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Episode 51: Selling Your Business With David Barnett

On this episode Bella speaks with David Barnett, an Author, Speaker, Educator, Seminar Host, Consultant,  and Business Buy/Sell Process Coach.

David Barnett

David Barnett

They discuss things you need to keep in mind when considering selling your business.  These include:

  • Biggest mistake pet business owners make when running their business
  • Understanding that there are several reasons people sell businesses. Most of the time it is not for retirement.
  • Learning that keeping your business in the best shape to sell (i.e. have strong processes in place) will actually benefit you even if you aren’t yet selling it.
  • When you will and when you won’t benefit by using a broker.
  • A high level overview of the selling process.

David Barnett has been working to help the owners of Small and Medium Sized businesses for almost 20 years. As a former business broker and financing broker, Barnett has helped people buy, sell, plan, manage and finance businesses. 

Since 2014, Barnett has authored 6 small business books, 3 of which have become Amazon best-sellers.

You can reach David in the following ways:

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bella in your business

Episode 47: Customer Experience With Joey Coleman

On this episode Bella catches up with Joey Coleman, Chief Experience Composer, Design Symphony.  They talk about things you can do as a business owner to create a meaningful customer experience. Ideas include:

  • Sending personalized gifts to your customers seemingly at random
  • Sending handwritten notes thanking them for trusting you with their fur baby
  • Keeping track of simple things like the pet’s birthday and sending acknowledgements
  • Doing a monthly quick check of the pet (for any issues)

    Joey Coleman

    Joey Coleman

  • Giving the pet a bath unexpectedly
  • Sending quick personalized videos of the you and the pet to the client.

For over a decade, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects.

His First 100 Days methodology helps fuel successful customer experience endeavors at companies and organizations around the world.

As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention- grabbing customer experiences.

He works with companies ranging from small VC-funded start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between.

Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, honed his communications and messaging skills at the White House, and did things for the U.S. Secret Service and the CIA that he can’t talk about publicly.

His design and artwork has been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (48 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys watching magnificent sunsets from his mountain-top home in Colorado with his wife and two young sons.

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Bella in your business pet sitting podcast

Episode 41: Communication Problems In Pet Sitting Companies With Adam Smith

On this episode Bella speaks with Adam Smith from Precise Petcare. They discuss communication problems pet sitting business owners often have with both the pet sitters who work for them and with customers.  They discuss how the software offered by Precise Petcare addresses many of these challenges.

Adam Smith

Adam & Lynn Smith

Precise Petcare is an online management system that could quickly become the center of your business. The online scheduling, billing and client/staff management are all in one place. With their system you’ll have fluid communication between you, your staff and your clients. Much loved features include Pet Care Journals, the Live Sitter Map and GPS sitter check-ins. Precise Petcare was co-created by a pet sitting business owner and a web developer to combine a perfect blend of knowledge and talents specifically for this industry. Husband and wife team, Adam and Lynn Smith understand first-hand what your needs are as a pet sitting business owner and have built each aspect of the software and continuously update and improve the system – without having to rely on outside talents to delay the process!

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Bella in your business pet sitting podcast

Episode 37: Leadership, Strategic Planning, & Vision With Tarran Deane

On this episode, Bella discusses leadership with Tarran Deane, author of the new book,  “The Alphabet Principle: Your A – Z Guide to Being a Compelling Leader”.

 

Tarran Deane

Tarran Deane

Tarran Deane is Australia’s Corporate Cinderella a Leadership Development Company. Tarran works with executives, entrepreneurs, experts and emerging leaders to increase their personal effectiveness, capability, communication and commercial savviness. Bringing a maverick edge, and entrepreneurial trends to established businesses and organizations, Tarran boldly challenges, honors and equips people to shift the performance of their organization’s people, practice, and profit.  Tarran intentionally cuts through the whispered frustrations of workplaces today, equipping you to lead strategically and tactically in the fast pace of real life @ work, so you and your team can get the job done and love the company you’re in. A sought-after international keynote speaker, Tarran’s warmth, humor and 43,000 hours in leadership have helped more than 26,000 audience members to hit the shift key and lead like they mean it with boldness and humility.

Tarran DeaneBella and Tarran discuss:

  • How as a woman to be taken seriously in the corporate world
  • Dealing with problem generators in the workplace
  • Why vision and strategic planning matter.
  • Her “Signature 7 Leadership Framework” for planning out your work week. (Infographic can be gotten at https://www.tarrandeane.com/signature7leadershipinfographic/)

 

 

You can find out more about Tarran on her website at http://tarrandeane.com.
Connect with her on facebook
Get her book here

 

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Episode 34: “Click Here To Agree” Contracts, Sharing Client Photos, And Privacy Policies On Your Website.

On this episode Bella speaks with Sara F. Hawkins, an attorney who specializes in working with startups, entrepreneurs, marketing and advertising agencies, as well as major corporations where she regularly counsels clients on all aspects of federal and state marketing, advertising, sweepstakes and contests; international promotions; social media and internet law; copyright, trademark, and digital rights; as well as general business matters.

Sara F. Hawkins

Sara F. Hawkins

With a background in consumer product marketing compliance, Sara has worked with clients to create policies and procedures for engagement with agencies, celebrities, and influencers. Sara frequently speaks on legal topics related to influencer marketing; sweepstakes and contest promotions; as well as a host of digital, native, and mobile advertising and marketing topics. Since 1998, Sara has maintained her own firm in Phoenix, Arizona.

Bella and Sara discuss:

  • Where business owners can get photos from
  • Photo licenses and what they are
  • Who regulates photos and copyrights
  • How business owners can get clients to agree to share photos
  • Privacy policies
  • “Click to agree” agreements.

Here is the resource for my Deposit Photo deal 🙂
Sara can be reached at her website or Facebook

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Could your business be like a bad “I Love Lucy” episode? | Systems and Processes In Your Business

Beautiful picture, huh?

That was where I was “snowed in” for the past three days.

Heber, AZ 1/1/11

I left Phoenix on Wed morning to go for a quick ride up to Heber with some friends and family. They were going to stay till Friday, and I was going to come home on Thursday.

Well mother nature had other plans.

It got me thinking about you all… can your business survive if you were removed? Can it survive and go on as “normal” if you were taken out of the mix for a couple of days during a holiday without a hitch?

My company did, and it only survived because I had systems and processes in place. I was able to enjoy a worry free “impromptu” vacation while my staff was on the ground during New Years weekend.

Playing in the snow

Systems and processes are so important in every business. Think about the conveyor belts. You can throw things onto it and the belt keeps moving (process) and the people that are adding things to the product (replicating the system over and over again) keep doing their job.

Without systems and processes – it could be the demise of your business. I hate to break it to you, but many of your customers or clients will not care what family emergency you had or if something happened to you. They hired a professional company for peace of mind and it is every business owner’s responsibility to follow through on that.

What about if one of your staff went MIA? (that has happened to me)

What about if YOU went MIA? Is there always someone who knows that you are “alive” or would there be days that go by and no one would notice?

Admittedly, nothing can ever be perfect….but we can all strive for excellence, right?

But when the State closed the roads going home, and I had 20 clients out of town, that is a lot of damage control to be doing without a solid back up plan. I was very thankful for my trusted staff, who by the way, were already scheduled for 100% of the visits. I just sat back drove some ATV’s, sat by the fire, cooked, enjoyed friends and family, and learned what “cabin fever” was.

I was able to check messages, make calls, maybe work about a total of 30 minutes a day and managed to book lots of business each day for the weeks ahead. No one even knew I was gone unless I told them.

SO…..If you were removed from your business… would it still run? Or would it look like a funny I Love Lucy episode? (*The belt going faster is like the HOLIDAY RUSH!) Let me know your thoughts by leaving a comment below!

Could your business be like a bad "I Love Lucy" episode? | Systems and Processes In Your Business

Beautiful picture, huh?

That was where I was “snowed in” for the past three days.

Heber, AZ 1/1/11

I left Phoenix on Wed morning to go for a quick ride up to Heber with some friends and family. They were going to stay till Friday, and I was going to come home on Thursday.

Well mother nature had other plans.

It got me thinking about you all… can your business survive if you were removed? Can it survive and go on as “normal” if you were taken out of the mix for a couple of days during a holiday without a hitch?

My company did, and it only survived because I had systems and processes in place. I was able to enjoy a worry free “impromptu” vacation while my staff was on the ground during New Years weekend.

Playing in the snow

Systems and processes are so important in every business. Think about the conveyor belts. You can throw things onto it and the belt keeps moving (process) and the people that are adding things to the product (replicating the system over and over again) keep doing their job.

Without systems and processes – it could be the demise of your business. I hate to break it to you, but many of your customers or clients will not care what family emergency you had or if something happened to you. They hired a professional company for peace of mind and it is every business owner’s responsibility to follow through on that.

What about if one of your staff went MIA? (that has happened to me)

What about if YOU went MIA? Is there always someone who knows that you are “alive” or would there be days that go by and no one would notice?

Admittedly, nothing can ever be perfect….but we can all strive for excellence, right?

But when the State closed the roads going home, and I had 20 clients out of town, that is a lot of damage control to be doing without a solid back up plan. I was very thankful for my trusted staff, who by the way, were already scheduled for 100% of the visits. I just sat back drove some ATV’s, sat by the fire, cooked, enjoyed friends and family, and learned what “cabin fever” was.

I was able to check messages, make calls, maybe work about a total of 30 minutes a day and managed to book lots of business each day for the weeks ahead. No one even knew I was gone unless I told them.

SO…..If you were removed from your business… would it still run? Or would it look like a funny I Love Lucy episode? (*The belt going faster is like the HOLIDAY RUSH!) Let me know your thoughts by leaving a comment below!