ULTIMATE GUIDE:
Teach Your Staff How to have Kick Butt Consultations
Go from overwhelmed and uncertain to confident and consistently booked pet business owner – without the stress or confusion.
DOWNLOAD now $79!
You’re Not Alone If Consultations Feel Chaotic or Overwhelming…
You pour your heart into your pet sitting business, but maybe consultations feel like one more thing on an endless to-do list.
Perhaps you’re doing them all yourself, taking time away from growing the business,
OR you’re FEARFUL because you have trust issues,
OR are AFRAID of what could happen if staff isn’t properly trained.
The Cost of Chaos is Stealing Your Time, Energy, and Growth:
Maybe consultations feel inefficient, confusing, and overwhelming. You’re worried about your staff turning the client off, if they aren’t confident sounding.
Every consultation feels different, lacking a clear path. This struggle isn’t just frustrating; it’s impacting your profit and growth potential. When consultations end up all over the house and take more time than needed, the ball can get dropped.
There’s a Better Way.
What if consultations were a smooth, predictable process? What if your staff could handle them confidently, allowing you to focus on scaling your business?
THIS GUIDE FIXES THAT.
This class gives you the structure, the training tools, and the confidence to turn your consultations from
a source of stress into a powerful opportunity to build trust and gain LOYAL CLIENTS.
Here’s What We’ll Cover (And How It Transforms Your Business):
Master the 4 Essential Steps:
Learn the step-by-step procedure that takes consultations from chaos to control.
You’ll know exactly how to start with calling the client, greeting them professionally, sitting down to get essential information, and conducting the tour while taking notes and handling objections.
Train Your Staff for Success:
This class provides the outline and content you need to put into your employee manual. Train your staff to be even better than you at consultations, freeing up your time and ensuring consistency.
Your staff will appreciate being put in a position to succeed.
Build Unshakeable Trust:
Discover how to structure the consultation to instill copious amounts of trust from the moment you arrive.
Learn how to manage the meeting, ask the right questions, and appear professional and capable.
Handle Any Objection with Ease:
Get ready to confidently address common client questions about adding days, policies (cancellation, discount, friends visiting, off-leash walks), timing, and vet recommendations.
Train your staff on how to handle these situations or refer clients back to the office or policies.
Ensure Flawless Follow-Through:
Learn the importance of updating notes within 24 hours and sending a follow-up email to make the client feel like the office knows exactly what is going on.
This consistency builds huge trust levels.
This Is What Happens When You STOP Winging It
BEFORE This Class:
- Consultations feel chaotic and overwhelming, with no clear structure
- You’re stuck doing every consultation yourself just to get it right
- You constantly worry whether staff will say the right thing
- Trust takes too long to build with new clients
- Clients get a different experience depending on which staff member they speak to
- Objections feel uncomfortable to navigate and often lead to lost clients
AFTER This Class:
Consultations follow a smooth, repeatable process that anyone can lead
Your trained staff confidently handles consultations without your involvement
Staff knows exactly what to say and how to say it — no second-guessing
Clients feel trust from the very first interaction
Every team member delivers a consistent, branded experience
Objections are handled with ease and confidence, turning maybes into yeses
THIS CLASS IS FOR YOU IF:
- You are a pet sitting business owner feeling overwhelmed or fearful about consultations.
- You are currently doing all the consultations yourself and it’s taking time away from scaling your business.
- You need a clear, proven system to train your staff to conduct consultations effectively.
- You want to build greater trust with new clients right from the start.
- You want your business to represent itself professionally and provide consistent service, no matter which staff member conducts the consultation.
SIGN UP & YOU’LL RECEIVE:
- The Complete Kick Butt Consultation Manual Outline: Your step-by-step guide to a successful consultation process.
- Guidance on Key Documents: Learn how to use the brag book and the one-sheet effectively during the meeting.
- Example Phone Script: Know exactly what to say when calling the client.
- Email Templates: Get templates for the consultation confirmation and the essential follow-up email.
- Strategy for Handling Objections: Prepare yourself and your staff for common client questions and concerns.
- Detailed Steps for Walkers/Sitters: Ensure your staff knows exactly what to do before, during, and after the visit.
FREQUENTLY ASKED QUESTIONS:
What if I don't have time to implement this?
This procedure is designed to make consultations more efficient, saving you time in the long run.
Training staff also frees up your own time.
My staff isn't salesy. Can they still do this?
YAbsolutely! The goal is to train your staff to be even better than you. This manual outlines a clear process that empowers them with the knowledge they need to represent your business professionally. It’s not about being salesy; it’s about being professional and capable.
Does this cover handling awkward questions or objections?
Yes! The class includes specific guidance on handling common client objections, providing recommended responses or strategies for your staff.
What if the client asks about policies like cancellations or discounts?
The manual provides guidance on handling these specific questions, generally directing staff to refer the client back to the office or your policies.