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Episode 203: The Difference Between Customer Service VS Customer Experience Could Increase Your Profits

The Difference Between Customer Service VS Customer Experience Could Increase Your Profits

For more than 20 years, Jeannie Walters, CCXP has had one mission: To Create Fewer Ruined Days for Customers™. Jeannie is the CEO and Founder of Experience Investigators, a global Customer Experience consulting firm helping companies improve loyalty and retention, employee engagement, and overall customer experience. Hundreds of companies across three continents have trusted Jeannie to consult, train, and speak, from SMBs to Fortune 500s. In addition to being a Certified Customer Experience.

 

Show Highlights

  • What is the customer experience?
  • How can I understand my customer’s journey better?
  • How can investing in customer experience benefit my organization?
  • What moments really matter along the journey?
  • How can a leader get their employees to buy into these ideas?

 

Links

  • Jeannie’s website https://experienceinvestigators.com/

Freebie

Text “Experience” to 66866 to join the 21-Day CX Challenge or visit www.experienceinvestigators.com

 

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