Recently, my family and I just went to San Diego. It is a popular destination for us Arizonan’s… or you could call it a long drive to the beach. It was our second time renting an AirBnb and after this experience, and the amazing customer service we experienced, I don’t think we will ever travel again without using them!

Before we even left on our trip, I was ecstatic to arrive. Our host, Scott, provided me a LIST of attractions in the area, how far they were, how much time it would take, and if they were kid friendly or not. His condo came with 6 bikes, for Adults, kids, even training wheels, and the smaller cart that you can pull toddlers, like Olivia, behind in!

My husband and daughter!

Although, upon arrival, there was a small basket of goodies for us, including a bottle of wine! I was impressed. But out of all the incredible amenities provided and carefully thought out, the one I was the most impressed with was this note:

There is wine in there! See the hand written note? 🙂

This note told me that Scott, really cared about his property, his guest’s experiences, and was always looking to improve. It was a way to disarm the customer, get them to give valuable feedback, and always be improving his service. It also made me feel like I could ask him anything I needed and it would be welcomed. {Even though we didn’t need anything!}

Using Customer Service To Knock Your Pet Sitting Client’s Socks Off!

How many times have you sent your clients something before their service starts? Maybe something like “What To Expect With Your Pet Sitting Booking” and describing the types of communication updates they will get and a check list of things you will be going through each visit to their home.

How many of you have followed up with a “What Can I Improve On” type survey? As opposed to a “Satisfaction Survey” which is cold and corporate sounding, or… nothing at all.

Whether or not your clients had anything good or bad to say, the fact that you allow the opportunity for that open communication to happen can make the customer feel incredibly special. It is no secret that consumers buy from people they know, like, and trust. So why not implement those things in your business?

I have already told 1 friend before I even stayed at Scott’s condo and three more after. Now, I am telling you all…

Here is the link to his AirBnB listing. =)