“The phone script was very good, exceeded my expectations! It refreshed me, reminded me and humbled me …as to all the things I should be doing, or doing much better after being in business for 8+ years! Many are very basic, too! I’ve been wanting to get a phone person to…answer my phone!! And I put your step-by-step instructions on excel sheet – I have a person in mind who would be very good for this but your audio helped me put it into well-defined sections and be clear and better organized about what to say… and to have Goals.
For example, I chat people up naturally, but I never thought carefully and analyzed how i can specifically encourage them to answer, indirectly, important questions about values, etc., without ever having to ask them! I love that. Taking notes and and getting contact info – then even if I don’t get the sale, I can still capitalize later on any effort I make on the phone.