This week for the Best of Bella series we are replaying episode 95 with Niki Ramirez. Niki is a wealth of information for everything human resources related, she is also a monthly guest in the Jump Consulting Mastermind. A lot of pet sitters and dog walkers may think that they’re too small to afford an HR specialist like Niki, but in actuality, it’s one of the biggest things you can have on your team. Listen intently to see how she helps pet sitters and dog walkers and everything you can learn.
- What is coaching and why should we coach? [6:20]
- What do great coaches do to unlock the best potential of their employees? [10:50]
- Are there different types of coaching? And when should we implement these techniques and why? [14:50]
- Is there any easy way to say “I’m going to be coaching you?” [16:30]
- How can you coach stubborn pet sitting employees? [20:20]
- How can you find Niki and tap into her resources? [25:20]
Original Show Notes
Today we welcome our friend, Niki Ramirez! She is a Human Resource specialist at HRAnswers.org, who provides full-service HR consultation, compliance support and employee training for small businesses. Their mission is to take care of “HR” so that their clients can focus on their business. Today we’re talking about how to be a coach to your pet sitting employees and why it is so important.
Biggest Takeaways You Don’t Want To Miss:
- We are all natural coaches. But the way that we interact and socialize makes it difficult. Be mindful and focused to practice the skills that are already within us.
- Coaching is an opportunity to point out what you do well and also offer immediate ways to adjust. It is also a top opportunity to build relationships and report with our pet sitting employees
- How often should we be coaching people? We don’t want to be a “mother hen” and we don’t want to go overboard. It is more important to go hard during the introduction time period. When an employee is new you want to coach them more.
- Counseling vs coaching where do you draw the line? As a leader, you have to send questions ahead of time that guides your thinking. You have to identify that they are going through something but work through it quickly. Let them know you value them and you have a support base for them if needed. But you can’t “counsel” them.
- Where do you draw the line of counseling or coaching and those personal boundaries? You can’t always get too personal, even though you may want to. You have to have a distinct boundary line
- Can staff members coach each other? Definitely! In fact, they are a great resource for team building. Find who is doing a wonderful job that will help you grow. Tap into that and help them grow naturally within your company.
Find and contact Niki for a quick and easy consultation at HRAnswers.org
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