Choosing pet sitting software is no doubt a daunting task. After all there are a TON of different companies, all with loads of different, innovative features. But how do you know which of those features you truly need? Today we’re going to talk about the 6 things you MUST consider when choosing pet sitting software in order to keep yourself sane and organized.
6 Things To Consider When Choosing Pet Sitting Software For Your Business
When choosing pet sitting software, we have to consider what type of accounting we do. You want to ask yourself if it’s important to you whether or not your accounting is done within the system. By this I mean if you want the software to track invoices, income, give you profit and loss reports, etc.
But, maybe your accountant or CPA prefers you use a software like Quickbooks to do your accounting. Maybe your CPA works with you virtually through Quickbooks where they log in and help you manage business finances. If this is the case, then a software with built-in accounting may not be vital for your business.
Another crucial aspect of choosing pet sitting software is customer service. What type of customer service does the software offer? What is there response time like? Do they have 24/7 support? What do other pet business owners think about the company’s customer service? Do they have online Facebook support groups? And are these groups run by community or actual Helpdesk at the company?
All of the above are great questions to ask and research when choosing pet sitting software. As a pet sitter, I know you know as well as I do that things DO go wrong sometimes. And in the event of an emergency or major problem with your software, you want to make sure that someone has your back.
How Often Is The Software Updated?
Nowadays, technology and software is constantly changes. There are always new breakthroughs. It’s important to choose pet sitting software that stays on top of the technology industry and is constantly changing with it. This can include things such as increasing loading speeds, GPS, adding new features, and optimizing their software for other devices such as phones or tablets.
Plus, does the company actually listen to their client’s ideas for changes? You definitely want to pick a company that listens to feedback and implements it in a timely manner.
Mobile Version or App Version?
It’s really handy for your pet sitters to be able to use the software on their mobile devices. So it’s important to find out when choosing pet sitting software if they at least have mobile friendly version (i.e. a simpler website specifically for a phone). Or, even better, do they have a specific phone application that you can download? And, can the client use the app or just the company?
Being able to use pet sitting software on a mobile device eliminates lots of room for error and can eliminate a paper trail, as in pet sitters won’t have to manually print out client notes or their schedule. There are lots of benefits to having mobile access to your pet sitting software, so this should be a primary deciding factor.
Every pet sitting company should have a primary form of communication. When communication is spread out between multiple methods (i.e. email, texting, phone calls, voicemail etc.), things get lost in translation. Consider choosing pet sitting software that offers communication within the program. This can be helpful so that you have all client and pet sitter communication within one medium.
Or, if you prefer email (or another method), then choosing pet sitting software with communication built in may not be as important to you.
Make sure the software you choose doesn’t lock you into just one credit card company. Make sure that you can actually negotiate your credit card prices. More about how credit cards work here.
Final Food For Thought
Everything listed above are some of the major things you should consider when trying to choose a software company. You should consider these 5 factors first and determine what’s important to you. Then, you can look at the additional “bells and whistles” that the software companies offer.
Software is there to help you, so you want to find the program that’s right for YOUR business and fits in with your model.