Episode 345: 3 Of The Biggest Bad Habits I See in Pet Sitting Businesses

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Hey Jumpers,  let's real talk, shall we? Running a business is an exhilarating adventure, full of thrilling victories and heart-pounding challenges. But let's face it, sometimes it can feel like we're juggling a dozen flaming swords while riding a unicycle on a tightrope. It's in those moments when you think you're nailing everything, only to be blindsided by sneaky bad habits like a lack of documentation, an overcomplicated system, or neglecting regular evaluation and improvement.

Join me in this episode of  Bella in Your Business podcast as I share the 3 of the biggest bad habits I see in pet-sitting businesses. Discover the power of documenting processes, simplifying systems, and regularly evaluating and improving your business systems. By doing so, you can enhance efficiency, save time, and create a better experience for your team and customers. Don't forget to join our mastermind program to learn more about leveraging AI and improving your business systems. Tune in now and take your pet business to the next level!

 

Let's dive in!



Topics & Key Points

  • Leveraging AI in the pet business
  • Announcement of upcoming guest experts in AI
  • Importance of proper AI implementation and avoiding pitfalls
  • Three bad habits to quit for business success
  • What to expect in July in  the Mastermind program

Timestamps

[03:34] Introduction to the three bad habits to quit today [03:41] Habit 1: Lack of documentation  [07:05] Habit 2: Overcomplicating your system [09:27] Habit 3: Neglecting regular evaluation and improvement. [10:08] Staying ahead of industry trends [11:20] Recap  

Notable Quotes

[04:27] “It's important to document the process protocols and guidelines. Think of it as your business playbook. Documenting not only brings consistency but also aids in training new hires and lays the foundation for scalable growth.” [04:52] “Every single employee of yours should be able to go into a client profile into your private notes and understand what the root Even if the house is because every routine changes.” [08:03] “Complicated systems not only waste time and energy, but they also breed frustration for you and your team. It's what makes people quit or ghost you or not go all the way through the training program or not all the way through the signup process.”

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Transcript

Welcome to another episode of Bella in your business. I'm your host, Bella Vasta. And wow, what a week it's been currently we are a little bit halfway over with our Facebook group hiring for AI, hiring with AI for your pet business. And it's filled, packed honestly, with a ton of information about what you could be doing to leverage AI and your pet business specifically with hiring. Now in full disclosure, next month in the mastermind coming up in July of 2023, we are going to be talking all about how to use AI in your business, how to leverage it, and how to do it properly and not get garbage. Because I think when you first start and you're not sure what you're doing, you get a lot of garbage. And I want to help you avoid that. But guys AI is here to stay that's short for artificial intelligence. And next week on the podcast, we have Kelly Noble Mirabella joining us, she has been an expert trainer in AI for quite a few years, believe it or not, she was the mini chat head lead trainer as well as lots of other things that she's been doing with it. And I can't wait to have her on. We're also going to have in the future Dustin, who is the founder of Maggi. And what's happening a lot you guys is there are the basic, artificial, intelligent languages. And what happens is all these developers are taking this language and adding it to practicality. So you don't have to use it in the raw form. Guys, this stuff is really exciting. And truly, honestly, if you ever want to truly be on the forage on the front, if you're a jumper, if you're looking towards the future, and what're the newest trends and the hottest things and the easiest way to save money and save time and move your business forward, have to not do things like hire, hire a technical writer, or a lawyer. It's amazing what you can do with artificial intelligence. I'm not saying that you don't need these people anymore. Let's be very clear. But I'm saying that the stuff that you bring to these people will save you hours of paying them for their time because what you bring them isn't in raw form. It's in really good professional form. So if you want to learn more about that, consider joining us in the mastermind jump consulting dotnet forward slash mastermind. If you're listening to this, maybe you're binging on below right now, if you're listening to this after July 2023, you can still join the mastermind you can go straight to the guide. And you can see all of the information that we have done for it because we put it kind of like in a file so that you can see all of it and just consume all of it. So it's not too late. All right. Well, today, I've been seeing some bad habits out there. And I don't want any jumpers to be victims of this. So we're going to talk about three bad habits to quit today to be successful in your business. So let's go. The very first thing. Before we get started, though, I want to implore you to subscribe to the podcast you guys. We're sitting at about 700 to 1000 downloads a week. We've got lots of you binging on Bella, and we've got lots of you signing up for that 20-minute call, which I love because I love meeting you. If you and I have never met, go ahead and jump on over to jump consulting dotnet forward slash 20. That is the number 22 Zero. And I can't wait to hear from you. All right, so let's get in today. I have seen the good, the bad, and the ugly when it comes to systems. And today we're going to talk about three bad habits that you need to break when it comes to your business systems. So the very first one is the lack of documentation. I know that you're all busy out there running around with a chicken with your head cut off, whether it's business stuff, whether it's personal stuff, you know, we're all busy, right? I think that's like an epidemic, honestly. But what I need to, you know put in your head is to not forget to document Well, what should we document Bella? Well, I'm so happy you asked. So I know it's mundane, and but it has a profound impact. And I want you to picture this, you have a team member who's unsure about how to handle a particular situation, or worse, they're out sick and you're left scrambling. Without proximate proper documentation. Chaos can arise. I'm sure as a business owners, we've all experienced this once or twice. And that's why it's important to document the process protocols and guidelines. Think of it as your business playbook. Documenting not only brings consistency but also aids in training new hires and lays the foundation for scalable growth. Now, one of my favorite hacks when it comes to this kind of thing of documentation is one about a visit and I've talked about this before in the podcast, but I can't stress it enough. Every single employee of yours should be able to go into a client profile into your private notes and understand what the root Even if the house is because every routine changes, right? So it should be step one, unlock the door, step two, turn off the alarm. Step three, get the dog out of the crate. Step four, put the dog in the backyard to go to the bathroom. Step five, you know, refill the water bowl and stuff like that. Now, it's not telling you necessarily what the security code is, because you can go to the security code section and find that, but what it's doing is giving you factual step by step by step, and every employee should be responsible for updating the notes in this way, if you have this, what's going to happen is the client is now going to understand that they can trust your company, they can trust your brand, because no matter who comes in to help out with their pets, they're going to have the same experience, because you have documented it. Now on the flip side, if we have an employee that we needed to talk to, and we talked to them on the job, on the phone, on chat, whatever it might be, it's really important to follow up with an email. Hey, Susie, just following up on our conversation, making sure we're on the same page, we discussed that ABC happened and that in the future, we need x, y, and z to happen. We also discussed that if x, y z does not happen, then 123 will be the consequence, to please respond. And let me know that we're on the same page. And we agree. That's it. That's it. And now you have this to come back on when ABC isn't done in the future, you understand. So the lack of documentation is a bad habit that I see all the time you want to document document document, not just to cya cover your but also so that you have it in writing. Because if you're like me, you probably forget things immediately, because there's just so much hitting you. And when it's documented that helps. And the third reason is that if and when you bring on an office manager, you will all have everything documented. So you want to teach these good habits to have and get rid of the bad habits. All right, moving right along, we. The second thing is overcomplicating your system, I see this all the time, this happens a lot with onboarding employees or onboarding clients. And that's how you lose people. That's where you have frustrations. It should not take days or hours or multiple steps to get a new client on board. Okay, think rover. I know you don't like Rover, but they got something going. And that's their onboarding system. And the same thing with the interview, I talked to someone I think I mentioned on the podcast, and he wanted to do seven days of interviewing or seven days of training, I was like, Brother, no one's gonna want to do that. You gotta like, you gotta make it sexy. You got to make your onboarding and training, really interesting for people. And you need to figure out how to do it fast, you know, and get them, get them involved. So don't overcomplicate your systems. That's what I'm trying to get across. Like, we've all been there, we start with a simple process. And over time, it becomes a convoluted mess. complicated systems, not only waste time and energy but also breed frustration for you and your team. It's what makes people quit or ghost you or not go all the way through the training program or not through the signup process. Simplify simplification is key, look closely at your processes, and identify unnecessary steps, streamline wherever it's possible. Something good for this is to kind of review this every six months or so. And not you but somebody else asked them hey, was it easy? Was it understandable? How long did it take you? And that's something that could help you tweak and improve as time goes on. Simplicity is the ultimate sophistication. Think about like, when you open up an Apple product, it's very easy. Even getting, you know, the technology started is very easy. And so declutter your systems, and you'll enhance efficiency, save time and create a better experience for both your team and customers. And something else to kind of think of this comes to my mind is that when a challenge occurs, you always kind of want to think, is this a people problem? Or is this a systems problem? Okay, did the systems fail us? Or did the person fail us? So kind of consider that. All right, coming up, round it out. The last bad habit that I want you to quit today is neglecting regular evaluation and improvement. And I just started touching on this too. So the thing is, is that your systems might be working fine now. But it doesn't mean that they can't be better. So neglecting evaluation and improvement stunts your business growth potential. So you want to set up metrics and benchmarks to assess your system's performance regularly. This could look like, you know when you are at a consultation or meet and greet or you're meeting that client, you could ask them things like so. How was the signup process? Did it make you feel good? Or feel overwhelmed? That's a good question. Because it's about the feelings people easily share, approximately how long did it take you to go through the whole time process? That kind of stuff. Compare that with how long you want it to take them, maybe they say 30 minutes, and you're like, Darn, I wanted that to be five. Now you know that you have a little bit of a gap there to improve on. So you want to set up metrics and benchmarks to assess your system's performance regularly. Send Feedback from your team, and customers stay updated on industry trends and best practices, like artificial intelligence with Jump consulting, the world is constantly evolving, and so should your systems. I'm telling you, it is so important to stay ahead of the game because this is what's going to give your clients exceptional service. And it's going to be what makes your employees incredible advocates of your company. You want to have the easy button in your entire company. If you feel stressed out by your systems or you feel like it's way too complicated then it probably is. Guys, we should talk about this. If I've never talked to you before, please go to jump consulting dotnet forward slash 20 so that you and I can meet on the phone and talk about the biggest challenge in your company. As a recap, the three bad habits I want you to stop today are lack of documentation, overcomplicating your systems, and neglecting regular evaluation and improvement. This has been another episode of Bella in your business. I sure hope to see you guys in the mastermind jump consulting dotnet forward slash mastermind or on a call with us today. And remember that when life gets down, always keep jumping

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