever spent on my business and myself was with Bella Vasta. No other business coach has EVER shown me such return on my investment!