How To Be Effective and Timely During The Consultation

Consultations can be a daunting task.

If you are reading this, you are either trying to figure out one of two things:

  • How to get them so they aren’t so long and not like an interview.

  • How to learn how to get your staff to do them so you don’t have to be running to multiple consults a week.

In this guide I will tell you everything I know so you can learn or teach your staff to:

  • Alleviate your clients fear if they can “trust” you.
  • Command the attention of your client so you are running the show.
  • Show you the 4 major steps to a consultation.
  • I will give you rebuttals to objections that you or your staff might face during the consultation.

I wrote this guide based on the overwhelming requests I got from pet sitters wanting to learn how be more efficient and learn how to transition this task onto their staff. I come from the thought process that a consultation isn’t:

  • A chance for the client to interview you or your company
  • A time when they discover a new best friend where they keep you there for an hour telling you about their dead pets, ex husband/wife, or life story. This actually establishes a relationship that is unprofessional and where they will become a client that you roll your eyes when they call!
  • For the company to get all the details about the pets. Your systems should have already collected this info. Consultations are to put a face to the company and build a relationship and trust!

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