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relationship marketing

Episode 159: BEST OF BELLA: Relationship Marketing & Buyer Personas With Jessika Phillips

Today for the Best of Bella series we are replaying Episode 120 with Jessika Phillips. She runs a multi-million dollar marketing firm where her major platform is relationship marketing and at the end of the day as small service providing businesses in our communities it’s all about the relationship. Jessika really leaves you with a lot of nuggets to think about that you can use in your business today, you don’t want to miss this one.

 

relationship marketing

Show Highlights

  • Who Is Jessika Phillips? [3:00]
  • How do I get started with relationship marketing? [7:30]
  • How do we tie in relationship marketing with buyer personas? [15:30]
  • What does a relationship marketing plan look like and how do I know if it’s working? [20:00]
  • What should we be doing on social media to start implementing relationship marketing? [26:00]
  • Describe your FREE social media toolkit? [27:15]

Original Show Notes

Jessika Phillips helps people master Relationship Marketing and as a relationship marketing evangelist she is often sought after for her approach to marketing. She’s the passionate Founder of NOW Marketing Group and host of the largest social media marketing conference in Ohio, Social Media Week Lima as well as the host of a weekly live video show called Magnet Marketers.

Biggest Takeaway You Don’t Want To Miss

  • When it comes to marketing, the first step is to think about how you are capturing attention. How are you standing out? Attention is the game when it comes to marketing. Usually somebody will take notice of you because you’re helping them in some way. Articulate your message in a way that’s clear and concise. Create micro-moments that will build the relationship. Make them feel excited to do business with you by creating a unique and enjoyable experience.relationship marketing

 

Special Offer

 

Links

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  1. Click this link – Bella In Your Business
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instagram secrets

Episode 158: BEST OF BELLA: Instagram Secrets For Your Pet Business With Jenn Herman

Today we are replaying Episode 116 with Jenn Herman as part of the Best of Bella series. Jenn literally wrote the book “Instagram For Business for Dummies” and she is a wealth of knowledge. She is incredibly insightful, she talks fast, drops lots of value bombs, and you are sure to learn stuff from her.

instagram secrets

Show Highlights

  • Who Is Jenn Herman? [2:25]
  • Why Do I Need Instagram In MY Business? [4:30]
  • What Are The Different Ways Consumers Can Use Instagram? [6:55]
  • How Do We Figure Out HOW Our Audience Consumes Instagram? [10:25]
  • What Tactics On Instagram Can We Use To Build Our Local Following? [13:10]
  • Should You Always Use A Location Tag? [17:25]
  • What Kind Of Strategies Can I Use For Hashtags? [18:25]
  • How Often Should You Post On Instagram? [26:20]
  • Why Should I Have A Kick-Butt Instagram Page? [29:20]

 

Original Show Notes

It’s no secret that Instagram can be a powerhouse social media platform for your business – but I see so many business owners that are just NOT using it to its fullest potential. If you’ve been wanting to dive deep into the inner working of Instagram and learn useful Instagram secrets, then today is your day!

Jenn Herman is a social media consultant, speaker, and globally recognized Instagram expert. She is the forefront blogger on Instagram marketing and her blog, Jenn’s Trends, has won the title of a Top 10 Social Media Blog in 2014, 2015, and 2016. Through her blog, consulting, and speaking Jenn provides tips, resources, and training for small to medium-sized businesses that need to structure their social media strategies. Her business background includes Administration, Sales, Human Resources, and Marketing and she enjoys bringing all these skills together to help you grow your business. Jenn has been featured in Inc., Fox News, Yahoo Finance, HuffPost, The Verge, CBS Radio LA, and numerous other podcasts and publications. She is the author of “Instagram for Business for Dummies”, “The Ultimate Beginner’s Guide to Instagram” and “Stop Guessing: Your Step-by-Step Guide to Creating a Social Media Strategy”. Learn more about Jenn on her website http://jennstrends.com.

Biggest Takeaway You Don’t Want To Miss

  • Above all, you have to have a consistent strategy. Being active and taking the time to implement the strategy you develop is key.  Your processes will drive the results that get you clients, regardless if you have 50 followers or 50,000 followers. What matters is who’s going to find you and bring you business. Build an amazing community of the followers you have and use strategic efforts (i.e. hashtags, stories, following events) to turn that into business.

 

instagram secrets

 

Special Offer

  • Pick up a copy of Jenn’s book, Instagram For Business For Dummies, on Amazon here: http://bit.ly/IGBizDummies

 

instagram secrets

 

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Lain Ehmann

Episode 156: BEST OF BELLA: Defining Your Brand With Lain Ehmann

Bella chose episode 56 with Lain Ehmann to be part of the Best of Bella series because it was one of the most downloaded episodes of Bella in Your Business. Bella and Lain dive in deep on branding and how to make your website stand out. They talk about figuring out who you are as a brand and a business, Lain even offers a free download to help you!

brand

Show Highlights

  • Who is Lain? [3:25]
  • What mistakes do small businesses make on their website? [4:30]
  • How can you correct the issues? [7:00]
  • What is messaging? [9:50]
  • Should all businesses be concerned about branding? [18:00]
  • How do you share your marketing across different platforms? [20:40]
  • What is something businesses shouldn’t do in messaging? [23:50]
  • Where can you find out more about Lain? [27:20]

Original Show Notes

On this episode, Bella spends time with Lain Ehmann, Marketing Strategist at #FastLain.

You will learn how to make that message different between the mediums. In particular, be conscious of the frame of mind people are in when they are reaching out to you vs. when you are reaching out to them. Give them something they wouldn’t expect. Don’t sell them. Listen in as they talk about the mistakes small businesses make on their websites, including telling a story that your audience wants to hear vs. telling the story you want the audience to hear. Be mindful of your audience.

Messaging, which is “communications branding”, is critical to success. It is the message you are going to consistently send out to your audience that also helps you distinguish yourself from others in your niche. As a bonus, doing so may even allow you to charge more.

“Messaging is a tool to do that by defining who you are, what the value is that you provide, and the audience you provide that to.” – Lain Ehmann

The next logical step in the process is helping customers see that you can solve the problems they have.  You can drive customer motivation by tapping into their “pain points”. Bella recommends that you include the benefits of your online scheduling as part of your messaging.  Lain says that playing up your “secret sauce”, that unique niche that you have identified, will help you reach those who need that service and even build your standing among those who don’t because they see how much you care.

They also recommend doubling up on your marketing. For instance, doing a Facebook live with tips about dog walking and then putting a link to that under your services page.

Another common mistake Lain points out is that often business owners speak from their point of view and assume that the audience knows everything that they know. In fact, educating the audience should be an important part of your efforts. Make sure they understand the terminology and services you are offering. Lead them through your site to the call to action.

About Lain

Lain is a bestselling author and communications strategist, who specializes in helping six- and seven-figure entrepreneurs uncover hidden profits and potential – FAST.  Her superpower is saying what your customers and clients really need to hear, to get the results you want as quickly as possible.

Links Mentioned In This Episode

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Navigating Social Media

Episode 155: BEST OF BELLA: Navigating Social Media with Mari Smith

We’re taking it back to episode 93 on this edition of the Best of Bella series, when Bella had the sincere pleasure of interviewing Mari Smith. She knows everything that is going on and she is the nicest, most approachable woman Bella has met in the social media space. They had fun talking about the ins and outs of social media and Bella wanted to bring her to you all again.

Original Show Notes:

Navigating social media can be pretty difficult, especially when it comes to your online business. Often referred to as “the Queen of Facebook,” Mari Smith is hailed as the premier Facebook marketing expert and one of the most influential and knowledgeable new media thought leaders in the world. In fact, Facebook headhunted and hired Mari to go on tour with the company to teach business owners across the United States how to grow their businesses using Facebook!  Forbes recently described Mari as, “… the preeminent Facebook expert. Even Facebook asks for her help.”

social media

 

Mari is an in-demand speaker and travels the world to keynote and train at major events. She also serves as Brand Ambassador for many leading companies.  She has over 1.7 million followers on her various social channels and is the author of The New Relationship Marketing and coauthor of Facebook Marketing: An Hour A Day.

 

 

Biggest Takeaways You Don’t Want To Miss:

  • How did you become such an expert on Facebook? In order to become an expert, you have to put in 10,000 hours into your skill. Be unwavering in your focus. FOCUS= Follow One Course Until Successful. It helps you keep on track.
  • Overall it is a universal mindset with fear-mongering. You can get really upset or you can be a calming voice of how to overcome or make a change regarding a problem you see, like pet food recalls or puppy mills. Mari encourages us to be the calming voice.
  • You have to be mindful of what you post for relationship marketing. Treat people with respect and use proper social etiquette even online. Ask yourself “would I be comfortable with this…appearing on the front page or on a google search. Even more, would you be okay with your Mom seeing it? Quiet your ego and try to diffuse tangents. Don’t be drawn into petty conversations. There are always screenshots that will be your digital ink.
  • How can you add value to your business with Facebook? You become a leader in social media by using groups and stories. Have a good strategy for your stories and you easily convert your personal Instagram to a business Instagram and have those post directly to your Facebook, which drives traffic to your website.

 

Navigating social media Mari Smith

Show Highlights:

  • Mari’s expertise in Facebook and how she got started on her path to becoming the “Queen of Facebook.” [3:30]
  • How to FOCUS for success [7:45]
  • Creating meaningful relationships on Facebook [10:50]
  • New business skills that everyone needs [14:10]
  • Benefits of setting up Facebook Groups [16:30]
  • Advice on how to build your online community [24:00]

Links:

Find more about Mari Smith and her new book at www.marismith.com

Check out The 12 Biggest Social Media Marketing Mistakes Businesses Make at http://www.marismith.com/wp-content/uploads/2012/07/12_Social_Media_Mistakes-MariSmith.pdf

Downloadable Offer:

Free PDF download. Mari Smith’s recommended Video Gear List for Facebook Live broadcasts:www.marismith.com/fblive

Share The Show:

Did you enjoy the show? We would love it if you subscribed today and left us a 5-star review!

  1. Click this link – Bella In Your Business
  2. Click on the ‘Subscribe’ button below the artwork
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Joey Coleman

Episode 154: BEST OF BELLA: Customer Experience With Joey Coleman

Bella chose this episode to be part of the Best Of Bella series because it is with Joey Coleman. She first saw him live at Social Media Marketing World 2017 and his presentation skills blew her out of the water. Without further ado, she wants all of you to experience Joey and his First 100 Days methodology.

Pet Sitting Customer Experience

Show Highlights

  • How has Joey done and accomplished the things in his life? [4:40]
  • What is the First 100 Days methodology? [8:10]
  • Is there a direct correlation between telling stories and solving problems and value? [12:50]
  • How can business owners create a meaningful customer experience? [15:00]
  • How can employees get involved? [28:45]
  • Where can everyone find and connect with Joey? [30:50]

Links

customer experience

Original Show Notes

On this episode, Bella catches up with Joey Coleman, Chief Experience Composer of Design Symphony. They talk about things you can do as a business owner to create a meaningful customer experience like:

  • Sending personalized gifts to your customers seemingly at random.
  • Sending handwritten notes thanking them for trusting you with their fur baby.
  • Keeping track of simple things like the pet’s birthday and sending acknowledgments.
  • Doing a monthly quick check of the pet (for any issues).
  • Giving the pet a bath unexpectedly.
  • Sending quick personalized videos of you and the pet to the client.

For over a decade, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects.

His First 100 Days methodology helps fuel successful customer experience endeavors at companies and organizations around the world.

As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention-grabbing customer experiences.

He works with companies ranging from small VC-funded start-ups to large Fortune 500s, with hundreds of mid-size businesses in-between.

Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, honed his communications and messaging skills at the White House, and did things for the U.S. Secret Service and the CIA that he can’t talk about publicly.

His design and artwork has been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (48 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys watching magnificent sunsets from his mountain-top home in Colorado with his wife and two young sons.

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hiring

How To Stop Asking The Wrong Interview Questions At A Dog Walking Interview

Picture this…. You are all excited about this new hire you just brought onto your team. They have worked at a dog rescue as a volunteer for over five years. They have three dogs of their own. Their husband makes all the money and has the health insurance and their kids have almost graduated high school, with one in college. This new hire seems like a dream come true.

And then, she becomes demanding her second week on the job. She only wants certain clients and only want to work certain hours. She doesn’t like cats, only dogs, and she always has an opinion on the way you do things.

This new hire, that you were so happy about, is now a thorn in your side. You have no idea how to actually pull out this thorn and you have to constantly watch out that it doesn’t prick you deeper. In reality, you just wish she would quit. Eventually, the resentment grows and you feel like a hostage in your own business. Does this sound familiar?

Ever wonder what actually happened? How did she go from the perfect during the interview to a witch in just 14 days?

I see this all the time. Even I have been guilty of allowing it to happen on my own team. I can’t stress how important it is to streamline the hiring process in a way that is always being perfected. To create an image in your mind, let’s call it the gauntlet…

Interview

The Hiring Gauntlet

I think it is important to keep in mind that when you start the hiring process it isn’t about you being on your high horse and having people beg to work for you. Just as it doesn’t work that way on a first date, it certainly isn’t that way during an interview. The interest has to be mutual.

Looking for people to work for you is very similar to looking for clients. You have to appear attractive and appeal to your avatar. You have to understand why they are looking for a job, what value you offer, and why they should pick you over, let’s say, Rover, Wag, or any other company.

Is it possible that your own bias got in the way because your interview process is failing you? Are you blaming it on the job market or your area? I got news for you… unemployment is at an all-time low right now – so you can blame it on whatever you want but the truth of the matter is that excuses aside you must figure out how to systematically overcome this hurdle.

The process of interviewing should not be off-putting. The initial communication shouldn’t be an application or a long list of questions. If you do this, you will decrease your chances of getting people interested in the job and therefore your conversion of the people who look at your application to those who actually apply would be under 10%.  You should always be aware of your conversion rate – it will directly tell you how attractive your hiring ad and process really are. You will learn to tweak it this way.

Interview

If You Want To Be Attractive Here Is What I Suggest You Do:

1. Have a hiring ad that talks directly to your avatar in real human language. If you are lost on what I mean by this, I have a free 3-hour training you can watch here.

2. Have under five initial knock-out questions. For example, you can qualify the area they live in, ask them how much they are looking to make or find out their availability. The hundred other questions that I know you want to ask really don’t matter at this stage in the game. How many people do you meet these days who do NOT have a smartphone? This isn’t 2005. 🙂

Once you have qualified the right type of people to be in your hiring gauntlet now the hard work begins. However, if you have software to help you with this, you won’t ever have to think of what to say again and again because it is as easy as pressing a button to move them from Phase 1 to Phase 2.

This stage could be three open-ended questions. Where they have to describe what they would do. Or, you can have it as a multiple choice. But the toughest part for you is to create these questions. Here is what I mean.

Value-based vs Skill-based Questions.

Would you agree that if you don’t like dogs, you wouldn’t be applying for this position? Would you also agree that we can basically teach people how to walk a dog, scoop cat litter, and feed the pets? If we can agree on that, then we really need to focus more on the VALUE-based questions.

Let me give you an example:

Let’s say that you value treating others how you would want to be treated. How can we test for this? One way might be an open-ended question like:

You are walking home from going out to dinner. There was too much food so you are carrying a to-go box with you to save for lunch the next day. You stop at a corner and a homeless woman engages with you and asks you if you can spare any change so she can buy something to eat. What do you do?

1. Pretend you don’t hear her and keep walking. There are homeless people everywhere.
2. Tell her you don’t have any cash on you.
3. Give her money from your wallet.
4. Give her your leftovers. If they were good enough to take home, they are certainly good enough for her.

You would have to decide ahead of time which is the right answer for you and which is the TOTALLY wrong answer for you based on your values. Now, of course, one question can’t give you everything you need to know about a person so certainly you will have to ask more questions. Perhaps even testing the same thing, but knowing the RIGHT questions to ask is huge.

How do they take feedback? Are they adaptable?

I want you to watch this short clip of Trivinia Barber of Priority VA. She was our guest expert for the training we had in June about delegation. Listen to what she says about asking questions, role-playing, and feedback. Can you incorporate this into your business?

 

This is a great example, showing how the ability to adapt to situations could help give you insight into your applicant’s ability.

Stop Asking The Wrong Questions:

Ever since pet sitters started interviewing I’ve seen the same questions come up again and again.

“If you walked into a home and there was poop everywhere, what would you do?”
“If you walked into a home and the dog looked like he was in distress, what would you do?”

All these questions are something you would train the employee for. You would tell them your protocol. Typically the first step is “call the office.”

If you can ask the right questions before you hire people… how much better hires will you make? Would you have to let people go after two weeks? There is always room for improvement and this task is never 100% perfected. Maybe what I said here helps ignite something in your system that you can test. Perhaps you want to know more of what Trivinia said or wish you had software to help you with all of this?

Well in true Bella fashion I will never give you more problems to solve, so you can:
1. Join the Mastermind to watch the entire 1 hour training with Trivinia and 15 other high-level experts we have had over the past year.
2. Grab your trial of JazzHr, 50% off, my hiring ads, and knockout questions here.

Just ask yourself… Am I asking the right questions to understand this person’s values? You need to hire for attitude and train for skill.

Jump Mastermind - Interview

What Happens To Your Business When You Join A Mastermind?

So many relationships have been built and broken on missed or targeted expectations and joining a mastermind is no different. When you join a mastermind you should know exactly what you can expect from the group, the leader, and what is expected of you. To make sure that everyone has a positive experience, we have to understand that expectations are a two-way street.

What Do I Need To Do For The Group?

Mastermind

Show Up

As a member of a mastermind, it is important that you show up, ready to listen, be challenged in your thinking, and receive constructive criticism. Simply attending the predetermined meetings can change your experience of the group and it is important for you to be present so you can ask questions, get help, and give help to your fellow members.

Homework

It is also important that you do your homework. Typically at the end of the meetings, you are asked what goals you have for the next meeting and you either have completed it or you haven’t. It is this simple task that helps you practice creating goals and gives you small wins each week when you accomplish your goals. It also shows group members that you are serious about your business and want to move forward.

Encour

You may or may not be the “smartest” one in the group, but know that your opinion, support, and advice always matters. Be sure to show up not only to get help but allow yourself to encourage other members. Your encouragement or confirmation of an idea they have could change their entire outlook! Don’t sell you or your fellow members short.

What Should I Expect From A Mastermind?

Learn From Others

You can expect that people will come from different backgrounds and business practices. Just as you will learn what you CAN do, a mastermind is also an opportunity to learn from others’ mistakes. Sometimes when you’re sitting in on one of your meetings you’ll hear a story about a fellow member who went through a really tough time with a topic you’ve been struggling with and came out victorious.

Let’s use raising prices as an example. You learn from a fellow member that they had all the same fears you had before they raised their prices. Maybe they even said exactly what you’re thinking, “I’m afraid my clients will get mad and I’ll get angry emails or lose clients”.

Then you learn that they were SHOCKED they didn’t lose any clients. Or the one client who left was a client that always complained and they really didn’t like them anyway.

Seeing how other people have faced the same challenges you have and what the outcome was will help give you the confidence to be the incredible business owner that you are. There is a lot of power in knowing that you aren’t the first one to have gone through it. And if the worst happens you have an entire group of people to support you and help evict that negative self-talk that tends to creep up when we are alone in our thoughts.

A mastermind will support you and give you ideas in a way that is empowering, useful, and often proven methodologies.

Long-term Relationships

In most masterminds, you can really rely on having long-term relationships with the members.  It often isn’t a fluid group where there is a revolving door of people coming and going.  The group typically has members enter at a certain time and the group forms together.  People bond and feel a closeness that you don’t feel elsewhere because the intimacy grows as you face struggles head on and cheer each other on.  It’s actually quite powerful and why the group bonds together because they are all vested in each other.

Long-term relationships allow consistency with members and encourage the bonding of the group. People tend to be quite open about their finances, fears, and dreams so they can be better understood in the group and therefore better supported.  There aren’t many other places where a business owner can feel comfortable opening up without fear of competitors seeing, being judged, or feeling inadequate. Masterminds expect you to be vulnerable and comfort in doing so happens because of the long-term relationships created.

Celebrations

Just as a mastermind will be there to get you through the hard times, it’s equally as important that they are there to celebrate with you when you have achievements. Arguably, they are the only ones who really know how much work and guts it took you to make that achievement and you can expect them all to cheer you on through each one.

Episode 140: 12 Ways To Automate Your Pet Sitting and Dog Walking Business

Want to learn all the ways you can automate a pet sitting and dog walking business?

If you are a solo sitter, this is especially important because there is only one of you and you need to make every minute of your day efficient.

If you are in the process of building and scaling your business, it is even more important. You are going to want to make sure you have as much automated as possible so when you hand the baton off to an office manager they will have the most efficient workflow and you won’t spend extra money on extra hours! Let’s dig in.

Biggest Takeaway You Don’t Want To Miss

There are lots of ways you can arrange your business to flow. In the end, it is all an individual choice but we have to understand that we need to use tools to help us because there just certainly isn’t enough time in the day to do “all the things.”

Show Highlights

Links

Share The Show

Did you enjoy the show? We would love it if you subscribed today and left us a 5-star review!

    1. Click this link – Bella In Your Business
    2. Click on the ‘Subscribe’ button below the artwork
    3. Go to the ‘Ratings and Reviews’ section
    4. Click on ‘Write a Review’

Jump & Scale

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jump & scale

Over 6 Hours of Trainings and Recordings For You This Week!

I’m not lying when I say that this has been one of the most exciting weeks here EVER at Jump Consulting. I have so much going on… being created for YOU that I almost feel like how am I ever going to be able to TELL YOU all about it. I am about to do my best below….

Please, tell me what you think about it all. I want to know!

 

Jump & Scale

Over 90 Jumpers showed up for my FREE 3-Part Jump & Scale webinar where I taught you how to write killer job postings, attract the best candidates, and hire the right people. I can’t express enough how much I loved getting to teach on this topic and (hopefully) inspire you to always keep hiring!
If you missed out, have no fear. The replays of the video will be coming today (yes, today!!) and if you missed out, you can access them right now by signing up at jumpconsulting.net/scale.
Now here’s what else is happening this week…

 

Better Marketing With Bella – 2 Spots Left

I’m so excited to announce that I’ve opened up 2 more spots for the wildly popular Better Marketing With Bella Program. Imagine having your marketing 100% handled for the first half of 2019. Think about all of the OTHER things you could be working on in your business. Every month you will receive videos, outlines, emails, graphics, and so much more delivered to your inbox.

Will this be the year you take back your marketing? Apply Now: jumpconsulting.net/bella-marketing

 

PODCAST: Relationship Marketing & Buyer Personas

This week I had the INCREDIBLE Jessika Phillips on the podcast, and I know your mind is going to be blown when you listen to this episode. We’ve talked about content marketing, social media marketing, inbound marketing and more… but this week the focus is all about relationship marketing. If you feel like you have trouble getting inside the mind of your client and really understanding what they want from YOU, then you have to listen to this episode. Check it out here.

 

T-Shirt Tuesdays: How To Get Consistency With Employees

 

This week’s T-Shirt Tuesday is brought to you by Allison Muggli of Pets Domain ATX (thanks girl!!) and we’re talking all about how to get and retain consistency with your employees. Do you feel like your employees get sick a lot, call out, or take a lot of time off? Well, you’ll want to watch this week’s 3 minute video to learn how you can put a stop to that real quick 🙂 Here’s the link: https://www.facebook.com/jumpconsulting/videos/340122153213926/

 

Bella Was Interviewed On 2 Podcasts

This week I had the pleasure of being interviewed on not one, but TWO different podcasts! I can’t tell you guys enough how fulfilling it is to share my stories with so many different audiences and inspire them.  If you have a few minutes this weekend, check them out and let me know what you think. On the one with Jay, I really get into some motivating stuff…

 

That’s it for this week! Is there anything I can help you with? Just shoot me an email at bella@jumpconsulting.net

Always Keep Jumping,

 

partner with your pet business

Episode 114: How To Have Your Community Begging To Partner With Your Pet Business

Imagine if you could have the town talking about your business? Or if you could have other pet businesses contacting you to work with you and partner with your pet business?
Maybe the local pet store having a flyer in every bag that leaves their store with a purchase and your company’s name on the tip of the tongue of the local vets, trainers, and groomers? Wouldn’t it be nice if your business was the business always popping out the best and most valuable and relevant news.

Today we are going to show you exactly how to become the talk of the town and start partnering with people to help elevate your level of “expert” in your community and become known.

partner with your pet business

 

What Businesses Should I Partner With?

The first thing you’ll want to do is look on a prospective business’s social media pages. You want them to have a social media following that you can leverage. It is a partnership, which means you BOTH have to pull your weight. I would almost go as far to say that if they don’t take social media seriously, you shouldn’t try to partner with them.

BELLA TIP: The book “Known” by Mark Schaefer will help explain all of this in greater depth.

 

How Do We Approach A Business I Want To Partner With?

It can be scary approaching a potential business that you want to partner with, especially if you are a smaller company or not that well known (yet!). The first thing you can do is to like, comment, and share their content on social media. You can also message their business page and ask questions. Try to find out WHO is controlling their social media (this is often their designated media person). Use what Erika and I did as an example! 🙂

 

partner with your pet business

 

How Can I Offer Value In A Partnership?

One idea is that you can offer to interview them on either your business page or their’s. It will help them get more exposure while you are providing a valuable resource for your audience! You can also pitch them to be a guest blogger on your website, or you to be a guest blogger on their website. Again – gets you exposure and you are providing value to your community. Lastly, don’t be afraid to simply just ask them what their needs are. Maybe they want more advertising, clients, or employees. Whatever it may be, find out and brainstorm some ways you can help! Don’t be afraid to pitch ideas of how they can partner with your pet business.

 

Share The Show

Did you enjoy the show? We would love it if you subscribed today and left us a 5-star review!

  1. Click this link – Bella In Your Business
  2. Click on the ‘Subscribe’ button below the artwork
  3. Go to the ‘Ratings and Reviews’ section
  4. Click on ‘Write a Review’
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office manager pet business

How To Hire A Manager For Your Pet Sitting and Dog Walking Business

As our industry grows, we are no longer in the infancy stage. In 2018 the industry is expected to earn 72 billion dollars with 6 billion being in the pet services sector. Pet sitting companies that were once run my mom and pop now are full-fledged business needing to hire a manager to help run the entire operation.

You are reading this because you too need to hire an office manager for your pet sitting or dog walking business but face the challenge of so many questions. Today, I am going to answer them all in the most comprehensive blog post to get your tail wagging!

office manager pet business

 

Can I Even Afford To Hire A Manager?

Obviously, I am not sitting next to you right now, looking over your financials so what I will say is this: Can you afford not to? Do you think that your business can keep growing with you doing all the scheduling, bookings, charging, social media, public events, triaging client and staff problems?

Wouldn’t you like to take a nap in the middle of the day? Have regular family dinners at home at a sensible hour? Not feel like you are running ragged all day and night?

The answer to this question is only one that you can answer, but I would venture to say that if you are reading this now, we can find a way. Most pet sitting and dog walking office managers make between $10-$15 an hour.

If you have the Pricing Structure and Strategy Guide, you will understand that this money can come from the 30% that is allocated to the business.

Not Labor.

Part Time:

This is how I encourage lots of my clients to start. I tell them to start handing the business over on Friday through Monday because those are the days where you typically have minimal calls and volume.  It is a great way to start off. This will also help you (and them) gain confidence in the position. Some businesses pay by the hour, while others pay per the day because the volume is so unpredictable.

Full Time:

This would be a full-fledged M-F gig where you pay someone by the hour and let them do it all. It could mean 30 hours a week or more and they would be your right-hand person and the first line of defense. Sort of like a gatekeeper. Some businesses pay a flat salary, while others pay by the hour.

 

hire a manager

How Do I Train An Office Manager?

When you hire a manager it is going to be a big learning curve for you, the business owner, who does this every day. There is a good amount of prep work that you will have to do and that would include creating an office manager manual where you write down all the systems and procedures that you do in your business.

I have a great system that I have shared on video inside the Jump Mastermind that has delivered great success to many businesses. This can often be the toughest part of the task because we tend to get long-winded and either over or under explain what needs to happen. It is important that you have a system in place to test your instructions.

 

Jump Consulting Mastermind

How Do I Know If The Office Manager Does A Good Job?

One of the most common mistakes I see people make is being a micromanager. Or, as one of my friends call it a “helicopter CEO”  You don’t ever want to be like this because it will not create a long-lasting relationship with that manager. They will think you don’t trust them and quit.

Rather, consider systems that help promote smooth back end workings. For example, I have a great video inside the Jump Mastermind that shows you a google spreadsheet that tracks all the calls and emails that come in from new clients. From this small sheet that takes 30 seconds to fill out, the office manager and the business owner are able to be on the same page.

No phone calls required. At any moment both the manager and the business owner can see who has called, what the outcome was, and even what the close rate is. After all, you will want the manager you hire to have a BETTER close rate than you already do.

 

What Do I Do When A Manager Doesn’t Do A Good Job?

Here is a fact:

At some point during the relationship with your manager, something will fail where they, or you, fall short of expectations. It is important to acknowledge that this will happen so you aren’t blindsided when it does.

How you handle it makes all the difference in the world.

 

hire a manager

First, examine if it is a people or process problem. Was the process there and the person just didn’t follow it? Or was there no process there and they were clueless about how to proceed? Once you can identify this, rectifying it all will be easier to maneuver. There is a big difference between a system and a process so narrow down which it might be and tackle that first.

Your mindset will also help you during these failed attempts, only if you let it. Embrace the messy and look at it as an opportunity to make your business better by learning from what happened. Failures with a good attitude are the indication of a successful CEO 🙂

No one ever said that if you walked through the wrong door that you couldn’t just turn around and walk right back through it! 🙂

Where Do I Find An Office Manager?

I wish I could tell you that there is a spot where all the qualified applicants hang out, but I can’t. I can say I have had clients with great luck on Indeed, Craigslist, and through my partner, JazzHr which basically posts on 15 job boards for you and helps weed the applicants out so you are only left with the creme de la creme!

I would also consider hiring from within because they already know your business.

Whoever you decide to hire, they need to have strong communication and organizational skills. I would consider putting them through the Orion test and a background check and making sure that all your processes were running smoothly before bringing anyone else on board.

 

Hiring An Office Manager Was The Worst Thing I Ever Did

Said no one ever.

You might not knock it out of the park the first time, but you will eventually. Who knows? Maybe it will be love at first sights and it just works? Like any relationship, this one takes time. It takes a lot of understanding about how to delegate, give instructions, and then fall on your own sword when maybe you didn’t give great enough instructions. Being a boss is tough. It isn’t all glamorous but having an office manager is the one thing that will really help take your business to the next level. It will take things off your desk and give you room to breathe (first), and then work on growing your business.

If you need a group of people around you to support this endeavor consider joining the Mastermind. To date, I believe there have been at least 12 office managers hired… so far. So you would be in great company!

Pet sitting podcast

Episode 62: The Do’s & Don’ts Of Hiring Pet Sitting Employees

One of the most challenging hurdles pet sitting business owners encounter is hiring. Many reach a point where they absolutely cannot take on anymore clients, unless they bring on some extra hands. What some business owners don’t consider is how much truly goes into making sure you’re hiring a HERO rather than a ZERO. So what better way to get your feet wet in the world of pet sitting employees than hearing the stories of other business owners who’ve been through the process many times before?

On this episode, Bella is joined by three successful pet sitting business owners that have been through it ALL when hiring pet sitting employees. In three 10 minute segments, Bella asks each one of these industry veterans three crucial questions:

  • What is the best way to find pet sitting employees?
  • What’s the biggest mistake you’ve made when hiring pet sitting employees?
  • What’s your best secret that you would tell your old self about hiring pet sitting employees?

Listen now to find out the answers to Bella’s burning questions while gaining invaluable knowledge about the hiring process in the pet sitting world.

pet sitters

Maureen McCarthy

Maureen McCarthy has worked with dogs and cats either grooming or pet sitting since 1980.  When she moved to North Carolina in 2006, she started Love and Kisses Pet Sitting  which she continues to successfully operate today. Love and Kisses Pet Sitting is now an award winning company (4 years and counting!), honored as the recipient of the Best Pet Sitting Business In Union County. Additionally, Maureen’s business has attained the 2015 and 2016 Angie’s List Super Service Award. Maureen now has 21 pet sitting employees working for her, all of which she requires to continually undergo continuing education to ensure they provide the best service possible.

pet sitting business

David Steinberg

David Steinberg founded David’s Pet Sitting while studying in graduate school to become a therapist at the UConn School of Social Work. Luckily, the program was located in his hometown (West Hartford). His friends then demanded he watched their pets when they went away. David happily obliged and before he knew it, David’s Pet Services was a thing.  David now has a number of employee’s working under him, and is continuing to hire more and more while honing the process.

In 2003 Cara Armour co-founded Active Paws Inc., in the Boston, MA area. In 2009, Cara won Pet Sitter of the Year. She is decorated in many accolades and even expanded to opening a grooming and holistic pet supply store.

small business

Cara Armour

Since 2003, Cara has been trained by the American Red Cross as well as several veterinarians in Pet First Aid and CPR. In 2011 she completed an instructor training course and became a certified Pet First Aid and CPR instructor. In 2015 she co-founded an online Pet First Aid academy and now works as a product and marketing manager for ProPetHero, the Pet First Aid and CPR division of ProTrainings. 

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Episode 57: Lead Through Strengths With Lisa Cummings

Description

On this episode, Bella spends time with Lisa Cummings, Founder of Lead Through Strengths.  Lisa talks about how it is her life’s mission to help people get over their obsession of fixing weaknesses instead of focusing on their strengths, the things that make them happy, give them energy and make them successful.

pet sitter marketing

Lisa Cummings

“Notice what works to get more of what works!” – Lisa Cummings

Pay attention to what is working. Make sure in your customer surveys you aren’t just asking what needs improvement. Ask customers what they loved most about the various parts of the service. You may find that some simple little thing you do, like giving out a little “report card” at the end of a stay, may be the thing that keeps them coming back and gets them referring you. After all, it is easier to replicate what is working for you than to try to figure out the 50 or 60 potential solutions to something one client says they don’t like.

To zero in on your strengths Lisa recommends the book Strengthsfinder 2.0 which gives you a code to take an online strengths survey. It gets away from skills and knowledge and helps you find your natural talents, the way you think, feel and act that feel good to you. It gives a filter for helping figure out the best way for you to approach issues. The book explains the definition of the 34 potential talent themes revealed by the survey.

Another way to zero in on strengths is to look for what brings you ease, energy and enjoyment. If a particular activity causes you to lose track of time, stop and exam just what about it really kept you engaged.

On her website, Lisa  has a list of things you may want “more of” in your daily life. It can give you clues as to what activities you are more attracted to.

Two books that Lisa recommends are First Break All the Rules by Gallup Press and Now Discover Your Strengths by Marcus Buckingham. She says that if you read them from the standpoint of managing people and then combine that with a strengthsfinder of those people you manage it is most helpful in managing people.

When you have a business challenge imagine putting it through a funnel.  You drop it in at the top and you filter it through all the top talents and strengths in your business.  Try thinking how to solve it using each of those strengths.  Lisa says is causes your brain to think in ways it normally doesn’t and can lead to some creative solutions.

One first step you can take is to decide what you want your company to remembered for and what you want to be remembered for. Come up with a list of words and phrases around that which will serve as an outline of what is most important to you.  Another is to list out the values that are important to you. Lisa has a list of values on her website you can use as a reference.

Lisa also recommends finding out similar information from your customers.  Casually ask customers what word or words come to mind when they think of you or your business.

Finally, she suggests you make a list of at least 100 responses to “I am good at _________!”. It helps you not only affirm how much you are good at but you can group them into trends and see if you are truly applying them in your business.

About Lisa

Lisa Cummings has delivered training & speaking events to over 9,000 participants in 14 countries. You can see her featured in places like Harvard Business Publishing, Training Magazine, and Forbes. She’s the CEO of a company called Lead Through Strengths. When she’s not out spotting strengths with teams, you’ll find her rescuing stray dogs or playing drums.

Links mentioned in this episode

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Episode 56: Defining Your Brand With Lain Ehmann

Description

On this episode Bella spends time with Lain Ehmann, Marketing Strategist at #FastLain.

communication business

Lain Ehmann

Listen in as they talk about the mistakes small businesses make on their websites, including telling a story that your audience wants to hear vs. telling the story you want the audience to hear. Be mindful of your audience.

You will also learn how to make that message different between the mediums. In particular, be conscious of the frame of mind people are in when they are reaching out to you vs. when you are reaching out to them. Give them something they wouldn’t expect. Don’t sell them.

Messaging, which is “communications branding”, is critical to success. It is the message you are going to consistently send out to your audience that also helps you distinguish yourself from others in your niche. As a bonus, doing so may even allow you to charge more.

“Messaging is a tool to do that by defining who you are, what the value is that you provide, and the audience you provide that to.” – Lain Ehmann

The next logical step in the process is helping customers see that you can solve the problems they have.  You can drive customer motivation by tapping into their “pain points”. Bella recommends that you include the benefits of your online scheduling as part of your messaging.  Lain says that playing up your “secret sauce”, that unique niche that  you have identified, will help you reach those who need that service and even build your standing among those who don’t because they see how much you care.

They  also recommend doubling up on your marketing. For instance, doing a Facebook live with tips about dog walking and then putting a link to that under your services page.

Another common mistake Lain points out is that often business owners speak from their point of view and assume that the audience knows everything that they know. In fact, educating the audience should be an important part of your efforts. Make sure they understand the terminology and services you are offering. Lead them through your site to the call to action.

About Lain

Lain is a bestselling author and communications strategist, who specializes in helping six- and seven- figure entrepreneurs uncover hidden profits and potential – FAST.  Her superpower is saying what your customers and clients really need to hear, to get the results you want as quickly as possible.

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Episode 55: Financial Planning in Your Business With Paul Adams

On this episode of Bella in Your Business, Bella spends time with Paul Adams, President and Founder of Sound Financial Group.

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Paul Adams, President and Found of Sound Financial Group

They discuss:

  •  The roles finances play in our business
  • Why it is so hard for the self-employed to pay themselves
  • What happens when we don’t focus on being financially fit
  • Steps you should take to get yourself financially fit
  •  How Luke 16:10 pertains to building business & wealth.

Paul Adams is President and founder of Sound Financial Group where he and his team help clients maintain healthy balance sheets, stop forfeiting money unnecessarily to the IRS, and to build and protect their plans for the future. The cornerstone of his advice relies on the belief that people should always make their financial decisions based upon indisputable math and independent scholarship, not based on media hype, hearsay, or trend.

Paul is also an accomplished speaker and the of author two essential financial guides – Stop Burning Your Money and Sound Financial Advice – 
and in 2016 was interviewed by Forbes, Entrepreneur and Inc. magazines.

Links

Also, Paul has made available a PDF copy of his book Sound Financial Advice.  E-mail Bella at bella@jumpconsulting.net for more information.

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Episode 54: The Power Of Telling Your Story

On this episode Bella spends time with Andrew O’Brien, Founder and CEO of The Publicity Guy.

public relations

Andrew O’Brien

They discuss:

  • Andrew’s compelling story.
  • How crucial it is for you to tell your story.
  • How to get your story out there.

Andrew is the founder and CEO of the Publicity Guy. They are on a mission to change the world of publicity. They don’t just want to get media exposure…they want their clients to be known across continents as authorities in their fields. Leveraging the limelight is the backbone of their strategy. Media exposure can be so much more than “social proof,” and their team can show you how.

ThePublicityGuy.com

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Episode 53: Everything You Need To Know About Vetting With Justin Recla

On this episode Bella speaks with Justin Recla, Operations Officer for The Clear Business Directory Due Diligence and Vetting Solutions.

pet sitting business

Justin Recla

They discuss:

  • The importance of vetting your potential business partners, employees, and service providers
  • How best to go about vetting
  • How Justin and Tonya’s background in Counterintelligence translated over to the business world.
  • Does having a due diligence process tells others that you do not trust them?
  • How business owners can use their vetting process when marketing themselves.

Justin and Tonya Dawn Recla are Army veterans and former government agents who bring over 20 years of combined counterintelligence experience to the business world. They established The Clear Business DirectoryTM and have forever changed the way business gets done. For the first time, consumers and business owners alike can make sure potential partners, investors, and service providers are who they say they are and can do what they say they can do.

You can find out more at ClearBusinessDirectory.com.

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Episode 51: Selling Your Business With David Barnett

On this episode Bella speaks with David Barnett, an Author, Speaker, Educator, Seminar Host, Consultant,  and Business Buy/Sell Process Coach.

pet sitting small business

David Barnett

They discuss things you need to keep in mind when considering selling your business.  These include:

  • Biggest mistake pet business owners make when running their business
  • Understanding that there are several reasons people sell businesses. Most of the time it is not for retirement.
  • Learning that keeping your business in the best shape to sell (i.e. have strong processes in place) will actually benefit you even if you aren’t yet selling it.
  • When you will and when you won’t benefit by using a broker.
  • A high level overview of the selling process.

David Barnett has been working to help the owners of Small and Medium Sized businesses for almost 20 years. As a former business broker and financing broker, Barnett has helped people buy, sell, plan, manage and finance businesses. 

Since 2014, Barnett has authored 6 small business books, 3 of which have become Amazon best-sellers.

You can reach David in the following ways:

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Episode 50: Get Anything You Want With Consistency

Join Bella 1:1 for the 50th episode as she opens up and talks about what it means to be consistent in your life. Hear how you are a product of all your choices in life and how it applies to your business, relationships, and life:

When I first started this podcast, I was just trying to do it because I knew I should be doing it. But the problem with doing things because you should be doing it and not because you have intent makes for a sloppy or inconsistent work.

As an example, here is the publication date of the first few podcasts:

6/11/2014

7/3/14

9/15/2014

11/7/14

3/28/15

It wasn’t until Oct 2016 when I got consistent with doing episodes with my team….Posting every single Thursday for the past 9 months!

Now it has grown to 50 episodes and 600 downloads a week!

I was pondering if I should break the routine and just talk to you on this 50th episode?

Then I turned on the TV and a local church I love was on TV and guess what he was preaching about?

Consistency.

I have also started reading this awesome book called The Compound Effect by Darren Hardy and guess what he talks about?

Consistency.

So I took it as a pretty clear signal that yes – in fact, I should break the routine, and let’s talk consistency.

I got to really thinking about small businesses in general.

There are so many things that we are all told we HAVE to do. It is so overwhelming, right? You don’t know which to focus on. You feel like a dog chasing it’s tail… you just don’t know which direction to run.

Are your communication systems something you should focus on? What about marketing? What about hiring? What about pricing? What about office manager? What about keeping existing clients happy? What about…. what about…. what about….

So what happens is we try to do it all and then end up spread so thin we feel like we are about to crack or you want to speed down the freeway and throw your phone out the window.

Am I right?

My friends…. we are not a microwave business.

Darren Hardy talks about how we live in a microwave society and want everything NOW.

We don’t want to wait.

We don’t want to put in the long and hard work.

It is a tough thing to stay consistent because we don’t see the fruits of our labor for a really long time.

It reminds me of relationships and dating days.

Think back to your own dating days or maybe you have a child who is dating? Those relationships that are quick to start, often end quick, don’t they? The ones that are slow and steady tend to be much more fruitful.

Heck, it is like our marriages. What are we consistently doing in our relationships? Are we avoiding? being negative? are we not spending enough time? Are we always absent physically or emotionally? Or are we pouring into the other? Working on it daily? doing the things we know the other person wants and needs and vice versa?

Something that also struck me are YOU make your choices and then your choices make YOU.

Isn’t that right?

Let’s think about hiring. You make the decision to hire someone, and if you made the wrong choice, then that choice will shape part of your company.

So today – if there is one thing that I want to resonate with you is I want you to take an inventory of your day. Then I want you to compare it to your life.

You are exactly where your choices led to you be TODAY. It isn’t someone else’s fault that your business is exploding or not growing… it is your own.

It isn’t someone else’s fault that you are loosing weight or packing it on.

I know you can be consistent because we are all consistent right now… and it is a direct result of where we are today.

Thank you so much for being here for my 50th episode. Let me know what you thought of this one as it was from my heart to yours. Did you like it? Or what didn’t you like about it? Your feedback is everything to me 🙂 Thanks for allowing me into your airwaves and trusting me with your mind.

Always Keep Jumping,
Bella

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Episode 48: Social Media & Faith In Your Business With Heather Heuman

On this episode Bella speaks with Heather Heuman,  CEO/Founder of Sweet Tea Social Marketing, Elizabethtown Family and the
Founder of Sweet Tea Social Marketing Academy.

social media pet sitting business

Heather Heuman

Bella and Heather discuss:

  • What social media can do for your business
  • What steps you should take to make social media work for you
  • What effects bringing her faith into her business had on it.
Heather is the CEO/Founder of Sweet Tea Social Marketing, Elizabethtown Family and the founder of Sweet Tea Social Marketing Academy. She is a social media speaker, strategist and trainer that specializes in helping Christian business owners and entrepreneurs, discover how to grow in today’s noisy social marketplace. Heather has corporate and locally-based client experience and enjoyed speaking at Social Media Marketing World earlier this year. She’s a proud wife and mother of three kiddos under 12 and is excited about her new podcast Business, Jesus and Sweet Tea is launching June 2017.

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Episode 47: Customer Experience With Joey Coleman

On this episode Bella catches up with Joey Coleman, Chief Experience Composer, Design Symphony.  They talk about things you can do as a business owner to create a meaningful customer experience. Ideas include:

  • Sending personalized gifts to your customers seemingly at random
  • Sending handwritten notes thanking them for trusting you with their fur baby
  • Keeping track of simple things like the pet’s birthday and sending acknowledgements
  • Doing a monthly quick check of the pet (for any issues)

    Pet Sitting Customer Experience

    Joey Coleman

  • Giving the pet a bath unexpectedly
  • Sending quick personalized videos of the you and the pet to the client.

For over a decade, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects.

His First 100 Days methodology helps fuel successful customer experience endeavors at companies and organizations around the world.

As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention- grabbing customer experiences.

He works with companies ranging from small VC-funded start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between.

Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, honed his communications and messaging skills at the White House, and did things for the U.S. Secret Service and the CIA that he can’t talk about publicly.

His design and artwork has been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (48 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys watching magnificent sunsets from his mountain-top home in Colorado with his wife and two young sons.

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Episode 46: Website Copy, SEO, Blogging, & FB Live With Jen Phillips April

On this episode of “Bella in your Business” Bella speaks with Jen Phillips April, an SEO copywriter and social media trainer. They discuss different ways of impacting the traffic you get from search engines.

blogging SEO pet sitting business

Jen Phillips April

Specifically they discuss:

  • Website copy (the words on your website) and how you need to rewrite so people can find your page more easily when searching
  • The wide range of searches user are doing these days
  • How consistent blogging can affect your SEO
  • The importance of Facebook Live to attract customers.

Jen Phillips April’s online marketing journey started way back in 2005 with a dog treat recipe site. Using content and the best practices of SEO, she grew that site to 87, 500 visitors/month. These days, she works with clients like pet sitters and dog trainers. She writes their website copy so it gets found by Google (and their target market) and she also offers training on social media and SEO. When she is not working with her clients, she is usually reading a novel, practicing her Down Dog or cooking up a delicious meal.

Check out Jen’s free 5 day email course on “How To Gain MASSIVE Visibility with Facebook Live in Only 5 Minutes a Day — Even if You’ve Never “Done” Video Before.” 

You can find out more at www.jenphillipsapril.com

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Episode 45: Everything You Need To Know About Background Checks With Jason Waggoner

On this episode  Bella spends time with Jason Waggoner, Vice President of Marketing for ACUTRAQ Background Screening Solutions. They discuss the importance of background checks and how ACUTRAQ can help eliminate some of the liabilities around doing it yourself.

hire Background Checks costs

Jason Waggoner

They discuss:

  • Some of the drawbacks to using the simple background check services you see online
  • How a service like ACUTRAQ can actually reduce some of the liability around background checks
  • How you should proceed when a potential employee has something flagged in their background check
  • Jason’s UMeetU movement and acting/video production activities.

You can find out more about ACUTRAQ at https://www.acutraq.com/.

To find out more about Jason’s UMeetU movement, go to http://www.umeetumovement.com/.

To see a cool music video Jason put together for ACUTRAQ check out https://youtu.be/2giXfjnB0p4.

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Episode 43: Helping Your Clients Deal With Pet Loss Grief With Wendy Van de Poll

In this episode, Bella speaks with Wendy Van de Poll, the founder of The Center for Pet Loss Grief and an international best selling and award-winning author and speaker. They discuss pet loss grief and what pet professionals can say and do to be supportive to their clients in their loss. They also talk about how pet professionals can deal with their own grief.

Topics covered are:

  • What is pet loss grief
  • What you as a pet professional should do when a client gets the news that their pet has a terminal illness
  • How to help your clients when their pets die
  • What you shouldn’t say or do
  • How a pet professional can deal with their own grief over losing an animal client
Pet Loss Grief

Wendy Van de Poll

Wendy Van de Poll is a pioneering leader in the field of pet loss grief support. She is dedicated to providing a safe place for her clients to express their grief over the loss of their pets. What makes Wendy successful with her clients is that she get’s grief! “Over the years I’ve dealt with my own grief and helping many families communicate and connect with their pets long after their loss. It’s what I’ve done since I was just 5 yrs old!”

She is compassionate and supportive to all who know her. Her passion is to help people when they are grieving over the loss of a pet and her larger than life love for animals has led her to devote her life to the mission of increasing the quality of life between animals and people no matter what stage they are in their cycle of life! She has been called the animal whisperer. She is a Certified End of Life and Pet Grief Support Coach, Certified Pet Funeral Celebrant, Animal Medium and Communicator. She is the founder of The Center for Pet Loss Grief and an international best selling and award-winning author and speaker. She holds a Master’s of Science degree in Wolf Ecology and Behavior and has run with wild wolves in Minnesota, coyotes in Massachusetts and foxes in her backyard. She lives in the woods with her husband, two crazy birds, her rescue dog Addie and all kinds of wildlife.

You can find out more about Wendy and the Center for Pet Loss Grief at https://centerforpetlossgrief.com.

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Episode 42: How To Use Facebook Groups and Video In Your Pet Sitting Business

On this episode Bella speaks with Maureen McCarthy, owner of Love and Kisses Pet Sitting. Bella has found Maureen’s use of Facebook groups, social media, and video to be an awesome example of how to market.  Bella gets the scoop from Maureen, about how Facebook groups can be a great way to connect and expand your reach as a business. Maureen started a group for her own community called What’s Up Indiana Trail and it has grown like wild fire. Through it, she has been able to get more people engaged on her own facebook page and grown her business.

They also discuss Facebook Live videos – which if you’ve been listening to me for awhile, you know that I consider video as a MUST HAVE in your business. Maureen discusses with Bella how exactly she started doing Facebook Live videos with both her and her staff and the direct effect they’ve had on her business revenue.

She talks with Maureen about:

Facebook Groups In Your Pet Sitting Business

Maureen McCarthy

  • The Facebook group she started.
  • Why she started the group
  • How much work is involved
  • How successful it has been
  • How she got into doing videos

Her facebook page: https://www.facebook.com/IndianTrailPetSitter/

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The Do’s & Don’ts of Pet Sitting Business Marketing

Are you stuck trying to decide the best ways to implement effective pet sitting business marketing? Don’t worry – we’ve all been there at some point or another. I completely get it.

I know that there are so many different tools and techniques that you as a business owner can use when trying to market your business. So many, in fact, that it would be impossible to invest in all of them. So today, let’s talk about the most effective (and ineffective!) ways that I’ve found to have effective marketing your pet sitting business.

The Do’s & Don’ts of Pet Sitting Business Marketing

pet sitting business marketing

Do: Community Newsletter Marketing

When I still had my business, one of my most successful forms of pet sitting business marketing was running my ad in a community newsletter. In fact, it worked so well that at one point I had a client on every single street in the community I advertised in. I know this strategy can work for you, too!

The community newsletter that I’m talking about here is a newsletter or magazine that goes out to a certain neighborhood or homes. These typically show owners the values of their homes along with homes for sale, events going on in the community etc.

Keep in mind that this is NOT a newspaper!

To market yourself in the best light possible, come up with an innovative, creative idea for your ad. I know this is easier said than done. But I promise you if you put your brain to work and come up with something stellar, the payoff is huge! Try to thing of something catchy to say that draws your eye and outshines the other ads in the newsletter.

Another important factor to consider is your ad placement. Think about this. When you’re reading a book or a magazine, the most natural place for your eyes to fall is the top right-hand corner. They don’t go towards the middle or to the bottom left-hand corner, right?

This is why placement is so important. You want your ad to be seen, and the best place to do this is the top right-hand corner. If you can’t get that spot, then I would say that the middle on the right-hand page is the next ideal.

I touch more on this topic and others in my video below: How To Know If My Marketing is Working?

Don’t: Mailer Marketing

You may be saying to yourself, “Wait a minute Bella, you just told me I should advertise in community newsletters. How is this different than a mailer?

The thing is really breaks down to is use. In community newsletters, people have somewhat of a use for them. They either are interested in the value or their home, or want to see what events are going on in the community. They’re more likely to keep this newsletter around on their kitchen counter or coffee table. And by keeping the newsletter around – they’re keeping your ad around!

Mailers do not do these things. Think of when you get junk mail. You sift through it for a couple seconds and then boom – trashcan. If you send mailers, this is exactly what’s going to happen to you. Plus, sending things in the mail is expensive. You’re not only paying to make your ad look nice and pretty, but then you’re paying to ship it.

This is a lot of time, money, and effort for very little to no payoff. If you’re going to invest in mailed marketing, community newsletters is definitely the way to go. Why? You will be paying to have your ad run, but then you’re done. You don’t have to worry about shipping it and getting it in the hands of people. It’s a much more cost-effective form of pet sitting business marketing – and has a greater use.

Do: Community Booth Events

Community booth events are the second best form of pet sitting business marketing, directly under the community newsletters. Many of you have probably heard me talk about this topic over and over again – but for good reason! It is because they are so effective that I write so much on them.

While community booth events can be incredibly successful, they can absolutely make or break your business. This is not to sound harsh or mean, but to encourage you to make your booth the absolute best it can be. Community events are a fantastic way to get yourself and your name out there while meeting tons of potential new clients.

They are a chance for people in the community to get to know you and your business. There are going to be a bunch of other businesses there as well (maybe even other pet sitting companies), so you want to make your booth two things: interactive and memorable.

Your goal is to both to connect with people but also to capture their information in a non-obvious way. By this I mean doing something cliche like a raffle that you have to enter with your name and email or simply just having a clipboard where people write down their information (yes I have ACTUALLY seen this here!) is not going to work.

I’ve said it before and I’ll say it again – consumers are way too smart for these gimmicks! So you have to get creative and crafty.

To learn more about the specifics about having a rock-star pet sitting booth, check out my other articles here:

9 Must Have Elements To Have a Howling Pet Event In Your Community

What You Need To Have A Successful Pet Sitting Booth At An Event

How To Have The Worst Pet Sitting Booth At A Local Event

Don’t: Newspaper Marketing

At first glance, newspapers may seem great because they have the potential to reach a lot of people. For instance, my local newspaper is the Arizona Republic, which is state-wide. You might think I’m crazy for not advertising here, but hear me out!

First of all, you’re not going to want to put your ad into a newspaper that covers the whole state or even multiple cities. Why? Because you don’t want to be spending the time, money, and effort to send your ad to areas of your state that you don’t service.

Next, even if you are thinking about putting your ad into a smaller newspaper that is for your town only, it’s probably still not a good idea. Aside from the fact that the number of people that actually read newspapers anymore is declining, newspapers are huge and daunting. They are filled cover to cover with tiny print and tons and tons of ads. So your ad is likely to get lost and not seen by many.

Plus – newspaper ads are expensive! I recommend steering clear of them as far as pet sitting business marketing goes and just sticking to the community newsletters.

Whatever You Choose, Implement and Track!

Regardless of what type of marketing you do, you MUST do these two things: implement and track. It’s not enough to just try a new marketing technique and leave it at that. If you’re not tracking your marketing, you will never know whether or not it’s bringing you desired results.

So, whenever you get a new call or email ask the question,”How did you hear about us?” Compile a list of responses, and the you will really be able to tell where your most effective marketing techniques lie.

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Bella in your business pet sitting podcast

Episode 41: Communication Problems In Pet Sitting Companies With Adam Smith

On this episode Bella speaks with Adam Smith from Precise Petcare. They discuss communication problems pet sitting business owners often have with both the pet sitters who work for them and with customers.  They discuss how the software offered by Precise Petcare addresses many of these challenges.

Communication Problems In Pet Sitting Companies

Adam & Lynn Smith

Precise Petcare is an online management system that could quickly become the center of your business. The online scheduling, billing and client/staff management are all in one place. With their system you’ll have fluid communication between you, your staff and your clients. Much loved features include Pet Care Journals, the Live Sitter Map and GPS sitter check-ins. Precise Petcare was co-created by a pet sitting business owner and a web developer to combine a perfect blend of knowledge and talents specifically for this industry. Husband and wife team, Adam and Lynn Smith understand first-hand what your needs are as a pet sitting business owner and have built each aspect of the software and continuously update and improve the system – without having to rely on outside talents to delay the process!

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Bella in your business pet sitting podcast

Episode 40: Positive Attitude & Opportunity With Tracie Hotchner

On this episode Bella spends time talking with Tracie Hotchner, author of The Dog Bible: Everything your dog wants you to know and The Cat Bible: Everything your cat expects you to know.

Pet Sitting Positive Attitude

Tracie Hotchner

Tracie is the host of 10 pet talk radio podcast shows on her own Radio Pet Lady network, including her NPR show “Dog Talk (and Kitties, too)”. She is also the founder of the NY Dog Film Festival which she travels with around the country after an annual premiere in NYC in November.

Bella and Tracie discuss how Tracie’s successes came about and the importance of positive attitude and a willingness to step through open doors.

You can find out more about Tracie and listen to her shows at RadioPetLady.com.

You can find out more at the NY Dog Film Festival, including a list of cities it is coming to, at DogFilmFestival.com.

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Bella in your business pet sitting podcast

Episode 39: Vision Is Victory With Carey Conley

On this episode, Bella talks with Carey Conley, speaker and Co-Creator of Infinite Nation; a community created for skill building, mentorship, and community for aspiring leaders and business owners.

business coaching

Carey Conley

Bella and Carey talk about:

  • Why “Vision is Victory”….especially for entrepreneurs
  • The biggest stumbling  blocks for people to actually put a vision down on paper and follow through with it
  • What happens when people try to run a business without a clear, concise vision
  • Community and accountability

You can find out more about Carey Conley and the services she offers on her website at InfiniteNation.com.  You can email her directly at carey@careyconley.com

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Bella in your business pet sitting podcast

Episode 38: Branding & Content Marketing With George Thomas

On this episode Bella speaks with George Thomas, Inbound Marketing & Brand Strategist for The Sales Lion.  George also specializes in training people on HubSpot.

Content Marketing for pet sitting

George Thomas

George spent  15 years working in a traditional marketing agency to design and build websites and  other types of content. George then joined The Sales Lion where as an inbound designer and brand strategist. There his daily contributions include inbound strategy and design, HubSpot intensive training, speaking at conferences, content marketing, and social media marketing as well as business management and development.

George and Bella discuss branding. In particular, they talk about:

  • How to get started in video
  • How long videos should be
  • How often you should be putting out content
  • How to push your content in multiple formats
  • Changing your thinking to being a production company first.

To learn more about George, visit him at https://www.thesaleslion.com/meet-the-sales-lion/meet-george/

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