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Liz Illg Headshot

Episode 175: How Your Pet Business Systems Save Your Profit

I want you to think of all of your pet business systems. Now, think about a time where maybe you told your staff to do something and gave them all of the direction needed to do it but for some reason, they didn’t do what you wanted them to do. Do you know what caused the problem?

Today I brought on a very special guest, Liz Illg, to share the importance of systems and processes for your pet business.

Liz is the Owner of Puff & Fluff Grooming and Pet Sitting with five locations in Phoenix area. Not only has Liz turned her passion for animals into a thriving business, she is an expert when it comes to creating an environment of growth for your business as well. In fact, as an Operational Strategist, Liz specializes in working with small business owners and entrepreneurs. She can assist with everything from streamlining systems to creating manageable training and operational manuals. Liz received her Bachelor’s in Business from Arizona State University and her Master’s in Education from Northern Arizona University.

Liz Illg Headshot

Biggest Take Away You Don’t Want To Miss

If you’re ever going to grow your business, you need more than an Employee Handbook and Training manual. You need business systems and processes. You need a step by step how-to on how to complete each individual tasks that you do every day. It’s not as easy as telling your staff to do something. In order for it to be done correctly and the way you want it, you need to tell them exactly how you want it done.

You want to engage your employees and feed into them.

Show Highlights

  • How Liz was able to expand her business from 1 storefront to 5 [2:15]
  • Switching your mindset from blaming others to recognizing your own downfalls [7:20]
  • The difference between an Employee Handbook and Training manual and having processes and systems [9:33]
  • The strategy behind the processes [14:01]
  • Tone and Style of writing [23:30]
  • Why is the process never complete? [29:33]
  • What does it look like to work with Liz? [32:45]

Links

Let’s Connect!

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Want More Liz?

If you LOVED hearing from Liz Illg, you can hear more from her in the hour long training she did with our members last summer. She has already transformed a lot of their businesses when they hired her. It works! 😉 

 

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Streamline processes

How 5 Experts Streamline Their Social Media Process

My social media process is always evolving and it has come a long way.

I am constantly evaluating what is working, what isn’t, and where I can streamline my system or create processes. This is necessary for any business owner who is on social media.

Depending on the talent you have working for you, the depth of the process, and the ever-changing algorithms, things that worked last year probably won’t work this year.

I’m sharing how my process has evolved, along with how some other leading social media ladies streamline their processes. You are going to see many different ways to do this, proving there’s no one right way.

It’s important to figure out what works best for you!

 

Streamline processes

 

How Streamlining My Social Media Has Evolved

In the early days, I was publishing two blogs a week. I simply started answering all of your questions and followed the Big 5 Formula for the most important keywords that I wanted to rank for.

 

In the Beginning

I’d meet with my local virtual assistant at the time and tell her the topics I wanted to write along with a verbal outline that she typed out. I would talk about the points with her and then she’d massage them out.

To complete it, she’d follow my instructions on SEO — which was basically to get the Yoast plugin all green, add pictures, and schedule it to post.

As things evolved, I backed off to one blog a week, then two a month.

We answered so many questions and published about 300 blog posts together but I felt like I needed to take the foot off the gas. I felt like we were reactively producing content instead of strategically.

During this time, my friend Mike Alton published this awesome article, “How To Create 26 Pieces of Content From a Facebook Live”. I instantly created a spreadsheet because I wanted to do all the things but quickly realized that it would be tough to delegate.

Instead, I selected some of the things and focused on those.

 

What Our Social Media Process Looks Like

We created a streamlined process where every blog had a list of things that needed to be complete like:

  • Featured image
  • All images having proper alt tags
  • Yoast being all green
  • Checking how to show up on social media
  • Adding links back to the rest of the website
  • Breaking up paragraphs
  • Creating the graphics
  • And lots of other little things

We also created a process for our Facebook Lives that included things like:

  • Get captions from Rev.com
  • Create the title and description that will show up on Google
  • Trim the beginning of the video if needed
  • Boost post after 24-48 hours to certain audiences

It all came down to getting a specific process written out that anyone could follow.

 

Streamline social media

 

3 Tools That Kelly Noble Mirabella Can’t Live Without to Streamline Her Social Media

There are many ways to streamline processes, so let’s take a look at what Kelly Noble Mirabella, the official trainer for Many Chat, uses as her top three tools to help streamline her social media efforts.

Here’s what Kelly had to say…

As someone who has spent 12 years of her life in social media marketing, I have seen the importance of having a good foundation in processes.

The right processes can save you time, help you be more consistent, and provide better content and services for your followers, prospects, and clients.

I have a lot of tools that I use to help me stay on top of the various activities I am always participating in, but when it comes to social media processes there are 3 main tools I can’t live without:

  1. Google calendar
  2. Trello
  3. AgoraPulse

Let’s explore these a little more!

 

1. Google Calendar

As a busy entrepreneur and mother of two young children, I live by the calendar.

If it is not on my calendar it simply does not happen.

In terms of social media processes, I use my Google calendar to schedule out blocks of time where I work on content development and research. This ensures, much like my time at the gym, that I make time to do the task at hand.

I even take it a step further and have calendars and shared calendars for all the pieces of my life. 

 

2. Trello

I create a LOT of content.

From the social media posts that I create for clients, to the YouTube videos, blogs, and social posts I create for myself.

I am ALWAYS creating.

Trello is the perfect place for me to stay organized in my content and ideas. Generally speaking, I use Trello for three main reasons:

  1. Streamline: I am able to layout ideas and organize those ideas into various content blocks and categories and visually see everything that I have bouncing around in my head. I use Trello for storyboarding for every new client strategy, large scale project launches like courses and new podcast concepts, as well as capturing all my content ideas for future podcast episodes, videos and the like. As a visual person, this process is super important.
  2. To-Do: I use my Trello board as a todo list for content creation. I will take a content piece from idea to in process to completed and in many chases to posted in my Trello board.
  3. Collaboration: Trello can be integrated with “Power-Ups” which allow you to add integrations like Asana, Google Calendar, Appear.in, Evernote, and so many more to help you collaborate with clients, teams, or other businesses.

I use Trello to collaborate with Bella about a podcast idea we have been considering. It is a great way to have everyone stay organized and on the same page.

 

3. AgoraPulse

AgoraPulse is my secret weapon in tackling my social media and coming off as a total rockstar. In fact, if I could only choose one tool out of the three mentioned, AgoraPulse would be the one I keep.

Most people know of AgoraPulse as a social media content scheduling tool, but it is SO much more.

Under the obvious uses of AgoraPulse lies even greater tools to help you stay organized and running like a well-oiled machine.

While social media scheduling helps me effectively batch and manage my social media content, and the brand monitoring lets me stay up on when people are talking about me online, and the reports keep me on track, it is the inbox zero that I love the most. 

Inbox zero is basically an inbox for each of your social channels that includes a section for your Private messages that are coming in, as well as mentions and comments you can respond to.

All in one handy place.

I am able to jump in, answer questions, give great customer service and impress the pants off of people in WAY less time than I was able to before I discovered the wonders of AgoraPulse.

As a YouTube creator, this has been an invaluable tool as YouTube does not make it easy to track comments and replies to my videos. The other day I was able to go in and knock out 15 comments in 5 minutes thanks to AgoraPulse. 

The important thing is when you are trying to manage your business, your clients, and social media you need good processes. Otherwise, you are like a clown juggling too many balls…One is bound to fall. 

 

Streamline processes

 

Here is How Jen Cole From Depict Media Streamlines Their Clients Social Media

Jen Cole is the co-owner of Depict Media, a company that helps businesses with their social media management.

Jen thought the most important programs are:

  1. Google Drive
  2. Canva
  3. AgoraPulse

Here’s what Jen had to say about these…

 

1. Google Drive

After meeting with the client and understanding their who, what, when, where, and why, we are then able to develop a content plan, which we usually do via shared Google Drive.

This way, the client has immediate access to everything that is being planned for them, and they can include any edits/comments that they have in the process. 

(Side note, this is how we deliver Better Marketing with Bella, too!) 

 

2. Canva

When it comes to event imagery, we appreciate the ease and consistency of Canva.

This tool is amazing because it allows us to nail down and keep a recognizable, branded aesthetic for the entire strategy. We’re specifically enjoying the new animated files that Canva has available. They add that little bit of eye-catching personality and let’s face it, video content is very hot! 

After batch-creating images/creative files for our clients, we then work on captioning each piece.

These captions are kept on a shared Google Doc, where clients can see the image/file that we are planning to use with the corresponding caption. This allows them to give feedback/approve content before we put it into our scheduling tool, AgoraPulse.

 

3. AgoraPulse

AgoraPulse is wonderful for scheduling content because you can create hashtag lists to attach to Instagram posts, you can edit posts before they go out, you get a clear preview of what the post will look like once it’s posted on your social channels, and it’s quite frankly user-friendly. 

We create/schedule posts a week at a time for our clients. 

After we put everything into Agorapulse to be scheduled, we also time block daily monitoring times to stay on top of questions, comments, and messages that are left on each social media channel.

We are able to monitor and respond to all of these things from within the AgoraPulse tool, which really helps simplify the entire process. 

Having a solid system in place truly helps to make it all happen the right way! 

 

Streamline with Agorapulse

 

How A Processes Expert Streamlines Her Social Media Efforts

Liz Illg is a system and process expert who has helped a dozen pet sitters get their business on paper just this summer alone.

She is a ninja when it comes to this stuff and here is what Liz had to say about the best way to streamline social media processes…

In today’s digital world, having a social media presence is not something you should do…it’s something every business needs.

Of course, with so many platforms to choose from, it can be quite overwhelming!

The key is knowing how to streamline your social media efforts so that you can focus on the bigger picture items for your business. Building out a process for creating content of your own will have a huge impact on your overall business.

Below are some helpful tips and tricks to get started:

  1. Create a content calendar
  2. Implement themes
  3. Use scheduling applications

And make sure to have fun with it!

 

1. Create a Content Calendar

I know what you’re thinking — who has the time to create a content calendar when I’m just trying to keep track of what day it is!?

However, creating a content calendar doesn’t have to be difficult; while it will take some time initially, it’ll totally be worth it!

The key is to decide how you’ll actually create the ‘calendar.’

I suggest using something as simple as a ‘Sheets’ document in Google Drive.

Then, figure out where you plan to post your content:

  • Will this content be posted on a blog?
  • Across various social media platforms like Twitter and Facebook?
  • Will you be posting photos on Instagram?

Knowing this in advance will save tons of time and effort!

Next, it’s time to actually FILL that calendar!

This is where the next tip comes in…

 

2. Implement Themes

Having themed content will help you to not only stay on track, but it’ll further engage your audience as well.

For example, if you own a pet business and it’s National Pet Safety Month, then create blog topics and posts relating to that. Of course, there are tons of other topics to post about.

You can share an industry statistic that your audience would be interested in learning about. Or post about what inspired you to start your business!

Highlight members of your team, promote an upcoming new product or service, and share photos of your workspace! People are often curious about how people set up their workspaces.

You can also post important tidbits from your company’s mission statement and core values. 

 

3. Use Scheduling Applications 

One of the easiest ways to streamline your social media efforts is to implement scheduling applications to help you out!

Worried you’re going to forget to post every day or simply don’t have the time to do so?

There’s an app for that!

From Hootsuite and Loomly to Buffer, TweetDeck, and more — you can input content ahead of time and schedule specific times and dates you’d like to post!

Scheduling applications are perfect for those who have ideas but keep forgetting to post until it’s so late in the day there’s no point. 

And remember…

Consistency is KEY!

If you’re going to use various social media platforms for your business, you must be consistent about it! From your brand messaging and profile photos to the number of times you post, etc.

There are plenty of factors to consider. 

 

Streamline scheduling

 

How a Top-Notch Graphics Designer and Software Founder Streamlines Her Process With Templates and Batches

Meet Annette.

She is the founder of Easil, one of the most incredible design tools out there that almost anyone can do. She is able to produce so much high-quality content that I needed to get the ways that she streamlines.

Here’s what she had to say…

Do you want to say goodbye to the stress of coming up with visual content weekly or daily? Creating effective, creative graphics isn’t just limited to professional graphic designers!

By implementing the following 3 tips into your content planning, you’ll save hours every week:

  1. Use templates
  2. Reuse and repurpose
  3. Batch your visual content creation

Let’s explore these in a little more detail!

 

1. Use Templates

Get a headstart on creating graphics by using a professionally designed template from a DIY Design Tool.

Using a template that has the foundations in place, and then customizing using your own fonts, colors and images can cut your creative time by half — or more!

As an extra benefit, if you’re design-challenged, your designs will also look more professional than if you started from scratch!

Hot tip: Browse through the template library each month and jot down templates that you like. This way you will have a starting point for the next month when you batch create!

 

2. Reuse and Repurpose

Maximize your reach by creating and scheduling different versions and sizes of your graphics.

Ensure your primary social network or content requirement is covered first, and then resize your graphics to use on other social media sites.

Keep in mind that square graphics can be used on Instagram, Facebook, and Twitter. A portrait version can be used for Pinterest, as well as stories on both Instagram and Facebook.

Pinterest loves fresh content, so while you’re in design mode and creating a Pin for your blog — make more than 1 version!

Change up the colors, fonts, and imagery so you have several versions on hand, and then schedule with a tool like Tailwind to plan out the variations to post over time.

Hot tip: With Easil, you can save your designs as Templates to easily reuse over time, or to share with your teammates.

 

3. Batch Your Visual Content Creation

Most importantly, do both of the above steps in batches!

Preferably monthly.

Put aside some time to learn the ins and outs of your design tool, and take advantage of features that can quickly lift your graphics from basic to scroll-stopping!

On your scheduled visual content creation day, aim to create all the memes, social posts, testimonials, quotes and promotions in one hit. Select suitable templates to apply to your content themes, modify the templates, and apply elements of your brand to them, where applicable.

Hot tip: Store your brand colors, fonts and assets in your DIY Design Tool so you can easily access them. Easil provides Brand Kit functionality that also allows you to share these assets, plus images, with teammates!

Once you have your graphics and content planned ahead for the month, you’ll find that fitting in the odd ad-hoc ‘of the moment’ post will actually be enjoyable!

 

 

Conclusion

Processes look different for everyone.

So, hopefully, you have seen that there are many ways to approach social media, but the most important thing IS TO HAVE A SYSTEM.

If you don’t, it just becomes an afterthought and it will not have consistency, good messaging, and visual appeal. It takes strategy and planning.

The good news is that you can batch this so you don’t have to deal with it every day. The only thing you really need to do is engage when people who engage with your posts.

Simple enough, right?

 

Have The Strategy and Planning Taken Care Of For You!

Another stellar option is to hire someone you trust to produce all of this for you. But it’s important that you look for someone who:

  • Uniquely understands your business and this industry
  • Understands how fast social media is changing and what is coming with the changes and when
  • Knows which types of content perform the best on social media at this current time so your business can benefit
  • Knows how to create engaging captions and content and when to post it

This might sound like a tall order and just trying to find the right person and not get burnt can take a long time. You are not a social media expert. You might not have the creativity or brainpower to think of, build, and execute all of this and I totally get it.

That’s why Better Marketing with Bella has taken care of all of this and the doors are closing soon. They won’t open again for another 6 months.

Here is what you could get every single month from January through June 2020:

  • Graphics
  • Emails
  • Vertical videos
  • Square videos
  • Cover videos
  • Gifs
  • IG stories
  • FB Stories
  • Captions
  • Learning Center

You also receive 4 group zoom coaching sessions and one 1:1 coaching call with Bella ($495 value)

Better Marketing with Bella

Episode 57: Lead Through Strengths With Lisa Cummings

Description

On this episode, Bella spends time with Lisa Cummings, Founder of Lead Through Strengths.  Lisa talks about how it is her life’s mission to help people get over their obsession of fixing weaknesses instead of focusing on their strengths, the things that make them happy, give them energy and make them successful.

pet sitter marketing

Lisa Cummings

“Notice what works to get more of what works!” – Lisa Cummings

Pay attention to what is working. Make sure in your customer surveys you aren’t just asking what needs improvement. Ask customers what they loved most about the various parts of the service. You may find that some simple little thing you do, like giving out a little “report card” at the end of a stay, may be the thing that keeps them coming back and gets them referring you. After all, it is easier to replicate what is working for you than to try to figure out the 50 or 60 potential solutions to something one client says they don’t like.

To zero in on your strengths Lisa recommends the book Strengthsfinder 2.0 which gives you a code to take an online strengths survey. It gets away from skills and knowledge and helps you find your natural talents, the way you think, feel and act that feel good to you. It gives a filter for helping figure out the best way for you to approach issues. The book explains the definition of the 34 potential talent themes revealed by the survey.

Another way to zero in on strengths is to look for what brings you ease, energy and enjoyment. If a particular activity causes you to lose track of time, stop and exam just what about it really kept you engaged.

On her website, Lisa  has a list of things you may want “more of” in your daily life. It can give you clues as to what activities you are more attracted to.

Two books that Lisa recommends are First Break All the Rules by Gallup Press and Now Discover Your Strengths by Marcus Buckingham. She says that if you read them from the standpoint of managing people and then combine that with a strengthsfinder of those people you manage it is most helpful in managing people.

When you have a business challenge imagine putting it through a funnel.  You drop it in at the top and you filter it through all the top talents and strengths in your business.  Try thinking how to solve it using each of those strengths.  Lisa says is causes your brain to think in ways it normally doesn’t and can lead to some creative solutions.

One first step you can take is to decide what you want your company to remembered for and what you want to be remembered for. Come up with a list of words and phrases around that which will serve as an outline of what is most important to you.  Another is to list out the values that are important to you. Lisa has a list of values on her website you can use as a reference.

Lisa also recommends finding out similar information from your customers.  Casually ask customers what word or words come to mind when they think of you or your business.

Finally, she suggests you make a list of at least 100 responses to “I am good at _________!”. It helps you not only affirm how much you are good at but you can group them into trends and see if you are truly applying them in your business.

About Lisa

Lisa Cummings has delivered training & speaking events to over 9,000 participants in 14 countries. You can see her featured in places like Harvard Business Publishing, Training Magazine, and Forbes. She’s the CEO of a company called Lead Through Strengths. When she’s not out spotting strengths with teams, you’ll find her rescuing stray dogs or playing drums.

Links mentioned in this episode

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Episode 53: Everything You Need To Know About Vetting With Justin Recla

On this episode Bella speaks with Justin Recla, Operations Officer for The Clear Business Directory Due Diligence and Vetting Solutions.

pet sitting business

Justin Recla

They discuss:

  • The importance of vetting your potential business partners, employees, and service providers
  • How best to go about vetting
  • How Justin and Tonya’s background in Counterintelligence translated over to the business world.
  • Does having a due diligence process tells others that you do not trust them?
  • How business owners can use their vetting process when marketing themselves.

Justin and Tonya Dawn Recla are Army veterans and former government agents who bring over 20 years of combined counterintelligence experience to the business world. They established The Clear Business DirectoryTM and have forever changed the way business gets done. For the first time, consumers and business owners alike can make sure potential partners, investors, and service providers are who they say they are and can do what they say they can do.

You can find out more at ClearBusinessDirectory.com.

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Episode 51: Selling Your Business With David Barnett

On this episode Bella speaks with David Barnett, an Author, Speaker, Educator, Seminar Host, Consultant,  and Business Buy/Sell Process Coach.

pet sitting small business

David Barnett

They discuss things you need to keep in mind when considering selling your business.  These include:

  • Biggest mistake pet business owners make when running their business
  • Understanding that there are several reasons people sell businesses. Most of the time it is not for retirement.
  • Learning that keeping your business in the best shape to sell (i.e. have strong processes in place) will actually benefit you even if you aren’t yet selling it.
  • When you will and when you won’t benefit by using a broker.
  • A high level overview of the selling process.

David Barnett has been working to help the owners of Small and Medium Sized businesses for almost 20 years. As a former business broker and financing broker, Barnett has helped people buy, sell, plan, manage and finance businesses. 

Since 2014, Barnett has authored 6 small business books, 3 of which have become Amazon best-sellers.

You can reach David in the following ways:

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Episode 47: Customer Experience With Joey Coleman

On this episode Bella catches up with Joey Coleman, Chief Experience Composer, Design Symphony.  They talk about things you can do as a business owner to create a meaningful customer experience. Ideas include:

  • Sending personalized gifts to your customers seemingly at random
  • Sending handwritten notes thanking them for trusting you with their fur baby
  • Keeping track of simple things like the pet’s birthday and sending acknowledgements
  • Doing a monthly quick check of the pet (for any issues)

    Pet Sitting Customer Experience

    Joey Coleman

  • Giving the pet a bath unexpectedly
  • Sending quick personalized videos of the you and the pet to the client.

For over a decade, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects.

His First 100 Days methodology helps fuel successful customer experience endeavors at companies and organizations around the world.

As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention- grabbing customer experiences.

He works with companies ranging from small VC-funded start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between.

Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, honed his communications and messaging skills at the White House, and did things for the U.S. Secret Service and the CIA that he can’t talk about publicly.

His design and artwork has been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (48 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys watching magnificent sunsets from his mountain-top home in Colorado with his wife and two young sons.

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Bella in your business pet sitting podcast

Episode 41: Communication Problems In Pet Sitting Companies With Adam Smith

On this episode Bella speaks with Adam Smith from Precise Petcare. They discuss communication problems pet sitting business owners often have with both the pet sitters who work for them and with customers.  They discuss how the software offered by Precise Petcare addresses many of these challenges.

Communication Problems In Pet Sitting Companies

Adam & Lynn Smith

Precise Petcare is an online management system that could quickly become the center of your business. The online scheduling, billing and client/staff management are all in one place. With their system you’ll have fluid communication between you, your staff and your clients. Much loved features include Pet Care Journals, the Live Sitter Map and GPS sitter check-ins. Precise Petcare was co-created by a pet sitting business owner and a web developer to combine a perfect blend of knowledge and talents specifically for this industry. Husband and wife team, Adam and Lynn Smith understand first-hand what your needs are as a pet sitting business owner and have built each aspect of the software and continuously update and improve the system – without having to rely on outside talents to delay the process!

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Bella in your business pet sitting podcast

Episode 37: Leadership, Strategic Planning, & Vision With Tarran Deane

On this episode, Bella discusses leadership with Tarran Deane, author of the new book,  “The Alphabet Principle: Your A – Z Guide to Being a Compelling Leader”.

business coaching

Tarran Deane

Tarran Deane is Australia’s Corporate Cinderella a Leadership Development Company. Tarran works with executives, entrepreneurs, experts and emerging leaders to increase their personal effectiveness, capability, communication and commercial savviness. Bringing a maverick edge, and entrepreneurial trends to established businesses and organizations, Tarran boldly challenges, honors and equips people to shift the performance of their organization’s people, practice, and profit.  Tarran intentionally cuts through the whispered frustrations of workplaces today, equipping you to lead strategically and tactically in the fast pace of real life @ work, so you and your team can get the job done and love the company you’re in. A sought-after international keynote speaker, Tarran’s warmth, humor and 43,000 hours in leadership have helped more than 26,000 audience members to hit the shift key and lead like they mean it with boldness and humility.

alphabet principleBella and Tarran discuss:

  • How as a woman to be taken seriously in the corporate world
  • Dealing with problem generators in the workplace
  • Why vision and strategic planning matter.
  • Her “Signature 7 Leadership Framework” for planning out your work week. (Infographic can be gotten at https://www.tarrandeane.com/signature7leadershipinfographic/)

You can find out more about Tarran on her website at http://tarrandeane.com.
Connect with her on facebook
Get her book here

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Episode 34: “Click Here To Agree” Contracts, Sharing Client Photos, And Privacy Policies On Your Website.

On this episode Bella speaks with Sara F. Hawkins, an attorney who specializes in working with startups, entrepreneurs, marketing and advertising agencies, as well as major corporations where she regularly counsels clients on all aspects of federal and state marketing, advertising, sweepstakes and contests; international promotions; social media and internet law; copyright, trademark, and digital rights; as well as general business matters.

small business social media

Sara F. Hawkins

With a background in consumer product marketing compliance, Sara has worked with clients to create policies and procedures for engagement with agencies, celebrities, and influencers. Sara frequently speaks on legal topics related to influencer marketing; sweepstakes and contest promotions; as well as a host of digital, native, and mobile advertising and marketing topics. Since 1998, Sara has maintained her own firm in Phoenix, Arizona.

Bella and Sara discuss:

  • Where business owners can get photos from
  • Photo licenses and what they are
  • Who regulates photos and copyrights
  • How business owners can get clients to agree to share photos
  • Privacy policies
  • “Click to agree” agreements.

Here is the resource for my Deposit Photo deal 🙂
Sara can be reached at her website or Facebook

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Could your business be like a bad “I Love Lucy” episode? | Systems and Processes In Your Business

Beautiful picture, huh?

That was where I was “snowed in” for three days back in 2011.

Heber, AZ 1/1/11

I left Phoenix on Wednesday morning to go for a quick ride up to Heber, AZ with some friends and family. They were going to stay till Friday, and I was going to come home on Thursday.

Well, mother nature had other plans and I was stuck there for three days later than I had planned. 

This incident got me thinking about you all… can your business survive if you were removed?

Can it survive and go on as “normal” if you were taken out of the mix for a couple of days during a holiday without a hitch? Or God-forbid there was an emergency?

My pet sitting company did, and it only survived because I had systems and processes in place. I was able to enjoy a worry free “impromptu” vacation while my staff was on the ground during New Years weekend.

(Side note – reading this back in 2018 and realizing this was only a test for what happened in 2014 is almost comical)

 

Playing in the snow

 

 

Systems and processes are so important in every business.

 

Think about the conveyor belts. You can throw things onto it (system) and the belt keeps moving (process) and the people that are adding things to the product (replicating the system over and over again) keep doing their job.

Without systems and processes – it could be the demise of your business. When bad things happen, or you need to step out, many of your clients aren’t going to care what is going on with you and they are going to expect that the professional company their hired and paid, has processes in place to keep it running smoothly.

They hired a professional company for peace of mind and it is every business owner’s responsibility to follow through on that.

 

Can your business keep running?

What about if one of your staff went MIA? (that has happened to me before.)

What about if YOU went MIA? Is there always someone who knows that you are “alive” or would there be days that go by and no one would notice?

Admittedly, nothing can ever be perfect….but we can all strive for excellence, right?

In my case, the State of Arizona closed the roads going home, and I had 20 clients out of town. That would have been a lot of damage control to be doing without a solid back up plan. I was very thankful for my trusted staff, who were already scheduled for 100% of the visits.

I just sat back drove some ATV’s, sat by the fire, cooked, enjoyed friends and family, and learned what “cabin fever” was.

I was able to check messages, make calls, maybe work about a total of 30 minutes a day and managed to book lots of business each day for the weeks ahead. No one even knew I was gone unless I told them. This worked on 30 minutes a day because the already established systems were efficient and didn’t require a lot of extra work or steps.

 

If you were removed from your business… would it still run?

 

Or would it look like a funny I Love Lucy episode? (*The belt going faster is like the HOLIDAY RUSH!) Let me know your thoughts by leaving a comment below!

 

Could your business be like a bad "I Love Lucy" episode? | Systems and Processes In Your Business

Beautiful picture, huh?

That was where I was “snowed in” for the past three days.

Heber, AZ 1/1/11

I left Phoenix on Wed morning to go for a quick ride up to Heber with some friends and family. They were going to stay till Friday, and I was going to come home on Thursday.

Well mother nature had other plans.

It got me thinking about you all… can your business survive if you were removed? Can it survive and go on as “normal” if you were taken out of the mix for a couple of days during a holiday without a hitch?

My company did, and it only survived because I had systems and processes in place. I was able to enjoy a worry free “impromptu” vacation while my staff was on the ground during New Years weekend.

Playing in the snow

Systems and processes are so important in every business. Think about the conveyor belts. You can throw things onto it and the belt keeps moving (process) and the people that are adding things to the product (replicating the system over and over again) keep doing their job.

Without systems and processes – it could be the demise of your business. I hate to break it to you, but many of your customers or clients will not care what family emergency you had or if something happened to you. They hired a professional company for peace of mind and it is every business owner’s responsibility to follow through on that.

What about if one of your staff went MIA? (that has happened to me)

What about if YOU went MIA? Is there always someone who knows that you are “alive” or would there be days that go by and no one would notice?

Admittedly, nothing can ever be perfect….but we can all strive for excellence, right?

But when the State closed the roads going home, and I had 20 clients out of town, that is a lot of damage control to be doing without a solid back up plan. I was very thankful for my trusted staff, who by the way, were already scheduled for 100% of the visits. I just sat back drove some ATV’s, sat by the fire, cooked, enjoyed friends and family, and learned what “cabin fever” was.

I was able to check messages, make calls, maybe work about a total of 30 minutes a day and managed to book lots of business each day for the weeks ahead. No one even knew I was gone unless I told them.

SO…..If you were removed from your business… would it still run? Or would it look like a funny I Love Lucy episode? (*The belt going faster is like the HOLIDAY RUSH!) Let me know your thoughts by leaving a comment below!