Tag Archive for: dog walking

bella in your business

Episode 47: Customer Experience With Joey Coleman

On this episode Bella catches up with Joey Coleman, Chief Experience Composer, Design Symphony.  They talk about things you can do as a business owner to create a meaningful customer experience. Ideas include:

  • Sending personalized gifts to your customers seemingly at random
  • Sending handwritten notes thanking them for trusting you with their fur baby
  • Keeping track of simple things like the pet’s birthday and sending acknowledgements
  • Doing a monthly quick check of the pet (for any issues)

    Pet Sitting Customer Experience

    Joey Coleman

  • Giving the pet a bath unexpectedly
  • Sending quick personalized videos of the you and the pet to the client.

For over a decade, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects.

His First 100 Days methodology helps fuel successful customer experience endeavors at companies and organizations around the world.

As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention- grabbing customer experiences.

He works with companies ranging from small VC-funded start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between.

Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, honed his communications and messaging skills at the White House, and did things for the U.S. Secret Service and the CIA that he can’t talk about publicly.

His design and artwork has been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (48 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys watching magnificent sunsets from his mountain-top home in Colorado with his wife and two young sons.

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Bella in your business pet sitting podcast

Episode 42: How To Use Facebook Groups and Video In Your Pet Sitting Business

On this episode Bella speaks with Maureen McCarthy, owner of Love and Kisses Pet Sitting. Bella has found Maureen’s use of Facebook groups, social media, and video to be an awesome example of how to market.  Bella gets the scoop from Maureen, about how Facebook groups can be a great way to connect and expand your reach as a business. Maureen started a group for her own community called What’s Up Indiana Trail and it has grown like wild fire. Through it, she has been able to get more people engaged on her own facebook page and grown her business.

They also discuss Facebook Live videos – which if you’ve been listening to me for awhile, you know that I consider video as a MUST HAVE in your business. Maureen discusses with Bella how exactly she started doing Facebook Live videos with both her and her staff and the direct effect they’ve had on her business revenue.

She talks with Maureen about:

Facebook Groups In Your Pet Sitting Business

Maureen McCarthy

  • The Facebook group she started.
  • Why she started the group
  • How much work is involved
  • How successful it has been
  • How she got into doing videos

Her facebook page: https://www.facebook.com/IndianTrailPetSitter/

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Episode 34: “Click Here To Agree” Contracts, Sharing Client Photos, And Privacy Policies On Your Website.

On this episode Bella speaks with Sara F. Hawkins, an attorney who specializes in working with startups, entrepreneurs, marketing and advertising agencies, as well as major corporations where she regularly counsels clients on all aspects of federal and state marketing, advertising, sweepstakes and contests; international promotions; social media and internet law; copyright, trademark, and digital rights; as well as general business matters.

small business social media

Sara F. Hawkins

With a background in consumer product marketing compliance, Sara has worked with clients to create policies and procedures for engagement with agencies, celebrities, and influencers. Sara frequently speaks on legal topics related to influencer marketing; sweepstakes and contest promotions; as well as a host of digital, native, and mobile advertising and marketing topics. Since 1998, Sara has maintained her own firm in Phoenix, Arizona.

Bella and Sara discuss:

  • Where business owners can get photos from
  • Photo licenses and what they are
  • Who regulates photos and copyrights
  • How business owners can get clients to agree to share photos
  • Privacy policies
  • “Click to agree” agreements.

Here is the resource for my Deposit Photo deal 🙂
Sara can be reached at her website or Facebook

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Episode 29: What Type of Pet Sitter is Best for Rover Type Websites?

In this Episode Bella talks with Walt Galvin, an independent contractor working for Rover.  They discuss how sites like Rover can be a viable option for some pet sitters and walkers who are just starting out or want to keep it simple.

Walt Gavin, independent contractor with Rover.

Walt Galvin, independent contractor with Rover.

Some of the advantages include:

  • Not having to handle payments from clients
  • Saving  time and money but not having to handle marketing
  • Not having to deal with all kinds of administrative headaches and paperwork.
  • Ability to set your own work schedule

For Walt it has turned into a substantial retirement income and he points out that it is also a good option for those who don’t have the desire to hire other sitters and walkers as staff.  Walt also recommends that you pay close attention to the service agreements, particularly in regards to what insurance covers and you may need to purchase additional insurance to cover yourself.

Many of these online websites do not provide adequate coverage for the pet sitters. Only the clients.

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8 Simple Ways To Get More Dog Walking Clients For My Pet Sitting Business.

 

more dog walking clients

Getting more dog walking clients can be the bread and butter to a pet sitting company. When your vacation clients are not on vacation or your business clients are not traveling, you know that you can always count on those daily dog walking clients. They are a great revenue stream to have in your business because they are predictable and easy to hire for. They require less back and forth to their home and it is typically Monday through Friday in the middle of the day.

Let me show you 8 simple ways can promote your daily dog walking service. I use the word simple because many of them don’t take that much effort but their rewards can last years after you do them. Understand that this, like anything else in your business, needs to have a plan and your messaging needs to be the same across all platforms. If you want daily dog walks, then talk about gaining daily dog walks.

 

1. Talk About Dog Walking On Your Website

The first thing I do when someone asks me for advice to get more dog walking clients is go straight to their website and to their Facebook page. If I don’t see anything front and center talking about it then that is exactly why. You must ask for what you want. You have only seconds to capture people’s attention. The messaging that you are leaving on your website and Facebook page will help or hurt you tremendously.  It is obvious that talking about it on your website and even having pages devoted to it will gain you favor with google, but I encourage my clients to take it a step further. Go deeper. Talk about the problems that your company solves for its dog walking clients. If you are unsure about what I mean, I have a 30-minute interview with the incredible Lain Ehman who gets paid thousands of dollars to make her clients multiple six figures through their messaging.

2. Blog About Dog Walking

The word blog has almost become white noise these days but I imagine that I am jumping up and down in front of you right now saying LISTEN TO ME!!! Blogging (or inbound marketing) can really help your business. I have done it myself for both of my companies and I have seen pet sitting companies that I help coach just grow tremendously by blogging the right way. Key word stuffing will not get you anywhere, you have to do it right. To do it right, that will take a bit of learning and training on your part but nothing that you can’t get your feet wet on in just one day. The person I learned everything from is Marcus Sheridan. He is an incredible teacher whose philosophy about blogging about the Big 5 will work every time if you do it. That is where I suggest you start.

3.  Bark Cards

Consider yourself lucky being here with me because I am about to tell you about an incredible idea that I had years ago and used successfully in my own pet sitting business. It hasn’t only worked for me, but many I coach with and now I am going to share my secret.

Bark card

bark card

 

Have you ever been visiting a client and the dogs that live next door are just barking their heads off. It is clear that no one is home and they are just so excited that you are in their neighborhood? This is where the bark cards come in. Every dog walker would love to have clients on the same street. It is more efficient and easier money! So why not invite the neighors of your clients to use your services in a way that is attention grabbing? Create your own bark cards and you will get responses. On the front of the card you can have a picture of an obnoxious dog barking and on the back side you can write something like Sounds like a medium-sized dog? Pretty sure they were saying, “Let *your business name* come visit me to Mom!” Let us know if we can help break up your dog’s day!

4 – Get Endorsed By A Veterinarian.

Being endorsed by a well-respected person of influence in your community can give you enormous credibility. If you don’t already, try to create a friendship with a veterinarian in your area. You could even do this with a dog trainer or a popular pet store in your town. Get to know them. Help them. Blog about them. Notice how I didn’t say drop business cards off at the front desk and run? I want you to build a relationship. Once you do, or if you already have… ask them to go on camera and offer an endorsement of your services. This could be huge in your phone script, on your website and in all your marketing materials.

5 – Create Marketing Material That Says Dog Walking. 

It isn’t enough to have “pet sitting” on everything. You need to create fliers, post cards, rack cards (whatever you do) that specifically say dog walking and talk about the benefits pets receive from having them. Perhaps you are creating rack cards to leave in the waiting room at the veterinarian’s office? The top of them could say “dog walking” and three examples of clients you serve to help with their dog walking needs. Just because you might be a pet sitting company, doesn’t mean you can’t create marketing materials that specifically talk about dog walking.

6 – Discounted Rates That Are Enticing!

Discounts will work beautifully!  Now hear me out. There is something that happens psychologically when we hear a comparison of price. We have all heard it before, “Typically this is $100, but today only… you can get it for $33.00!”  Well gee, now $33 doesn’t sound that expensive, does it? If you can understand your pricing strategy enough, this can really work to your advantage. Although I see many pet businesses paint themselves into a corner with this because they publish their rates and they only talk about the cost on the phone, rather than the investment. Here is an example:

The cost would be $33.00 a walk.
The investment would be going to lunch with your bosses and landing that promotion because you were able to chum around with them! Or…. save time, gas, and stress from not having to rush home every day to walk or let out the dog.

If you embrace the fact that you are not only a dog walker but also a sales person…. yes, whether you like it or not, you are… then you can really go far with a pricing strategy utilizes discounts. If it is sone the right way 🙂

Wondering more about how to create your strategy? I have an entire class on this here

7 – Start A Dog Walking or Hiking Club or a Social Media Campaign

Make it cute! Create an event. Looking for 5 dogs who need daily dog walking. Is this your dog? With a bunch of examples of what happens when they are not exercised. Tell about all the dogs you do walk and why their parents need you to walk them. Your viewers will start to see themselves as your clients because they can relate to the problems you are solving.

Alternatively, you can start a club. Gather people up to walk their dogs every 1st Saturday of the month. Once they see how great it is, they will want you to walk their dog every day! Take it a step further and ask the pet store you have a relationship with if they would give you a discount on bulk toys or donate a small doggie bag that all your dog walking club members get at the end of the walk.

logo_dog_walking 4

 

8- Ask Your Existing Clients

What better way than to access your existing client base? Send them your blogs on daily dog walks and your discounted pricing. Ask them if they would like to sign up for once a week dog walks and up sell them from their typical pet sitting appointments with you. They already know and love your business, so why not use these hot leads you already have?

Daily dog walks can be a great service to maintain a pet sitting business cash flow. They are important for any business to have in order to maintain a steady business. There is so much that can be done to attract the daily dog walking customers. You can’t simply think that people will know that a pet sitter will do this or can do this.

Let me know how your results turn out!

 

Feel like this is all too much to do?

I get it. This is a lot of effort to build your business and who has time for all of that when you are busy doing all the pet sits and dog walks, right? I know exactly how it feels because I used to be just like you. In fact, after I sold my company I missed doing the marketing so much that I decided to do it for 12 pet sitting companies at a time for a six month period. It is called Better Marketing with Bella and I provide all my marketers with blogs, emails, statuses, graphics, and photos on the 1st of every month.