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hiring

How To Stop Asking The Wrong Interview Questions At A Dog Walking Interview

Picture this…. You are all excited about this new hire you just brought onto your team. They have worked at a dog rescue as a volunteer for over five years. They have three dogs of their own. Their husband makes all the money and has the health insurance and their kids have almost graduated high school, with one in college. This new hire seems like a dream come true.

And then, she becomes demanding her second week on the job. She only wants certain clients and only want to work certain hours. She doesn’t like cats, only dogs, and she always has an opinion on the way you do things.

This new hire, that you were so happy about, is now a thorn in your side. You have no idea how to actually pull out this thorn and you have to constantly watch out that it doesn’t prick you deeper. In reality, you just wish she would quit. Eventually, the resentment grows and you feel like a hostage in your own business. Does this sound familiar?

Ever wonder what actually happened? How did she go from the perfect during the interview to a witch in just 14 days?

I see this all the time. Even I have been guilty of allowing it to happen on my own team. I can’t stress how important it is to streamline the hiring process in a way that is always being perfected. To create an image in your mind, let’s call it the gauntlet…

Interview

The Hiring Gauntlet

I think it is important to keep in mind that when you start the hiring process it isn’t about you being on your high horse and having people beg to work for you. Just as it doesn’t work that way on a first date, it certainly isn’t that way during an interview. The interest has to be mutual.

Looking for people to work for you is very similar to looking for clients. You have to appear attractive and appeal to your avatar. You have to understand why they are looking for a job, what value you offer, and why they should pick you over, let’s say, Rover, Wag, or any other company.

Is it possible that your own bias got in the way because your interview process is failing you? Are you blaming it on the job market or your area? I got news for you… unemployment is at an all-time low right now – so you can blame it on whatever you want but the truth of the matter is that excuses aside you must figure out how to systematically overcome this hurdle.

The process of interviewing should not be off-putting. The initial communication shouldn’t be an application or a long list of questions. If you do this, you will decrease your chances of getting people interested in the job and therefore your conversion of the people who look at your application to those who actually apply would be under 10%.  You should always be aware of your conversion rate – it will directly tell you how attractive your hiring ad and process really are. You will learn to tweak it this way.

Interview

If You Want To Be Attractive Here Is What I Suggest You Do:

1. Have a hiring ad that talks directly to your avatar in real human language. If you are lost on what I mean by this, I have a free 3-hour training you can watch here.

2. Have under five initial knock-out questions. For example, you can qualify the area they live in, ask them how much they are looking to make or find out their availability. The hundred other questions that I know you want to ask really don’t matter at this stage in the game. How many people do you meet these days who do NOT have a smartphone? This isn’t 2005. 🙂

Once you have qualified the right type of people to be in your hiring gauntlet now the hard work begins. However, if you have software to help you with this, you won’t ever have to think of what to say again and again because it is as easy as pressing a button to move them from Phase 1 to Phase 2.

This stage could be three open-ended questions. Where they have to describe what they would do. Or, you can have it as a multiple choice. But the toughest part for you is to create these questions. Here is what I mean.

Value-based vs Skill-based Questions.

Would you agree that if you don’t like dogs, you wouldn’t be applying for this position? Would you also agree that we can basically teach people how to walk a dog, scoop cat litter, and feed the pets? If we can agree on that, then we really need to focus more on the VALUE-based questions.

Let me give you an example:

Let’s say that you value treating others how you would want to be treated. How can we test for this? One way might be an open-ended question like:

You are walking home from going out to dinner. There was too much food so you are carrying a to-go box with you to save for lunch the next day. You stop at a corner and a homeless woman engages with you and asks you if you can spare any change so she can buy something to eat. What do you do?

1. Pretend you don’t hear her and keep walking. There are homeless people everywhere.
2. Tell her you don’t have any cash on you.
3. Give her money from your wallet.
4. Give her your leftovers. If they were good enough to take home, they are certainly good enough for her.

You would have to decide ahead of time which is the right answer for you and which is the TOTALLY wrong answer for you based on your values. Now, of course, one question can’t give you everything you need to know about a person so certainly you will have to ask more questions. Perhaps even testing the same thing, but knowing the RIGHT questions to ask is huge.

How do they take feedback? Are they adaptable?

I want you to watch this short clip of Trivinia Barber of Priority VA. She was our guest expert for the training we had in June about delegation. Listen to what she says about asking questions, role-playing, and feedback. Can you incorporate this into your business?

 

This is a great example, showing how the ability to adapt to situations could help give you insight into your applicant’s ability.

Stop Asking The Wrong Questions:

Ever since pet sitters started interviewing I’ve seen the same questions come up again and again.

“If you walked into a home and there was poop everywhere, what would you do?”
“If you walked into a home and the dog looked like he was in distress, what would you do?”

All these questions are something you would train the employee for. You would tell them your protocol. Typically the first step is “call the office.”

If you can ask the right questions before you hire people… how much better hires will you make? Would you have to let people go after two weeks? There is always room for improvement and this task is never 100% perfected. Maybe what I said here helps ignite something in your system that you can test. Perhaps you want to know more of what Trivinia said or wish you had software to help you with all of this?

Well in true Bella fashion I will never give you more problems to solve, so you can:
1. Join the Mastermind to watch the entire 1 hour training with Trivinia and 15 other high-level experts we have had over the past year.
2. Grab your trial of JazzHr, 50% off, my hiring ads, and knockout questions here.

Just ask yourself… Am I asking the right questions to understand this person’s values? You need to hire for attitude and train for skill.

Jump Mastermind - Interview

hiring dog walkers

Review: The Top Websites For Hiring Pet Sitters & Hiring Dog Walkers

When hiring pet sitters or hiring dog walkers, it can be difficult knowing where to start. There are so many different websites out there where you can post job ads – so how do you know which one is the most lucrative? Today we bring you a review of the top sources for hiring for your pet sitting business, so you know which ones to invest your time into.

Review: The Top Websites for Hiring Pet Sitters & Hiring Dog Walkershiring dog walkers

Indeed

Indeed describes itself as the world’s #1 job site. And we can’t blame them. They pull in over 200 million unique visitors to their site every month. One of the main reasons why Indeed is great is because it’s FREE to post jobs. Or if you’re really in a pinch, there is an option to pay for your ads so that they are shown to more applicants. Plus, if you’re feeling extra proactive, you can search through resumes and invite potential applicants to apply for your job.

One of the reasons that Indeed is NOT so great however, is because you’ll get a lot of bogus and spam applicants. I’m talking about people that are just sending out their resume to the masses, with no regard to what the job is. I know some pet sitters that have had to wade through over 100 applicants to find 1 or 2 winners. But the reality is that hiring takes time, and wading through applicants you can automatically disqualify is just part of the process. No matter what, you have to stick with it!

Check out what other business owners have to say about Indeed:

Indeed has been a useful resource for us – drives the most applicants. However, applicants almost never send anything helpful via Indeed. We send back a standard response of ‘Thanks for your interest, please apply via our website.’ That helps narrow down the pool a bit!” -Robin Brown, Manhattan Mutt Company LLC

“Very few of the folks on Indeed bothered to read my posting. The ones who had relevant experience often didn’t bother with the cover letter and very few sent a cover letter at all.” – Annamarie Hessman

Craigslist

Craigslist can be another great source for hiring pet sitters and hiring dog walkers. The website has been around for over 20 years, and has quickly become the premiere website for posting classified ads. Another great thing about Craigslist is that it is totally free to use. It is also is really great about protecting your privacy. When you post an ad, applicants will be able to contact you without seeing your email.

TIP: Try posting your hiring ad in multiple categories such as part time, gigs, domestic, etc. This will allow you to reach more applicants!

But, Craigslist does have some downfalls. There is a lot of spam job ads on Craigslist, which lessens it’s credibility. A lot of people do not consider Craigslist a legitimate source for applying to jobs. It may be harder to reach the demographic you’re aiming for.

Here’s what pet sitters have to say about Craigslist:

“Craigslist has been the biggest success with 3 amazing employees.” – Nicole Brown, Miami Pet Concierge

Hireology

Hireology is a little different than your typical job posting site. Think of it more as a hiring “hub.” According to their website, Hireology allows you to manage all hiring activity from their platform. This includes writing job descriptions, posting to job boards, interview candidates, and running background checks. It allows you to keep all of your information in one place, including applications, resumes, interview notes, etc.

Keep in mind that Hireology is not free! If this sounds like something you’re interested in, you’ll have to request a free demo. If you like the software, there will be an additional cost, which is determined by the size of your business, how many employees you currently have etc. Hireology is also billed on either an annual or multi-year basis. One business owner reported paying $400 for one year.

“Hireology is a portal for CL [Craigslist] and Indeed for me. I do not plan on renewing after this year. My company is not big enough, nor do I hire enough people to justify the elaborate portal.” – Julie Fredrick, The Pet Sitter Of Boise

NextDoor

Nextdoor is also a successful platform for hiring pet sitters or hiring dog walkers. For those of you who don’t know what NextDoor is, think of it as Facebook for your neighborhood. You’ll be able to interact with your neighbors, share reviews of services, post classified ads, etc. It’s the go-to place to find all about what’s happening in your neighborhood.

For pet sitting businesses, it’s a great way to reach local talent and potential clients. You’re able to advertise your business as well as post job postings. But there is a downside – Nextdoor recently partnered with Rover, so they do give preferential treatment to Rover sitters. They have also implemented a pet directory, which is a plus, so you’ll be able to see which of your neighbors have pets. Good information!

“NextDoor is a disaster. I was ostracized for trying to help a neighbor find her missing dog, but when I gave her my email address someone accused me of soliciting business. Apparently, you’re not allowed to advertise your personal business on this site.” – Nicole Brown, Miami Pet Concierge

Facebook

Facebook, the most popular social media outlet in the world, has rapidly become another premiere platform for hiring. Although they have just rolled out their new job posting feature, many pet sitters say it is useless at this point. Not many people are using it yet.

Some business owners say that by posting their ad on their business page, and then boosting the post via a Facebook advertisement has proven very lucrative. Definitely something to consider!

No matter which platform you choose to utilize to post your hiring ads, one thing is for sure: you must always be hiring! Admittedly, there are many problems that can arise when hiring, but it is still so important that you continue to do it, regardless. I preach this time and time again because I still get stories of pet sitters who are stuck. Business owners that have to bend to the whims of their employees because they can’t afford to lose them. I can’t stress enough how important it is that you are in control. After all, a ship can’t sail without it’s captain!

dog walking deal

 

pet sitting marketing yard sale

The Most Unique Pet Sitting Marketing Tip That Costs Hardly Anything and Builds Strong Relationships

DOWNLOAD YOUR FREE TEMPLATE & SCRIPT HERE.

 

Here I am explaining it JUST AS this idea came to mind:

I am writing this post out of the norm. I am not putting it into my publishing schedule, I am not going to make a long list. I am just going to tell you this very brilliant idea I just had as I was just out yard sailing. You see, you get the pleasure of all these marketing ideas I now have, that I can no longer do anything with, because I sold my pet sitting business.

Twice a year, a local planned community of 4400 homes has a yard sale twice a year. Once in the Spring and the other in the Fall. They do this to drum up shoppers and because it is against Home Association rules to put YARD SALE signs up everywhere in the community.

I always love these mornings because like Forrest Gump said, “You never know what you’re going to get!”

pet sitter marketing

How This Amazing Idea Came About:

So I was chatting with an older gentleman telling me that he had just remodeled and trying to sell me on his stove and microwave. “Look!,” he said, “It’s like new. You can see yourself in it still!” I wasn’t even in the market, but he was trying to hard sell me on the idea of getting rid of his “problem” which was this stove he no longer wanted. His wife was even mumbling about dragging it back in the garage and taking up space.

Can you picture it? 🙂

Recently, I learned that Habitat for Humanity would come out and pick up items you didn’t need, especially things like stoves, windows, doors, etc. so I mentioned it to him.

As I walked back in the car, the lightbulb over my head came on!

How To Help Saturate Your Pet Sitting Market Area

As pet sitters and dog walkers we are always driving around and passing by yard sales and garage sales, right?  What if you had a one page flier in your car that was a list of  valuable resources?  Something like:

What You Need To Know After Your Garage Sale Is Over

How To Avoid Lugging Everything Back In Your Home After Your Garage Sale

The Feel Good and Monetary Benefits Available After Your Yard Sale

On this flyer, you would list out places to drop off items in a 5 miles radius and places that you can call to schedule a pick up. The key to this is leaving the companies name and phone number.

Further, if you have a pet shelter in the area, many of them would love to receive the endless dog cages and cat carriers that almost every yard sale has. Why not be a resource to your community by helping give them ways to take care of their “problem” and give back?

pet sitting marketing yard sale

How Does This Come Back To Your Business?

At the bottom of the flier, you can have your business name, info, and a special offer. Even if they don’t become a client, it just gave you a reason to break the ice, talk to these people, tell them about your company and that you are a community leader helping to solve problems.

Great conversation starters, “If you don’t sell this (dog crate, cat carrier, dog carriage, pet steps to the bed) what are you going to do with it?”

Another way you can get even more creative is thinking of specific things… like:

Baby clothes to a shelter.
Scrap book pages to a local NICU.
Quilting or sewing materials to the local charity who makes baby blankets?

There are so many charities other than just “Goodwill” Get creative and make an interesting list!

Side note – The Community Yard Sale I went to hands out maps and a list of all the homes that are selling something. If I still had my company, I would totally contact the community director and find out if I could help “sponsor” the day by adding donuts at the checkin stand (where sellers get their balloon to mark their sales) *AND* including this one page sheet to the end of the list of homes selling goods!

Getting excited yet?

You Can Take It Online Too!

This list, could also be a blog online. There are so many Swip Swap CITY sites, where it is like a virtual online yard sale. How about any pet products being sold, you post a link saying, “I know what you can do with this here.” Inside would be an article about how the local shelter takes donations or (maybe?) they have a resell shop where they resell things to make money to keep the rescue open?  We always see people selling things online. Just make sure the Title is good click-bate! 🙂

 

Spread The Word

This is good-will, solving problems, and getting your brand out in the community. You can easily give them to your staff to hand out and offer incentives if the people call. Over half the yard sales I just went to either had a pet sitting next to the seller or the seller had pet items. Let’s use our incredibly warm and fuzzy industry to break the ice, build relationships, and be a solution to people’s problems!

Need a pet sitting Employee Manual and Training Handbook already written for your pet sitting or dog walking company? Now I have it all for you. Yours in just 60 seconds after purchase! 

pet sitting employee manual