Episode 47: Customer Experience With Joey Coleman

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On this episode Bella catches up with Joey Coleman, Chief Experience Composer, Design Symphony.  They talk about things you can do as a business owner to create a meaningful customer experience. Ideas include:

  • Sending personalized gifts to your customers seemingly at random
  • Sending handwritten notes thanking them for trusting you with their fur baby
  • Keeping track of simple things like the pet's birthday and sending acknowledgements
  • Doing a monthly quick check of the pet (for any issues)

    [caption id="attachment_8200" align="alignright" width="254"]Pet Sitting Customer Experience Joey Coleman[/caption]

  • Giving the pet a bath unexpectedly
  • Sending quick personalized videos of the you and the pet to the client.

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