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pet sitting employees

Episode 157: BEST OF BELLA: Coaching Your Pet Sitting Employees To Success With Niki Ramirez

This week for the Best of Bella series we are replaying episode 95 with Niki Ramirez. Niki is a wealth of information for everything human resources related, she is also a monthly guest in the Jump Consulting Mastermind. A lot of pet sitters and dog walkers may think that they’re too small to afford an HR specialist like Niki, but in actuality, it’s one of the biggest things you can have on your team. Listen intently to see how she helps pet sitters and dog walkers and everything you can learn.


pet sitting employees
Show Highlights:

  • What is coaching and why should we coach? [6:20]
  • What do great coaches do to unlock the best potential of their employees? [10:50]
  • Are there different types of coaching? And when should we implement these techniques and why? [14:50]
  • Is there any easy way to say “I’m going to be coaching you?” [16:30]
  • How can you coach stubborn pet sitting employees? [20:20]
  • How can you find Niki and tap into her resources? [25:20]

Original Show Notes

Today we welcome our friend, Niki Ramirez! She is a Human Resource specialist at HRAnswers.org, who provides full-service HR consultation, compliance support and employee training for small businesses. Their mission is to take care of “HR” so that their clients can focus on their business. Today we’re talking about how to be a coach to your pet sitting employees and why it is so important.

 

Biggest Takeaways You Don’t Want To Miss:

  • We are all natural coaches. But the way that we interact and socialize makes it difficult. Be mindful and focused to practice the skills that are already within us.
  • Coaching is an opportunity to point out what you do well and also offer immediate ways to adjust. It is also a top opportunity to build relationships and report with our pet sitting employees
  • How often should we be coaching people? We don’t want to be a “mother hen” and we don’t want to go overboard. It is more important to go hard during the introduction time period. When an employee is new you want to coach them more.
  • Counseling vs coaching where do you draw the line? As a leader, you have to send questions ahead of time that guides your thinking. You have to identify that they are going through something but work through it quickly. Let them know you value them and you have a support base for them if needed. But you can’t “counsel” them.
  • Where do you draw the line of counseling or coaching and those personal boundaries? You can’t always get too personal, even though you may want to. You have to have a distinct boundary line
  • Can staff members coach each other? Definitely! In fact, they are a great resource for team building. Find who is doing a wonderful job that will help you grow. Tap into that and help them grow naturally within your company.

Links

Find and contact Niki for a quick and easy consultation at HRAnswers.org

coach

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Did you enjoy the show? We would love it if you subscribed today and left us a 5-star review!

  1. Click this link – Bella In Your Business
  2. Click on the ‘Subscribe’ button below the artwork
  3. Go to the ‘Ratings and Reviews’ section
  4. Click on ‘Write a Review’

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pet sitting employees

Episode 95: Coaching Your Pet Sitting Employees To Success With Niki Ramirez

Today we welcome our friend, Niki Ramirez! She is a Human Resource specialist at HRAnswers.org, who provides full-service HR consultation, compliance support and employee training for small businesses. Their mission is to take care of “HR” so that their clients can focus on their business. Today we’re talking about how to be a coach to your pet sitting employees and why it is so important. 

pet sitting employees

 

Biggest Takeaways You Don’t Want To Miss:

  • We are all natural coaches. But the way that we interact and socialize makes it difficult. Be mindful and focused to practice the skills that are already within us.
  • Coaching is an opportunity to point out what you do well and also offer immediate ways to adjust. It is also  a top opportunity to build relationships and report with our pet sitting employees
  • How often should we be coaching people? We don’t want to be a “mother hen” and we don’t want to go overboard. It is more important to go hard during the introduction time period. When an employee is new you want to coach them more.
  • Counseling vs coaching where do you draw the line? As a leader, you have to send questions ahead of time that guides your thinking. You have to identify that they are going through something but work through it quickly. Let them know you value them and you have a support base for them if needed. But you can’t “counsel” them.
  • Where do you draw the line of counseling or coaching and those personal boundaries? You can’t always get too personal, even though you may want to. You have to have a distinct boundary line
  • Can staff members coach each other? Definitely! In fact, they are a great resource for team building. Find who is doing a wonderful job that will help you grow. Tap into that and help them grow naturally within your company.

 

Show Highlights:

  • What is coaching and why should we coach? We don’t always feel like natural coaches or understand the mindset of how to become an effective coach. It is a way we can change the outcome of the “game” as it progresses. [5:00]
  • What do great coaches do to unlock the best potential of their employees? They often provide a vision for their employees [9:20]
  • Are there different types of coaching? And when should we implement these techniques and why? [13:20]
  • Is there any easy way to say “I’m going to be coaching you?” [15:00]
  • How can you coach stubborn pet sitting employees? We want to boost performance but think about coach vs. discipline. If you coach first, you will probably not have to discipline. But sometimes you have to put them on notice. [19:00]
  • How can you find Niki and tap into her resources? [24:00]

coach

Links

Find and contact Niki for a quick and easy consultation at HRAnswers.org

 

Share The Show:

Did you enjoy the show? We would love it if you subscribed today and left us a 5-star review!

  1. Click this link – Bella In Your Business
  2. Click on the ‘Subscribe’ button below the artwork
  3. Go to the ‘Ratings and Reviews’ section
  4. Click on ‘Write a Review’

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Bella in your business pet sitting podcast

Episode 52: Making Your Business Better With Nutrition and Fitness With Char Fazio

On this episode, Bella spends time with Charlene (“Char”) Fazio, one of her coaches who has inspired and motivated her to make a huge lifestyle change.

Living a healthy life and sharing that passion and knowledge with others is exactly what Charlene Fazio believes she was put on this Earth to do. She continues to learn, share, and help as many people as she possibly can. She is no longer the mom sitting on the sidelines of her life – she is out there LIVING and LOVING every moment! Char believes that our time here is short, so you should spend every moment living YOUR BEST LIFE and always being grateful for what you have been given.

There are no topics untouched as they speak about:

  • The story of Char getting healthy
  • Pregnancy loss and still birth
  • The benefits of her healthy lifestyle
  • The benefits of bio nutrition.

Listen in as they show you how proper nutrition can actually HELP your business and poor nutrition could hinder it. Hear how pet sitting business owners have been able to start achieving their goals because their mind was right after they joined our pet sitting fitness group.

If you want to learn more about the (growing) group of pet sitters 25+ who are getting serious about their health and nutrition by working out and meal prepping and planning together, contact Bella: bella@jumpconsulting.net to learn how you can join the group too!

 

nutrition

You can find out more about Char at http://MyBalancedChaos.com
Also mentioned is Mel Robbins 5 Second Rule.

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Episode 50: Get Anything You Want With Consistency

Join Bella 1:1 for the 50th episode as she opens up and talks about what it means to be consistent in your life. Hear how you are a product of all your choices in life and how it applies to your business, relationships, and life:

When I first started this podcast, I was just trying to do it because I knew I should be doing it. But the problem with doing things because you should be doing it and not because you have intent makes for a sloppy or inconsistent work.

As an example, here is the publication date of the first few podcasts:

6/11/2014

7/3/14

9/15/2014

11/7/14

3/28/15

It wasn’t until Oct 2016 when I got consistent with doing episodes with my team….Posting every single Thursday for the past 9 months!

Now it has grown to 50 episodes and 600 downloads a week!

I was pondering if I should break the routine and just talk to you on this 50th episode?

Then I turned on the TV and a local church I love was on TV and guess what he was preaching about?

Consistency.

I have also started reading this awesome book called The Compound Effect by Darren Hardy and guess what he talks about?

Consistency.

So I took it as a pretty clear signal that yes – in fact, I should break the routine, and let’s talk consistency.

I got to really thinking about small businesses in general.

There are so many things that we are all told we HAVE to do. It is so overwhelming, right? You don’t know which to focus on. You feel like a dog chasing it’s tail… you just don’t know which direction to run.

Are your communication systems something you should focus on? What about marketing? What about hiring? What about pricing? What about office manager? What about keeping existing clients happy? What about…. what about…. what about….

So what happens is we try to do it all and then end up spread so thin we feel like we are about to crack or you want to speed down the freeway and throw your phone out the window.

Am I right?

My friends…. we are not a microwave business.

Darren Hardy talks about how we live in a microwave society and want everything NOW.

We don’t want to wait.

We don’t want to put in the long and hard work.

It is a tough thing to stay consistent because we don’t see the fruits of our labor for a really long time.

It reminds me of relationships and dating days.

Think back to your own dating days or maybe you have a child who is dating? Those relationships that are quick to start, often end quick, don’t they? The ones that are slow and steady tend to be much more fruitful.

Heck, it is like our marriages. What are we consistently doing in our relationships? Are we avoiding? being negative? are we not spending enough time? Are we always absent physically or emotionally? Or are we pouring into the other? Working on it daily? doing the things we know the other person wants and needs and vice versa?

Something that also struck me are YOU make your choices and then your choices make YOU.

Isn’t that right?

Let’s think about hiring. You make the decision to hire someone, and if you made the wrong choice, then that choice will shape part of your company.

So today – if there is one thing that I want to resonate with you is I want you to take an inventory of your day. Then I want you to compare it to your life.

You are exactly where your choices led to you be TODAY. It isn’t someone else’s fault that your business is exploding or not growing… it is your own.

It isn’t someone else’s fault that you are loosing weight or packing it on.

I know you can be consistent because we are all consistent right now… and it is a direct result of where we are today.

Thank you so much for being here for my 50th episode. Let me know what you thought of this one as it was from my heart to yours. Did you like it? Or what didn’t you like about it? Your feedback is everything to me 🙂 Thanks for allowing me into your airwaves and trusting me with your mind.

Always Keep Jumping,
Bella

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An Amazing Customer Service Idea That Will Knock Your Pet Sitting Clients Socks Off!

Recently, my family and I just went to San Diego. It is a popular destination for us Arizonan’s… or you could call it a long drive to the beach. It was our second time renting an AirBnb and after this experience, and the amazing customer service we experienced, I don’t think we will ever travel again without using them!

pet sitter customer service

Before we even left on our trip, I was ecstatic to arrive. Our host, Scott, provided me a LIST of attractions in the area, how far they were, how much time it would take, and if they were kid friendly or not. His condo came with 6 bikes, for Adults, kids, even training wheels, and the smaller cart that you can pull toddlers, like Olivia, behind in!

customer service

My husband and daughter!

Although, upon arrival, there was a small basket of goodies for us, including a bottle of wine! I was impressed. But out of all the incredible amenities provided and carefully thought out, the one I was the most impressed with was this note:

customer service pet sitting

There is wine in there! See the hand written note? 🙂

This note told me that Scott, really cared about his property, his guest’s experiences, and was always looking to improve. It was a way to disarm the customer, get them to give valuable feedback, and always be improving his service. It also made me feel like I could ask him anything I needed and it would be welcomed. {Even though we didn’t need anything!}

Customer service


Using Customer Service To Knock Your Pet Sitting Client’s Socks Off!

How many times have you sent your clients something before their service starts? Maybe something like “What To Expect With Your Pet Sitting Booking” and describing the types of communication updates they will get and a check list of things you will be going through each visit to their home.

How many of you have followed up with a “What Can I Improve On” type survey? As opposed to a “Satisfaction Survey” which is cold and corporate sounding, or… nothing at all.

Whether or not your clients had anything good or bad to say, the fact that you allow the opportunity for that open communication to happen can make the customer feel incredibly special. It is no secret that consumers buy from people they know, like, and trust. So why not implement those things in your business?

I have already told 1 friend before I even stayed at Scott’s condo and three more after. Now, I am telling you all…

Here is the link to his AirBnB listing. =)

Have You Copied A Pet Sitting Website?

copy pet sittingCopying another business is NOT a form of flattery. Any business owner who knowingly directly copies another business is stealing.

When a copycat steals another person’s information for their own use it shows that their own business culture is lacking. If a business is solid and has clear direction and uniqueness than no other businesses principals, websites, forms, etc can ever become another businesses because it just doesn’t fit.

As a business coach, I see and hear about this happening frequently. I have seen, or it has been brought to my attention: that chunks of websites being copied, marketing pieces, service agreements, types of services, unique names, even logos have been directly copied!

It has been my experience based on the 3 people that have come to me in the past two months, that when the person is confronted they are less than wiling to admit that they stole something and change it. This is sad. It is the same thing as walking into a store, grabbing something and walking out without paying for it.

Now I am all for creative juices flowing and sometimes you have to “shop” around. Sometimes you mix and match what you see but what should always happen is that the business should PUT THEIR OWN SPIN ON IT. Lets face it, almost every wheel has already been invented. What are YOU going to do to help RE-INVENT it and make it your own?

Think twice before you copy someone. It is illegal, and shows that you can’t think for yourself.