It happened four times today.
And it is a Tuesday. It isn’t even Monday. Monday is usually when the requests come in like crazy.
Here is what happened:
“Hi! I was wondering how much it would be to pet sit my dogs with overnights/day visits Dec 23rd to 29th”
My response is typically: I am so sorry but we have been booked up since the beginning of Nov. Would you like to be put on our waiting list?”
But this time, I sent the longest email back in hopes of her being impressed that I cared enough and save my email for when she needed us again. I was almost rebelling against myself telling her no by still trying to convince her that we are the best pet sitting company. Here is what I wrote:
“Hello Mrs. X,
Can I Get An Amen?
Seriously… how many of you have ever felt this way? The burning sensation of wanting to say yes. Wanting to sacrifice your sanity and just say yes. After all, you could fit them in, if you just sucked it up enough for those 5 days around the Christmas week, didn’t sleep and…. sleep when you are dead as they say. Right?
Or at least in my case.
You see, I actually was washing dishes today thinking about this. Thinking about blogging to you all about this. How many times have we said yes, when we really should have said no? Here is what my internal struggle looks like:
I have already made our 2013 goal last month. Anything we are generating now is above and beyond it….which, by the way, I thought was a dream last year. (Hey, make plans, God laughs, right?) So it isn’t the money… but it is in a way. I am thinking WOW…. if only. If only I could say yes imagine how much further past the goal I could blow. It is like I am in competition with myself!
If only I didn’t decide to go on a hiring freeze in Oct and just run the operation with the three staff I know I can really rely on this Christmas and January. Maybe I could have trained someone to….. No Bella. No. I can not put that extra pressure on myself (and staff) when I am planning my wedding in January and going to Europe for a month. Right? I mean that is extra stress (potentially)…
Bella! Check yourself. You gotta say NO. Saying NO means that you are able to kick it into low gear (which we all know is going to be a struggle) and not be running in 6th gear! Saying NO means that you can be present during Christmas, New Years, the time when your family comes into town, the events leading up to the wedding…. without all the “work” stuff getting in the way. After all, isn’t this why I have a business? So it can work for me? Accent my life? Be there for me, not me for it?”
(That is the end of my thoughts)
But I realized something. That if I am going through these struggles… I know you all are too. Maybe not right now. But at some point. At some point or another in your business, you have wondered “Should I say yes or no?” In fact, after Thanksgiving there was a lengthy thread in one of my FB groups talking about missing out on family Thanksgiving dinners bc of work. They were not happy about it and were trying to figure out what to do.
What to do? Say no. And if you can’t say no quite yet because you are a solo pet sitter, then work towards the day you CAN say no. Or… say no in other areas. no, I will not do more than 12 visits on Thanksgiving Day. 4AM, 4Noon, 4PM so that you can still have family time.
These are all sorts of things we need to learn to say NO to:
- That client that is just a little too far away and we think that by charging more will help, but in reality, it just stresses us out more.
- That client that decides to create their payment terms.
- The client that insists on 2x day visits when we know the pets may need more.
- The client that insists that their dog NEEDS to be let out at 10pm or else…
Oooh, here is one. I hear a lot of people tell me “I just don’t have the time!” Oh really? How many times a day are you flipping through FB getting involved in drama, peeking in on people, or just reading what others are up to living vicariously through their posts? Want more time?
Say NO to Facebook! 🙂
So Why Can’t Pet Sitters Say No Easily?
I don’t know! =)
I was hoping that you could help me out with that. What do you think?
How do you deal with saying no to your business, clients, staff, things in your life. Are you good or bad at it? Why do you think so? Do you think if you learned how to say no more often, or set healthy boundaries you would be less stressed? Sound off below… I want to hear your thoughts!