Want to share this…because phone presence counts.
A client lead – who is new to Asheville – called and we had a great conversation about her pets and pet resources in our area.
She wanted overnight services, which I do not provide. So, I referred her to several overnighters that I know…good ones.
She called me today, and explained she thought her dogs would be OK without overnight service and really liked ME over the other sitters. Cool!
All because we had a good connection on the phone, and service started from the moment the phone was answered.
I’ve taken Bella’s phone script class and learned a little from it. It paid off today. If you haven’t taken the class, do.