Could your business be like a bad "I Love Lucy" episode? | Systems and Processes In Your Business

Beautiful picture, huh?

That was where I was “snowed in” for the past three days.

Heber, AZ 1/1/11

I left Phoenix on Wed morning to go for a quick ride up to Heber with some friends and family. They were going to stay till Friday, and I was going to come home on Thursday.

Well mother nature had other plans.

It got me thinking about you all… can your business survive if you were removed? Can it survive and go on as “normal” if you were taken out of the mix for a couple of days during a holiday without a hitch?

My company did, and it only survived because I had systems and processes in place. I was able to enjoy a worry free “impromptu” vacation while my staff was on the ground during New Years weekend.

Playing in the snow

Systems and processes are so important in every business. Think about the conveyor belts. You can throw things onto it and the belt keeps moving (process) and the people that are adding things to the product (replicating the system over and over again) keep doing their job.

Without systems and processes – it could be the demise of your business. I hate to break it to you, but many of your customers or clients will not care what family emergency you had or if something happened to you. They hired a professional company for peace of mind and it is every business owner’s responsibility to follow through on that.

What about if one of your staff went MIA? (that has happened to me)

What about if YOU went MIA? Is there always someone who knows that you are “alive” or would there be days that go by and no one would notice?

Admittedly, nothing can ever be perfect….but we can all strive for excellence, right?

But when the State closed the roads going home, and I had 20 clients out of town, that is a lot of damage control to be doing without a solid back up plan. I was very thankful for my trusted staff, who by the way, were already scheduled for 100% of the visits. I just sat back drove some ATV’s, sat by the fire, cooked, enjoyed friends and family, and learned what “cabin fever” was.

I was able to check messages, make calls, maybe work about a total of 30 minutes a day and managed to book lots of business each day for the weeks ahead. No one even knew I was gone unless I told them.

SO…..If you were removed from your business… would it still run? Or would it look like a funny I Love Lucy episode? (*The belt going faster is like the HOLIDAY RUSH!) Let me know your thoughts by leaving a comment below!

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