Nicole Brown

When given the assignment to call my competitors to hear their phone scripts, I didn’t think much of it. Boy was I surprised. This lesson was probably one of the best I’ve been given during my time working with Bella. It was truly an eye opening experience to hear what “little” other businesses asked about me and my pets, how many immediately went into their sales pitch on auto pilot and how most seemed more interested in ending the phone call, then gaining me as a client; that was IF they answered the phone!

Nicole BrownFounder + CEOMiami Pet ConciergeMiami, FL