storytelling

Episode 124: Connecting With Clientele Through Storytelling With Gael Gilliland

Gael Gilliland is the founder of The Legacy Recorder, and is passionate about helping every person record their life story for future generations to cherish. She is also a freelance writer and millennial mother of three future creatives, who in the present day give her daily inspiration and a few grey hairs. Learn more about Gail at her website, https://www.thelegacyrecorder.com

 

storytelling

Biggest Takeaway You Don’t Want To Miss

  • Storytelling isn’t just reserved for extroverts or those with a sales background. In our lives, we all are storytellers in one way or another. Incorporate this in your business and you will start to see stronger connections with your clients and your staff.

 

Show Highlights

  • Who is Gael Gilliland? [1:45]
  • Why is storytelling so important? [2:15]
  • Who should be telling stories? [5:30]
  • Is there a template we can follow for storytelling? [6:30]
  • What does storytelling look like? [8:00]
  • Is there an example of storytelling that you use in your own business? [11:00]

 

storytelling

Special Offer

Create a memorable holiday moment with someone you love (like mom or grandma) by helping them tell their stories. This free mini-course walks you through the basics to get you started: https://gael-gilliland.mykajabi.com/p/Work-with-someone-you-love

 

Links

 

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hiring

Episode 123: Solving The Hiring Problem In Your Pet Business

Abbie Hawkins is the Senior Channel Account Manager for JazzHR, the best hiring software in the pet industry. Listen in to see how over 60 pet sitting companies are turning their “I don’t have anyone to hire” problem into “I have too many qualified applicants to sift through” This is a great episode you will want to hear!

 

hiring

 

Biggest Takeaway You Don’t Want To Miss

  • The two problems you will always be solving in your pet sitting or dog walking company is getting more clients and getting more staff. By having a consistent, on-going hiring funnel, we can solve the problem of staffing once and for all. By always having an abundance of staff that are able to step in at any moment’s notice, you are preventing yourself from being held hostage in your business. Hiring isn’t a means to an end – it is an on-going process!

 

Show Highlights

  • How do we change the mindset from hiring one person to having an actual hiring funnel? [5:00]
  • What happens if you don’t have the right amount of staff? [6:45]
  • How does JazzHR solve the hiring problem on a global scale? [8:00]
  • What are some tips to having a strong hiring ad? [11:00]
  • Can you describe what a knockout question is? [14:00]
  • What are some sample hiring flows you’ve seen in other businesses? [18:00]
  • How do I proceed when I have resignations and new positions to fill? [18:45]
  • Any suggestions to bring in more applicants? [23:00]

 

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disaster preparedness

Episode 122: Disaster Preparedness In Your Pet Sitting Company

Nicole Brown Packin is the CEO of Miami Pet Concierge based out of Miami, Florida. Since MPC’s opening in 2007, Nicole has continued to grow and learn as much as she can about animal welfare. She earned her Small Animal Massage Practitioner (SAMP) Certificate in Maintenance, Performance, and Rehabilitation Massage from Northwest School of Animal Massage. Nicole specializes in Myofascial Release Therapy (MFRT), Trigger Point Therapy (TPT) and Stress Point Therapy (SPT). Nicole is the only SAMP in South Florida with these unique set of massage credentials.

 

disaster preparedness

 

Biggest Takeaway You Don’t Want To Miss

  • Be a leader in your community. Get a notice OUT of what you expect from your clients and what they can expect from you. Update them every single day. Do not be a superhero. Let your staff know that you are leading by example and guide them. Be sure to stock up with all the necessary supplies and make a resource list for places of refuge. Your staff are going to want to be heroes, and you want to make sure that you appreciate their offer, but their family and pets come first.

 

Show Highlights

  • What are the first steps you need to take during a natural disaster to protect your clients, staff, and community? [3:00]
  • What’s an example of a sample letter to send to your clients during a natural disaster? [5:00]
  • How else can we “take it up a notch” to help destress our clients? [6:45]
  • Can you describe some of the things we need to prepare for in the event of a disaster? [10:00]
  • Summarize the key takeaways of what we should know about disaster preparedness? [17:00]

 

DISASTER PREPAREDNESS

 

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storytelling

Episode 121: Adventure, Experience and Storytelling With Mia Voss

Mia is an experience junkie and wants to take you along with her. She has been building an online audience for years, enticing them with engaging interviews on every topic imaginable. Mia has been the producer, host and guest on more than 300 online show episodes and has interviewed more than 500 guests. Mia combines a business model of adventure, experience and storytelling. With each city, she brings out the best in each experience, shows her audience who they need to know, where they need to be and what brands are for them.

 

storytelling

 

Biggest Takeaway You Don’t Want To Miss

  • Consistency is what you define it as. So often as business owners we have fantastic ideas, but for one reason or another, we just stop implementing them. Or we get busy with other things and forget. Consistency builds your business as well as your brand and helps your clients trust you. If you commit to going live once a week, stick with it! Results will follow as long as you keep persevering.

 

Show Highlights

  • Who Is Mia Voss? [2:00]
  • In what ways did you use storytelling on your recent trip to Italy? [4:00]
  • How did you overcome self-doubt to go after what you want? [5:30]
  • What does consistency do for you in your business and your brand? [7:00]
  • Tell us about how cars play a role in your business and how that intertwines with overcoming self-doubt? [11:00]
  • How often have you been told “no” in your life and what does it make you feel? [16:00]
  • Final Thoughts? [18:00]

 

storytelling

 

Links

 

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relationship marketing

Episode 120: Relationship Marketing & Buyer Personas With Jessika Phillips

Jessika Phillips helps people master Relationship Marketing, Speaker,  as a relationship marketing evangelist she is often sought after for her approach to marketing. She’s the passionate Founder of NOW Marketing Group and host of the largest social media marketing conference in Ohio, Social Media Week Lima as well as the host of a weekly live video show called Magnet Marketers.

 

relationship marketing

Biggest Takeaway You Don’t Want To Miss

  • When it comes to marketing, the first step is to think about how you are capturing attention. How are you standing out? Attention is the game when it comes to marketing. Usually somebody will take notice of you because you’re helping them in some way. Articulate your message in a way that’s clear and concise. Create micro-moments that will build the relationship. Make them feel excited to do business with you by creating a unique and enjoyable experience.relationship marketing

Show Highlights

  • Who Is Jessika Phillips? [2:00]
  • How do I get started with relationship marketing? [6:00]
  • How do we tie in relationship marketing with buyer personas? [14:00]
  • What does a relationship marketing plan look like and how do I know if it’s working? [18:30]
  • What should we be doing on social media to start implementing relationship marketing? [24:45]
  • Describe your FREE social media toolkit? [26:00]

Special Offer

 

Links

 

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Episode 119: Creating Authentic Video For Your Pet Business With Chris Bryant

With new pet sitting and dog walking companies popping up every day (not to mention Rover & Wag), setting ourselves apart is becoming increasingly difficult in a world full of noise. One of the top ways that you can set yourself apart is by using authentic VIDEO in your business. Today, I sit down with Chris Bryant, an expert video producer, to talk about the ways video can help you stand out in the crowd as well as what types of video are better than others.

Chris Bryant was born in Danbury, Connecticut and has had a fascination with telling stories through moving pictures since Jurassic Park stomped into theaters in 1993. He launched his video production company back in 2005. In 2013 the company was rebranded as Empire Studios, where he is currently Creative Director and Principal. He also run Studio 12 Academy, an educational resource focused on video production and running a business around it. Chris is sought out for his knowledge in video marketing, and has been featured in Business News Daily, Inc., Momentology and the Everyday Power Blog, among other publications.

 

authentic video

 

Biggest Takeaway You Don’t Want To Miss

  • The most common misconception with video is that is has to be professionally done and movie-star quality. This is NOT true. In our industry, I like to say that we are truly selling three things: trust, security, and peace of mind. It may sound a little backwards, but having every single video you make be professionally done can cause people to tune out and not trust you. It can look disingenuous! Chris’s rule of thumb is that for every 10 videos you do, really only 1 of those should be professionally done while the other 9 are more off-the-cuff. Video is a way to show your audience YOU being YOU! They want to see you be real, raw, and authentic.

 

Show Highlights

  • Who is Chris Bryant? [2:00]
  • Why do business owners NEED video and what type? [4:00]
  • How does video build a personal connection along with trust and credibility? [5:00]
  • Should video be perfect or imperfect? [7:00]
  • How important is the audio aspect of video? [10:00]
  • How does working with a videographer work? [12:00]
  • What are the biggest mistakes people make when creating videos? [17:00]
  • What are some great online resources for video? [20:45]

 

authentic video

 

Special Offer

  • Go to studio12academy.com/bella and you can receive 50% Chris’s upcoming video course, 8 Steps To Creating Amazing Video On A Tiny Budget, launching in November! Also, the first 50 students to sign up are automatically entered to win a $500 camera slider.

 

Links

 

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leveraging technology

Episode 118: Leveraging Technology in Social Media With Brian Fanzo

Leveraging technology can take many different forms: video, audio, social media, and more. The real key ingredient is one-to-one interactions in a public forum. This week Brian Fanzo discusses how to do just that. Brian Fanzo inspires, motivates and educates businesses on how to leverage emerging technologies and digital marketing to standout from the noise and reach the Millennial and Generation Z consumers.

 

leveraging technology

 

 

Biggest Takeaway You Don’t Want To Miss

  • There’s a lot of noise in this world between the Internet, the 24-hour news cycles, and more. The best way to cut through the noise is to just press the damn button! It doesn’t have to be video or audio. It can be any one-to-one conversations in a public forum. This can extend to Facebook, Twitter, Instagram etc. to help build trust online and keeping that trust online (the hardest part!).

 

leveraging technology

Show Highlights

  • What is “press the damn button?” [2:20]
  • How do you lose trust from your online audience? [5:45]
  • What is the best way to build people’s trust and keep it? [6:45]
  • Tell us the name of your podcast and where can people listen? [9:00]
  • How can we get over trying to be perfect? [11:00]
  • What is upcycling? [17:00]
  • What’s the difference between recycling and upcycling? [19:00]
  • How can people find you online? [24:00]

 

Links

 

leveraging technology

 

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  1. Click this link – Bella In Your Business
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conferences

Episode 117: Why You Should Attend Conferences Outside Your Industry

Michael Stelzner is the founder of Social Media Examiner, author of the books Launch and Writing White Papers, and the man behind Social Media Marketing world – the industry’s largest conference. He’s also host of the Social Media Marketing podcast, founder of the Social Media Marketing Society, and the central character in The Journey, an episodic documentary.

 

conferences

 

Biggest Takeaway You Don’t Want To Miss

  • If you’re in a business that involves interacting with customers face-to-face, then you know that there is something magical that happens in the human connection that cannot happen on social media. Although we have video and comments to allow interaction, but it’s not until you get around like-minded or relatable people that you find that extra level of energy, excitement, camaraderie, and community. When you come together in a small-group or large-group setting, so many valuable tangible and intangible outcomes can result.

 

Show Highlights

  • Who is Michael Stelzner & what is Social Media Examiner? [3:00]
  • How important has branding been to your company? [4:00]
  • What is your episodic documentary, The Journey, and why do you keep doing it? [7:30]
  • Why is connecting offline so important? [12:00]
  • What are some of the extra activities that happen at Social Media Marketing World? [14:00]
  • Where can we sign up for Social Media Marketing World? [26:00]

 

Links

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  1. Click this link – Bella In Your Business
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instagram secrets

Episode 116: Instagram Secrets For Your Pet Business With Jenn Herman

It’s no secret that Instagram can be a powerhouse social media platform for your business – but I see so many business owners that are just NOT using it to its fullest potential. If you’ve been wanting to dive deep into the inner working of Instagram and learn useful Instagram secrets, then today is your day!

Jenn Herman is a social media consultant, speaker, and globally recognized Instagram expert. She is the forefront blogger on Instagram marketing and her blog, Jenn’s Trends, has won the title of a Top 10 Social Media Blog in 2014, 2015, and 2016. Through her blog, consulting, and speaking Jenn provides tips, resources, and training for small to medium sized businesses that need to structure their social media strategies. Her business background includes Administration, Sales, Human Resources, and Marketing and she enjoys bringing all these skills together to help you grow your business. Jenn has been featured in Inc., Fox News, Yahoo Finance, HuffPost, The Verge, CBS Radio LA, and numerous other podcasts and publications. She is the author of “Instagram for Business for Dummies”, “The Ultimate Beginner’s Guide to Instagram” and “Stop Guessing: Your Step-by-Step Guide to Creating a Social Media Strategy”. Learn more about Jenn on her website http://jennstrends.com.

 

instagram secrets

 

Biggest Takeaway You Don’t Want To Miss

  • Above all, you have to have a consistent strategy. Being active and taking the time to implement the strategy you develop is key.  Your processes will drive the results that get you clients, regardless if you have 50 followers or 50,000 followers. What matters is who’s going to find you and bring you business. Build an amazing community of the followers you have and use strategic efforts (i.e. hashtags, stories, following events) to turn that into business.

 

Show Highlights

  • Who Is Jenn Herman? [1:00]
  • Why Do I Need Instagram In MY Business? [3:00]
  • What Are The Different Ways Consumers Can Use Instagram? [5:30]
  • How Do We Figure Out HOW Our Audience Consumes Instagram? [9:00]
  • What Tactics On Instagram Can We Use To Build Our Local Following? [11:45]
  • Should You Always Use A Location Tag? [16:00]
  • What Kind Of Strategies Can I Use For Hashtags? [17:00]
  • How Often Should You Post On Instagram? [25:00]
  • Why Should I Have A Kick-Butt Instagram Page? [28:00]

 

instagram secrets

 

Special Offer

  • Pick up a copy of Jenn’s book, Instagram For Business For Dummies, on Amazon here: http://bit.ly/IGBizDummies

 

instagram secrets

 

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life goals

Episode 115: How Your Pet Business Can Support Your Life Goals

Carrie Wallick is the owner iCare4pets. She has been in business for 4 years and started using employees for almost a year and a half. Carrie was a former teacher for 8 years until she decided she wanted a career change and began brainstorming ways she could use her passion for animals to support her life goals. 2-3 months later, Carrie was using Facebook groups and word of mouth to get pet sitting clients, and her business was born. Learn more about Carrie’s business at icare4pets.com

life goals

Biggest Takeaways You Don’t Want To Miss:

  • When first starting your business, it’s really important to determine a set service area. You want to know if your model is going to be expansion vs. saturation. Expansion would mean that you cover many different areas of the city (or even multiple cities). Saturation would imply focusing on one specific city or even area within a city and honing in your marketing efforts to that region. Carrie describes how that after driving for hours on end every day for months, that she quickly decided that saturation and micro-targeting an area was going to be the best fit to support her life goals. Which model do you think would support yours?
  • Sometime it can pay to be picky! We often think that we have to say yes to every person that calls or emails us – but this is not the case. In fact, a lot of the times you will be spending MORE time and energy on “problem clients” than you’re gaining. Be picky not just geographically, but make sure your clients fit your client avatar/buyer persona. Accepting only the clients that fit your business model will end up being MUCH more worth it in the long run.

 

life goals

Show Highlights:

  • Who is Carrie Wallick and how did she start iCare4Pets? [1:00]
  • What were your initial goals for your business? [3:00]
  • What was a typical day when you first started your business? [4:00]
  • How did you decide that covering a huge area wasn’t an option for you? [6:00]
  • What advice would you give to yourself when you were first starting out? [9:00]
  • How did the stress of starting out affect your home life? [10:00]
  • Why didn’t the IC route work for you? [14:00]
  • How do you fight and push past your demons? [18:00]
  • What was it like adopting your new baby? [20:00]
  • How did your business adjust during Hurricane Irma? [22:00]life goals

 

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life goals

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partner with your pet business

Episode 114: How To Have Your Community Begging To Partner With Your Pet Business

Imagine if you could have the town talking about your business? Or if you could have other pet businesses contacting you to work with you and partner with your pet business?
Maybe the local pet store having a flyer in every bag that leaves their store with a purchase and your company’s name on the tip of the tongue of the local vets, trainers, and groomers? Wouldn’t it be nice if your business was the business always popping out the best and most valuable and relevant news.

Today we are going to show you exactly how to become the talk of the town and start partnering with people to help elevate your level of “expert” in your community and become known.

partner with your pet business

 

What Businesses Should I Partner With?

The first thing you’ll want to do is look on a prospective business’s social media pages. You want them to have a social media following that you can leverage. It is a partnership, which means you BOTH have to pull your weight. I would almost go as far to say that if they don’t take social media seriously, you shouldn’t try to partner with them.

BELLA TIP: The book “Known” by Mark Schaefer will help explain all of this in greater depth.

 

How Do We Approach A Business I Want To Partner With?

It can be scary approaching a potential business that you want to partner with, especially if you are a smaller company or not that well known (yet!). The first thing you can do is to like, comment, and share their content on social media. You can also message their business page and ask questions. Try to find out WHO is controlling their social media (this is often their designated media person). Use what Erika and I did as an example! 🙂

 

partner with your pet business

 

How Can I Offer Value In A Partnership?

One idea is that you can offer to interview them on either your business page or their’s. It will help them get more exposure while you are providing a valuable resource for your audience! You can also pitch them to be a guest blogger on your website, or you to be a guest blogger on their website. Again – gets you exposure and you are providing value to your community. Lastly, don’t be afraid to simply just ask them what their needs are. Maybe they want more advertising, clients, or employees. Whatever it may be, find out and brainstorm some ways you can help! Don’t be afraid to pitch ideas of how they can partner with your pet business.

 

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social proof

Episode 113: How Social Proof Can Help Increase Your Conversion Rate

Social proof can be an excellent way to establish trust and credibility for you and your pet sitting business. When we talk about social proof, we mean borrowing third-party influence to sway/persuade potential customers. Today, Erika & I will discuss the different types of social proof, the pro’s and con’s of each, and how you can use social proof to enhance your pet business!

Biggest Takeaways You Don’t Want To Miss

social proof

What Is Social Proof?

Social proof is borrowing third-party influence to sway/persuade potential customers. Some examples of social proof would be Bella’s endorsement on Barketing.co, testimonials on your website from influencers, or even a testimonial from someone who had the same problem as a prospective customer that you solved for them. Social proof helps consumers connect to your business at an emotional level as well as gain trust and confidence, which then helps them make a purchasing decision. Genuine reviews on native platforms are the best. If friends and family have used your services and tell people how trustworthy you are and how they had peace of mind while away, that’s money right there!

 

What Is Negative Social Proof?

Negative social proof is something you NEVER want to use. It means that you don’t publicly bash another company. Focus on your pro’s and not other companies’ cons. Focus on why you need a professional pet sitter instead of why you shouldn’t use a tech company (i.e. Rover or Wag!). Be positive! The negativity towards a competitor can actually be damaging to you.

 

Six Types Of Social Proof

 

1. Mini Case Studies 

This is when you tell a story that hits potential clients emotionally. Did you save someone’s house from a flood? Maybe you stopped a break-in? Did you go above and beyond? Do your daily dog walks keep dogs healthier? You’ll want to talk about the outcome the customer had with you and what the outcome would have been without your services. If you have facts to back it up, that’s even better! Mini case studies are an especially powerful tool for dog trainers.

 

2. Testimonials/Reviews.

This is when you ask your clients to reviews your services on websites such as Google, Facebook, and Yelp. Don’t be afraid to ask for reviews! A happy client will happily write you a review. Be sure to add a link to review websites in your thank you emails that you send out post-service. Use these reviews on your website and add them to your social media strategy (with the clients’ permission of course!). Be sure to use images when you’re posting on your website and to link to the original review to show it’s real. Feature your happy customers on your website. This can also display what type of pets you accept (and if you offer retail, this is a great tool!). You’ll never, ever want to use fake testimonials or review your own services. Use quotes that are short, specific about the value of your service/product, include a picture, and make sure they match your buyer personas!

 

social proof

 

3. Social Media 

When customers share your business with their Facebook friends or on Instagram, that is another form of social proof! Monitor and save all of this positive promotion (can you say free marketing!?). Encourage social proof on social media by posting photos of pets in your care and tagging/telling their pet parents. There’s a good chance they will share the photos so make sure you add your watermark! Encourage sharing. Other ways social media can serve as social proof is through a referral program, leveraging local Facebook groups, encouraging geotagging on Instagram, adding social sharing icons to your blog posts, and finding ambassadors that will recommend you to their friends, family, and groups on social media!

 

4. Trust Icons

Trust icons are a form of social proof that makes sense sometimes but not always. If you have special certifications, won an award, or were mentioned in a well-known publication, this can help boost social proof. Do you have recommendations from a trusted Vet, real estate agent, or divorce lawyer? Publish them and play it up to your advantage! Use quotes from influencers (that your customers know) about the importance of professional pet sitting. If you have any media mentions or even a celebrity client that endorses you, that could be huge. Try to think like your customer and ask yourself if it would influence your buying decision (i.e. Chamber of Commerce might not impact your decision but being certified in Pet CPR or being insurance and bonded just might!)

 

5. Data/Numbers/Facts 

A single number can be worth a thousand words. What makes you stand out? Have you walked over 100,000 dogs? That shows something – experience! More examples would be 25,000 tired dogs when parents get back from holiday vacations, being a top-ranked service for the past 10 years, an official service provider for the airport, or helping avoid euthanization of 153 dogs because you trained them from aggressive to pet-friendly.

 

6. Other Social Proof Ideas 

Promoting limited availability can be a great tool. Using language like “only a few spots left for the long weekend!” This shows you are an in-demand service and instantly increases your reputation. Waiting lists also make your service sound exclusive. You can also ask your clients to send post-service videos or photos to show a job well done (or change in behavior). Last but not least, use urgency, fear of missing out (FOMO), and time clickers for special offers

 

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facebook contests

Episode 112: What Your Pet Business Can Gain From Facebook Contests

Facebook Competitions can be proven to be a very useful tool in your business for becoming active in your community and even signing on new clients. However, It’s important to realize that when you run a competition you are not going to get 100’s of new customer inquiries. What you will get though is an increase in your following and brand awareness.

It’s then your job to convert those new followers into customers in the future.

Biggest Takeaways You Don’t Want To Miss

 

Why Run Competitions on Facebook?

 

Facebook competitions are a great way to increase your visibility in your area. If you are trying to build your Facebook following, then competitions can be a great way to get in front of new people that perhaps would not have heard of you. People tend to share competitions with friends and family, so it’s a great way to get more people to see your business.

They can also help you create a loyal following. If people enter your competitions’ there are lots of ways to then get them to follow more of your channels and content. You could collect email addresses, invite them to like your page or invite them over to another social channel.

Facebook contests are a cheap way to grow your audience. Running a good competition can be a relatively cheap way of growing your following. If you collaborate with another brand, then you are tapping into an audience you would otherwise have to pay for. Also, people tend to share competitions more freely than they do blog posts or ads for your services. So, this can be great for brand awareness.

facebook contests

The Best Type of Competitions On Facebook

  1. Caption This

  2. Spot the Difference

  3. Guess The….Breed/Location etc?

  4. Share a Picture/Story

  5. Annual Competition

 

Should You Always Give Away A Prize?

I wouldn’t advise giving away a prize every time you run a competition. If you do, then your page will attract people who enter every competition online regardless of the product/Service/Brand. These people are probably not your ideal customers. You could decide that maybe you will run a number of small competitions each week/fortnight and then have one larger competition with a prize every month/quarter/year. Don’t be tempted to run competitions where you give away things like iPads or non-pet related gift vouchers. Again, you will attract the wrong type of person.

Instead, think of people you can collaborate with you have a larger audience you can leverage. For example, there might be a popular pet store in town that would be happy to share your competition on their Facebook Page in exchange for promotion with your client base. It also means you share the cost of the prize.

 

facebook contests

How to Convert Entrants to Customers

  1. Invite them to like your page
  2. Every time someone likes your post you can go into that post and invite them to like your page. If you do this as soon as they have liked the competition post it’s likely that they will like your page.
  3. If you continue to create interesting and engaging content, then it’s likely they will continue to follow you and engage with more of your content.
  4. Create a downloadable freebie that is related to the competition

Can you create something that people can sign up to after the competition, so you can capture their email address? For example, if you were doing a competition about baking for your pets could you create an ebook full of recipes or them. Gather email addresses for larger competitions. If you are running a large competition, then you should get people to provide an email address for entry so that you can market your services to them afterward. Make sure you are clear that you are going to be sending them emails when they enter.

RESOURCES: 

Podcast with Kate telling about her competition:
https://jumpconsulting.net/episode-77-competition-consistency-kate-mcquillan/

Kate’s contest: https://www.facebook.com/noseoftralee/

Kate’s page: https://www.facebook.com/PetSittersIreland/

Pictures for the competition: https://petbusinessowners.com/facebookcompetitions/

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buyer personas

Episode 111: How To Use Buyer Personas To Reach The Right People

It’s difficult to start marketing for your business if you don’t know who you’re selling to. This is where buyer personas come in, a.k.a your “dream client.” In this episode, Erika & I sit down to discuss all things buyer personas such as what they are, how to make them, and how you can use them for your business advantage!

 

Biggest Takeaways You Don’t Want To Miss

 

buyer personas

 

 

What Are Buyer Personas?

Buyer personas are fictional, generalized representations of your ideal customers within your target audience. Think of it like a sketch of a key segment of your target audience. BUT, be sure to keep it realistic. Buyer personas can be used to help you understand your customers, prospects, and who you should be focusing your time on targeting. They can help you tailor content to fill the needs, behaviors, concerns, and triggers of different target audience groups.

 

How Do You Make A Buyer Persona?

First, you’ll have to do some market research and gain insights from your current customer base. Start small. The number of personas you have should depend on the size of your business. Specific targeting allows you to target to get more out of your marketing efforts. You can do research, send out surveys, and interview your target audience. Remember to define from your client’s perspective when creating buyer personas.

 

What Are Negative Personas?

Negative personas are fictional, generalized representations of individuals that you DON’T want as customers. This will help you “get over” people who don’t fit so you can move on. They allow you to not beat yourself up when you pass on a potential client and when new clients try and bargain your rates. In other words, negative personas will save you time! Knowing the type of person you don’t want as a customer is sometimes more important than knowing your customer.

 

How Can You Use A Persona?

Personas allow you to personalize and target your marketing to better relate to segments. For best results, use your buyer personas to create content for your prospective clients to hit them at different stops along their buyer’s journey. For example, you won’t want to use the same messaging to a persona who is in the awareness stage and another who is in the decision stage. Other things to try are:

  • Try segmenting your email marketing. Create campaigns targeted at different personas at each stage of the buyer’s journey.
  • Make a newsletter for each persona.
  • Create Ads and create audiences on Facebook and boost the ads to the appropriate
  • Use negative personas to filter out those who are a bad fit to lower your clicks from ‘bad leads’

 

buyer personas

 

To Set Up Your Persona…

You’ll need to give them a:

  • Name & Photo.
  • Background
  • “A Day In The Life” Story
  • Goals, Hopes, & Dreams
  • Challenges, Worries, & Fears
  • Digital/Online Habits
  • Biggest Influencers
  • How Your Company Can Help Your Persona
  • Common Objections
  • Real Quotes
  • Marketing Messaging & Elevator Pitch

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facebook groups

Episode 110: How To Use Facebook Groups To Grow Your Local Pet Sitting Business

Facebook Groups are a powerful tool on social media that can serve a number of different purposes to help your pet sitting company. They can be an asset in finding new clients, networking with other local businesses, and becoming a driving force in your community. This week, Erika and I take a deep-dive into all things Facebook Groups to discuss how they can be used to grow your pet sitting company.

 

facebook groups

Biggest Takeaways You Don’t Want To Miss

  • Before setting up any Facebook Group, we always want to consider the logistics of the group and how you plan on running/growing it. Think about what type of community you want to build and nurture. Is it “Pet Lovers of CITY,” “Pet Mom’s & Dad’s of CITY,” or something else? Give some thought to what the description of the group is. Why should people join? What are the rules? Do you allow advertising, pets for sales, and/or negative talk about other businesses?
  • Next, it’s time to actually create the group. You’ll need to click in the top right of your Facebook browser and select “Create Group.” From there, simply enter in your group name, add group members, and then choose the privacy setting of the group. Be sure to pick an icon and upload a cover profile as well. Click “Create” and you are up and running!

    facebook group

How To Grow & Leverage Your Facebook Group

  • So now you have your Facebook group – but how do you grow the group? When you are just getting started, I would only invite people that you know personally until you get it built up. Get your grounding and feel comfortable. You should have this in no more than a week! You’ll then want to start thinking about the types of people you want in your group. It might be easier to attract businesses who already have a great following on Facebook in your community, and then ask them to invite THEIR community.
  • How can you leverage the group? Use it as a conversation starter at networking meetings. You can also use it as a way to break the ice and connect with pivotal people in your city. It’s also an opportunity to do Facebook Live videos where you interview people in your community on split screen. Lastly, it’s also a place where you can post lead generations.

Do Your Research

  • An important step that you don’t want to forget is to research who has large Facebook pages with good engagement in your community. The best way to do this is to type your city name into the search box on Facebook, click “Pages,” and then click on “Groups.” When you find a group you’re interested in, click the page/group, and add the administrator as a Facebook friend. Try to get to know them personally whether it be through a phone call, email, or even over coffee. Share the intent of your group and ask if they would want to help by promoting your group or even becoming a moderator. In return, you might offer them a free plug of their business once a month.
  • There are a few things that you want to beware of when running your Facebook group. It is critical that you lead the group and check in at least once or twice a day. Always respond to everyone in the group, and feel free to find some other Moderators to help you. Try to plan content in advance and schedule it to post (I suggest a minimum of Monday, Wednesday, and Friday). You may have to ban people that don’t follow the rules or create drama. Be willing to be a leader and keep the group on track.

 

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grow your instagram following

Episode 109: Organically Growing Your Instagram Following For Your Pet Sitting Or Dog Walking Business

Are you hearing that Instagram is a great way to get more followers and customers but just confused as all heck on how to use it? Maybe you started using it but have no idea how you can convert your time and energy in the platform into tangible success? Do you just blindly post without a strategy and see little engagement from local pet owners? Is your follower based more other businesses instead of pet owners?

If any of these questions resonate with you, then you’ll definitely want to tune in to this episode as Erika and I break down exactly how you can organically grow your following on Instagram for your pet sitting or dog walking business.

growing your instagram following

Biggest Takeaways You Don’t Want To Miss

 

How Do I Get More Instagram Followers?

  • The number one question that business owners ask is how do I get more followers? Before we can get into that, it’s important that we make the distinction between relevant and irrelevant followers. It is much better to have just 250 followers of local pet owners following your account rather than 1,000 random accounts from around the world that will never use your service. Therefore, it’s not the quantity of followers that is most important, but the quality!

How Do I Grow My Local Audience On Instagram?

  • First and foremost, you want to make sure you are using a business profile that is set up and optimized. This means using a professional username (tip: try to keep it as close to your URL as possible), linking your website, and using a high-quality logo as your profile photo.
  • Next, you want to start following local pet owners – like and comment on their photos! Although it will take time, eventually they will start to notice you and will remember you when they need your service. But, don’t be annoying! You can also follow local hashtags that your prospective clients follow and search location tags in your area to look for pet owners. Search for nearby businesses, parks, etc. and follow/engage with their followers who are pet owners. Also be sure to see what your current clients post and the hashtags that they use.
  • Use this same technique by partnering with local businesses that share the same target audience. You can run contests that will help boost engagement!
  •  On your own profile, you have to put time and effort into consistent posting and be engaging. You can extend your reach with Instagram ads when you have a promotion.
  • Lastly, you can check out Instagram accounts for a local business that’s a competitor. Try to study what they’re posting and see what’s working for them. It doesn’t hurt to follow their ideas, but perhaps you can think of even better ideas. Brainstorm with your employees as well! Also, if your competitors have followers, they might be more likely to follow you back since they already like the same type of business.

    growing your instagram following

What Hashtags Should I Use?

  • First, you’ll need to find the hashtags that your clients are following so you can appear in their feed when they are browsing. Leverage these local hashtags and ask engaging questions!
  • You can use the notepad on your phone to save a few groups of hashtags to copy and paste into the comments section easily.
  • Once you’re following a good amount of Instagram users in your area, be sure to like their photos! Continue to like their photos and comment. Eventually, the local Instagram users you follow will follow you back and interact with you. It does take time and you need to be persistent. But don’t act desperate or pushy!

 

Should I Buy Followers Or Use An Engagement Bot?

  • Absolutely, NOT! Scheduling software is okay but never, ever, ever buy followers or use an engagement bot that auto-likes or auto-comments.

 

How Can I Get People To Actually Contact Me On Instagram?

  • The number one way is to publish relevant, interesting content that affects prospective clients emotionally. You don’t want to sell and you don’t want to overpost either. Avoid unthoughtful comments that might be mistaken for a bot.
  • Engage with local pet owners. Be human and be genuine! Interact and respond to comments, messages etc.
  • Lastly, create a pattern and use Instagram stories!growing your instagram following

How Can We Use Instagram Stories To Generate Leads?

  • Show your business! Have your staff record videos of playing with pets, walking dogs etc. Show off what makes you AWESOME!
  • Be sure to touch on pain points your are solving (think trust and security).
  • Make people want to care about what you are saying by sharing valuable information. Show people you are trustworthy, reliable, and knowledgeable!

Resources & Links

 

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Did you enjoy the show? We would love it if you subscribed today and left us a 5-star review!

  1. Click this link – Bella In Your Business
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facebook page

Episode 108: 8 Things You Need To Do On Your Facebook Page To Grow Your Pet Business

For most of us, Facebook is one of (if not THE) #1 social media websites that we use in our business. It’s such a useful tool for so many things including getting our businesses out there, finding new clients, and even finding new staff. Plus, it’s a great way to network with other local businesses in your community to establish those critical relationships. In this week’s podcast, I sit down with Erika to discuss 8 things you MUST do well on your business’s Facebook page in order to grow your business.

 

 

facebook page

Biggest Takeaways You Don’t Want To Miss

  • Facebook is ever-changing, but there are a few aspects of the website that will always stay the same. Facebook will always be focused on community and interaction. Understand that Facebook is meant for people who already know and are following your business – it’s not really designed for first-time visitors. Don’t forget that Facebook is “borrowed land” – in other words, you need your own website as well!

 

facebook page

 

  • One of the biggest questions pet business owners ask me is “how do I start more conversations on my Facebook page?” Or, “how do I get more people on my Facebook page?” First and foremost, respond to everyone! You wouldn’t like it if you started a conversation with someone and they didn’t answer, so don’t do it to your Facebook page visitors. Next, invite people to like your page. There are loads of potential people that you could be inviting to like your page.

 

  • Aside from our businesses Facebook page, there is another way that you can get more eyes on your brand and content. The best way to do this is to join Facebook groups in your area. Mom groups are especially powerful for pet businesses. Some ideas of useful content to post might be:
    • School bus etiquette for the dog
    • What to do when the dog loses his playmate for school
    • School vacations
    • Kid & dog-friendly restaurants

 

facebook page

 

 

  • The biggest mistake business owners make on their Facebook page is not using enough pictures! You absolutely must add a picture to everything you post on your page. Social Media Examiner reports that 74% of social media marketers use visual assets in their social media marketing, ahead of blogs (68%) and videos (60%). BrainRules.net states that “When people here information, they’re likely to remember only 10% of that information three days later. However, if a relevant image is paired with that same information, people retain 65% of the information three days later.” A final statistics show that “People following directions with text and illustrations do 323% better than people following directions without illustrations.”

 

Resources & Links

 

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site design

Episode 107: The Importance Of Site Design, Usability, & Frequent Monitoring Of Your Website

This week, Erika Godwin and I sat down to discuss all things relating to your website! I like to say that this is your 24/7 business card, so it is important that it’s always in tip-top shape. Today we’ll talk about site design, how to tell if your website needs an upgrade, why you should upgrade, how to upgrade, and more!

 

site design

Biggest Takeaways You Don’t Want To Miss

 

Does My Website Need An Upgrade?

  • There are quite a few tell-tale signs to figure out if your website needs an upgrade. Take a look at your website and then ask yourself the following questions:
    • Is my website unresponsive? Is it mobile-friendly?
    • Has my website been updated within the last few years? Does it look dated and old?
    • Am I using low-quality photos?
    • Do I use old SEO techniques (being sales-y vs. informative)?
    • Does it have a frustrating user experience and is it difficult to navigate?
    • Am I using out-of-date information and plugins (i.e. contact info, staff members, prices, services, etc.)?
    • Do I use a free template?
    • Am I doing ongoing daily/weekly monitoring and maintenance?

 

Why Should I Update My Website If I Have Enough Clients?

  • At this point, you may have determined that your website needs an upgrade. Let’s talk about why you should update your website, EVEN IF you have enough clients currently. One of the reasons is that you’ll want to make a good first impression when a potential customer lands on your website. A good first impression can lead to increased conversions from organic and paid search traffic. Plus, you’ll want to keep current with the constantly changing search algorithms to make sure your website comes up on the first page of Google. From a security side, an up to date website ensures your customer’s data is kept securely AND ensures that your website itself is protected. Last but not least, a great website can really help you stand out from your competition!

 

How Can I Update My Website?

  • When you’re ready to refresh your website, there are a couple of key things you can do to get the ball rolling. The first thing is to make sure that all of your content is current. This means removing old employee data and updating them with your most current employee biographies and photos. Next, you’ll want to replace any low-resolution photos with web-optimized high-quality images. Be sure that your phone number, hours of operation, policies, prices, email addresses, etc. are all current as well.

 

Why Do I Need Frequent Website Monitoring?

  • So now that you learned why you should update your website and how you can do so, let’s discuss why you need frequent website monitoring. The biggest reason first and foremost is security. You don’t want to leave your website prone to virus, vulnerabilities, and threats. Frequent website monitoring also allows your website to undergo routine maintenance, as well as staying up to date on your tracking, analytics, and optimization of your content for SEO! But you shouldn’t do all of this yourself as a busy business owner. Hiring someone to manage your site monthly prevents your website from becoming a one-time purchase that gets ignored. If you’re not technical, hiring someone also gives you one less thing to worry about!

 

site design

 

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marketing for your pet business

Episode 106: Bootstrap Marketing Ideas For Your Pet Business (Gain An Extra $10k Per Year!)

When we talk about marketing, there is truly an endless arena of ideas and tactics that we can use for pet business owners to get our name and our brand out there. It can be digital or old-fashioned pounding of the pavement. It can be print or even just a simple graphic on social media. But, which one is going to get me the best bang for my buck? Which one is going to help me grow my business? 

On this episode, Bella sits down with Erika Godwin to take a look at all things bootstrap marketing and advertising for pet sitting businesses. After delving into the world of what makes up a good advertising campaign, Bella shares some of her own personal successful advertising methods that she used in her pet sitting company. Erika Godwin is the Co-Founder and the Chief Marketing Officer of ProPet Software, a boarding kennel, dog daycare and pet grooming management software. She is also an expert on website creation, maintenance, and SEO.

marketing for your pet business

Biggest Takeaways You Don’t Want To Miss

  • There are a number of major problems that pet businesses run into when it comes to advertising. A lot of the time, pet business owners have HUGE time constraints. They’re in the field 10-14 hours a day and are just too tired to work on the business itself. Money also poses an issue, as it can be confusing how much or how little to spend – or there’s just nothing in the budget at all for advertising. Sometimes pet business owners are afraid. They don’t want to do it wrong, lose money, or run the risk of not finishing what they started.
  • For any successful advertising campaign, there are a few key items that need to be looked at. These usually consist of: correct advertisement placement, use of brand colors, use of white space, a specific message, and a specific call to action (CTA). More information about defining your message for your pet sitting or dog walking business can be found here.

marketing for your pet business

  • Pet sitters & dog walkers need to know what they are selling (hint: it is NOT pet sitting or dog walking!). When we look at the big picture, pet sitters are actually selling peace of mind (that you will show up), trust (that you won’t steal from them), and security (that you will keep their information secure). Understanding this mindset and tailoring your advertising to play off of it is key.
  • There are a couple of different ways that we can sell emotions through our advertising. Usually, this is done through colors and images. Different images can elicit different emotions depending on whether you’re using stock photos, professional photos, or even just the casual selfie. All of these can be effective in their own ways, but all of them must be relevant and timely.

marketing for your pet business

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search terms on your pet business website

Episode 105: How To Rank For The Right Search Terms On Your Pet Business Website

Sometimes it can be hard to choose the right terms for Google. There have been a lot of changes in search behavior and search guidelines in the last few years, and they’re constantly evolving. So, you’ve got to understand how to research and use keywords in the current environment which will help you rank for the right search terms on your pet business website. And this is exactly what we are tackling today!

On this episode, Bella sits down with Erika Godwin. Erika Godwin is the Co-Founder and the Chief Marketing Officer of ProPet Software, a boarding kennel, dog daycare and pet grooming management software. She is also an expert on website creation, maintenance, and SEO.

search terms on your pet business website

Biggest Takeaways You Don’t Want To Miss:

 

  • What you need to know about how local searches work [3:00]

    • What’s the point of ranking #1 for a search term if it’s not what your potential customers are searching for? Google and most other search engines use three facto help generate their search results.
    • Relevance: How close your business matches to the search terms
    • Distance: If location is added to a search term, Google will calculate based on their location
    • Prominence: How well known is the business? This is based on information Google collects from across the web from data such as Links, Articles, Directories, Google Review Count + Score.
  • What is a site crawler and how does it pertain to search terms? [6:00]

    • Site Crawling and Sitemaps (A web crawler (also known as a web spider or web robot) is a program or automated script which browses the World Wide Web in a methodical, automated manner. This process is called Web crawling or spidering. Many legitimate sites, in particular, search engines, use spidering as a means of providing up-to-date data).
    • How does this help you? How often do you need to update your sitemap?  – The most important thing is to let Google know when you have a new website. Use the internal link and fresh content, such as blogs, to help get more crawling on your site, but you don’t have to update every day. Link old blogs to new blogs, it helps Google crawl your site for search terms. Then Google will more easily find your site when people in your area search for that.
    • Make sure Google knows your location and services you offer:
      • Google Business and Google+: Based on the searchers’ location, Google will serve them results based on relevancy. So if you search ‘pet sitter near me’ and you live in Dallas – it won’t show you pet sitters in Seattle.
      • Local Pack + Localized Organic [20:00]: All different things that will show up on your search engine. You want to find the biggest proximity signals, the links below will help you learn the difference between the two and how to utilize them. Don’t look spammy or overuse keywords. Make sure the keyword is used naturally no matter what. You want a natural flow.

 

search terms for your pet business website

 

  • What are the different types of keywords and how do I use them? [10:00]

    • 1) Head Keywords – basic / big search vol but competitive and may not be worth it
    • 2) Body Keywords – go after more, more descriptive, not searched as often and less comp
    • 3) Long Tail Keywords – a lot of people search for them. A long question like keywords ranks higher. “Should I…” questions are blowing up the internet now.
  • Should I Pay For More Than One Keyword? [14:45]

    •  One keyword is a better focus, but make it a general topic. Google often bridges the gap for the other keywords, your website is probably just wanting to optimize the one keyword that is the most important.
    • So, how do know what our customers are searching for? It will fluctuate every day, there are too many factors to know exactly, but there are tools to use that help us.
    • Use a tool for search volume research SE Ranking tools (links below) for keywords you think your client base may be interested in.
    • Find top 5 competitors and plug them into a software for ranking to find out more about how they are doing with their keywords. Stalk your competitors!
    • Don’t blindly blog! With this knowledge, you’ll be able to write blogs that get down to the level of your clients and what they are looking for.
    • Utilize your keywords with your images too! Google image searches are on the rise. Make sure you name your photo offline (in your documents), then describe the image, use ALT text, location, services featured, etc. Anything your website will let you add to the image to describe it, use it to help populate that image in a search.

 

search terms for your pet business website


Links & Resources

Local Search Ranking Factors: https://moz.com/local-search-ranking-factors

Keyword Suggestion tools: https://seranking.com/keyword-suggestion-tool.htmlhttps://keywordtool.io/

Competitor Research:  https://online.seranking.com/research.html  https://www.spyfu.com/

Moz Local SEO – https://moz.com/learn/seo/local

Local Link Building – https://moz.com/learn/seo/local-outreach-and-link-building-video

WordPress Plugin – https://yoast.com/

Premium Local SEO Plugin – https://yoast.com/wordpress/plugins/local-seo/ $69 per year

Find Erika at: http://goo.gl/ahGBGZ

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scaling a dog walking business

Episode 104: Scaling A Dog Walking Business Fast With Unique Internal Office Systems

Heather Gaida is the founder, owner, and operator of Trusty Tails Pet Care in Hoboken, New Jersey. Heather started walking dogs in 2006 when she was working on her master’s degree in education. Upon graduating, she loved walking dogs SO much that she decided to continue dog walking instead of going into teaching. Heather prides herself on holding her business to very high standards and is passionate about providing the best pet care around. She is always looking for ways to improve her business’s systems, technology, training, and development for the team. Learn more about Heather and her business on her website, trustytails.com

scaling a dog walking business

Biggest Takeaways You Don’t Want To Miss

  • If you feel overwhelmed in your business and like you’re just spinning your wheels, consider a complete overhaul of your business. It might sound terrifying, but you can truly come out of it with some INCREDIBLE results. This may include raising your prices, developing an employee handbook and training manual, and really narrowing down the services you provide. If we focus on too many things, then NOTHING gets 100% of your attention. Don’t try to be everything to everyone!
  • Do you live in a metropolitan area and feel like you’re constantly hiring and hiring and hiring? Heather found a unique solution to this problem by hiring a human resource manager. An HR manager keeps an eye on where you need more staff or even have too much. They also make sure there is a steady stream of interviews coming in. While it might not work for everybody, it may work for you! This is just one of the unique ways Heather has been scaling a dog walking business. Get in touch with Bella or Heather to learn more.

 

scaling a dog walking business

Show Highlights

  • Who is Heather Gaida and what is Trusty Tails? [1:45]
  • At what point did you realize that you needed a complete overhaul of your business? How did you start scaling a dog walking business? [4:00]
  • When you first started your business, what were all of the services you were trying to provide & what did you end up narrowing them down to? [6:20]
  • How did your life and your business change once you started saying NO to everyone else? [7:00]
  • When did you realize that there were certain functions of your business that you needed to delegate? [9:15]
  • What are some of the biggest mistakes you made in your business and what did you do to rectify them? [12:00]
  • Describe some of your best delegation tips for somebody that’s terrified of that word or has tried it before and failed? [16:45]
  • What are some of your long-term goals and where do you see yourself in a few years? [21:00]

 

scaling a dog walking business

Links

 

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therapy

Episode 103: How Mental Health And Therapy Can Help Your Business With Sarah El Sherbini

Sarah El Sherbini is a lifelong pet lover with an entrepreneurial spirit. After graduating with a Bachelor’s degree in design, she didn’t become a designer. She went full force into the pet care industry, launched PetsGo Pet Care in 2015, and never looked back. PetsGo provides complete and total peace of mind every day to the busy pet parents of Toronto. Learn more about Sarah and her pet sitting company at her website: www.mypetsgo.ca

 

therapy

 

Biggest Takeaways You Don’t Want To Miss

  • Our businesses can cause us a lot of stress, trouble, and burnout. That’s why it’s so important to find your “why” and hold on to it whenever you feel like giving up. Nothing is more important than your physical and mental health. Talking to your family, friends, or even a therapist can help get you through these rough patches in your business.
  • Sometimes the first therapist we go to may not be a good fit. That doesn’t mean therapy doesn’t work! Usually, we have to go through multiple therapists until we find the one that is able to best help us be the best versions of ourselves. If you’ve ever tried therapy and think it doesn’t work and are struggling, try to be open-minded and try it again with a different person or modality. You spend so much time with yourself, so why not learn how to talk to yourself? Sometimes we just need help framing things in the right way, instead of allowing the world to frame things for us.
  • The 5 Second Rule is a term coined by Mel Robbins. It means that if you feel that you need to do something, but feel yourself hesitating, you count down from 5 and then you do it! It seems so simple, but it’s not always easy.

 

therapy

 

Show Highlights

  • How did you know that you weren’t okay and why? [3:30]
  • How did you accept that “it’s okay not to be okay,” and how did you move on from that? [8:30]
  • Has Mel Robbins’ book, The 5 Second Rule, had an impact on the way you run your business and see your life? [12:00]
  • What happened to your business when you took your foot off of the accelerator and put it on cruise control instead? [14:00]

 

 

therapy

 

Links

 

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perseverance

Episode 102: After The Death Of A Partner, How One Pet Sitting Business Owner Kept Going

Laura Wright is the owner and founder of PAWright Pet Services. She started this business in 2012 with her husband, Erik, after she was laid off from an insurance company. Neither of them wanted to start over in the corporate world. Since they both had extensive experience with animals, they decided to begin a pet-related company. After Erik passed away, Laura struggled with finding the inspiration and motivation to keep going. Today, Laura describes how she was able to persevere and explode her business after such a tumultuous time.

 

Biggest Takeaways You Don’t Want To Miss

  • How did you make your first leap from going solo to hiring empl0yees? [3:00]
  • What was your first experience like hiring a bookkeeper and a CPA? [7:00]
  • How did you deal with the death of your spouse in terms of deciding to continue on the business? [11:15]
  • The transition from doing the job of one to doing the job of two [14:15]
  • What kind of advice would you give to business owners that experience trauma? [16:30]

 

peseverance

 

Show Highlights

  • If you’re just considering the idea of starting a business, seek out what resources are in your local town. Google “small business” and call up the Chamber of Commerce! There are tons of free and low-cost resources that can provide you with priceless knowledge
  • While someone will never experience the exact same experiences as you, there will always be people that go through very similar events. Lean on those people and let them empathize with you. There will always be someone that can understand what you’re feeling and help you cope. Don’t isolate yourself or beat yourself up about things that you can’t change.

 

peserverance

Links

 

 

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dog walking employees

Episode 101: Goal Crushing From 0 To 15 Dog Walking Employees With Pam Curry

Pam Curry is the owner and operator of Toronto Dog Walking. She and her dog, Holly, moved to Toronto in 2012 with the sole focus in mind of working with animals. In 2015, she founded Toronto Dog Walking and Pam has continued to grow the business at a rapid pace ever since. Currently, she has 15 dog walking employees and is continually adding more. Pam is also one of the most active members in the Jump Mastermind, along with her accountability partner Kristen Corral. In fact, they have been the reigning champions of our monthly accountability challenge for 5 months in a row – wow! Learn more about Pam at torontodogwalking.com

dog walking employees

Biggest Takeaways You Don’t Want To Miss

  • With the help of Bella & the Jump Mastermind, Pam was able to take her business to the next level. When she joined the Mastermind, she was working IN her business non-stop. Her to-do list had a to-do list. 6 months later, she is completely out of the field and has FIFTEEN dog walking employees! Writing down her goals and ambitions was one of the ways Pam was able to keep herself on track along with a team holding her accountable. Instead of being reactionary, she is now productive.
  • Start with a major goal, and then break it down into smaller tasks (mini-goals) that you need to complete in order to achieve that major goal. Try to complete those small tasks every single day. This will prevent you from feeling overwhelmed, and you will feel satisfaction from completing something each day. Before you know it, you will have reached your goal!
  • It’s so easy to hate conducting interviews – but as your business grows so will you, as a person. You will gain more confidence and experience after going through the process again and again. Getting yourself on camera or live video really helps with confidence as well.

Show Highlights

  • Who is Pam Curry & what is Toronto Dog Walking? [2:00]
  • Pam’s Mastermind Success Story [4:00]
  • How did you get rid of your “to-do list” and turn it into long-term goals? [7:30]
  • How do you keep goal-crushing when you have bad days? [9:00]
  • What piece of advice do you have for business owners that feel overwhelmed? [10:50]
  • How did you go from hating video to now having your own talk show? [14:50]
  • What does the future look like for you and Toronto Dog Walking? [22:00]
  • Where can you follow Pam on social media? [24:00]

dog walking employees

Links

 

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join a mastermind

Episode 100: Solving The 2 Major Problems In Your Dog Walking Company

As we celebrate the 100th episode of Bella In Your Business Bella sits down with you personally to solve the 2 major problems every dog walking company faces.

But first, did you know that as of the recording, the podcast has reached almost 40,000 downloads?!?! None of this would have been possible without all of you! In fact, it is the longest-running and most popular podcast in the pet care industry.

 

consistency

Biggest Takeaways You Don’t Want To Miss

  • Whether you’re managing a pet sitting or a dog walking company, one thing is for certain. You can’t do it alone! Seeking the right kind of help that you’re able to delegate tasks to will help you EXPLODE your business. Even with this podcast, there are multiple people working behinds the scenes to produce the audio, write the show notes, create graphics, promote it online, and so much more!
  • Marketing works 2-4 months before you actually hear from that new client. The key is consistency and staying on target. You can do this with social media by creating videos or asking engaging questions. Be different & be disruptive. Ask yourself, “How am I consistently trying to get new clients?” Whatever it is, it has to be visual, attractive, and showing-and-telling.
  • Hiring is disruptive. But you need to make sure that you are always OVERSTAFFED. Otherwise, your business will not grow because you will have to step in the next time someone quits, gets sick, etc. Be an advocate for your business.
  • We’re not always in growth mode and that is okay. At the end of the day, you have to take care of yourself. It’s okay to take a personal breather and be on cruise control.

consistency

Show Highlights

  • The two things you will ALWAYS be doing in your pet sitting business [3:00]
  • Staying consistent with your marketing to gain new clients [6:00]
  • Solving the challenge of hiring [15:00]
  • How to hold yourself accountable [20:00]
  • What do you want to see from Bella In Your Business? [23:00]

consistency

Links

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jump mastermind

Episode 99: How This Dog Walking Company Exploded With Support Of Others

Christina’s love & passion for animals brought her to become a professional and certified pet-care expert. Her professional training started back in 2005 and she continues to re-educate herself as time passes just in case new issues or findings in safety arise. By holding high professional and personal ethical standards for your pets care, Christina founded Beach Pupps, a dog walking company, to guarantee your dog receive the safest, most untypical walk around the block service available. Find more about Christina on her website, http://beachpupps.com/

jump mastermind

Biggest Takeaways You Don’t Want To Miss:

  • Whether you structure your company as the usual pay-per-service or as a monthly membership, you need to make your clients feel like you are ALL in. Make them know that your business is your livelihood and that you are there to serve them 100%! Give them extra perks 🙂
  • When you become strong in your brand and your business, and you become unique! Nobody can really copy you and if they do it’s glaringly obvious.
  • Delegation and hiring will allow you to EXPLODE your business. You’ll be able to get out of the field, so you can spend more time in the office growing the business and networking with other professionals in the community.
  • There is always someone going through what you are going through or something similar. Find people that you can lean on and get support/advice when you need it. Reach out when you need it.

jump mastermind

Show Highlights:

  • One year ago, where were you at personally and professionally before joining the Jump Mastermind? [2:00]
  • What does being a professional business owner mean? [4:00]
  • What drew you to the Jump Mastermind and made you go all in? [4:30]
  • How do you structure your company with a membership instead of the typical paying-per-service model? [6:00]
  • What is the difference between pet sitting and dog walking? [7:45]
  • What have you been able to accomplish since January after being in the Jump Mastermind? [17:20]
  • Reflecting on where you were personally and professionally six months ago, where do you see yourself next? [19:00]
  • What advice do you have for those that feel like they are “hitting a wall” with their business? [22:00]

jump mastermind

Links:

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Episode 98: Molding Your Mindset With Bri Seeley

Bri Seeley is a born catalyst and natural truth-teller with a history in counseling, psychology, and entrepreneurship. Despite her two degrees in fashion design, she was unknowingly taken down the path of healing and transforming lives through a series of “accidents,” “coincidences” and divine guidance. She combines personal experience, psychological concepts and Universal Laws with over a decade of coaching and counseling expertise to support people in turning their lives of ‘should’ into the lives they’ve always dreamed of. Her specialty is truly helping people accelerate their destiny and become their future selves today. You may have seen her on NBC’s The TODAY Show, Forbes, Thrive Global, Inc. Online, Medium, New Day Northwest, PBS, and Huffington Post.

Biggest Takeaways You Don’t Want To Miss

  • Being conscious about how you feel in each moment in your day-to-day activities will help you really understand WHY you are doing a certain action. Bri talks about how when she is watching Netflix, she evaluates whether or not she is watching it to escape from reality, numb out, or just relax. When she feels herself using something as a method to escape, she describes how you can realize and self-correct. After all, if you are escaping, you are not living in the moment and finding your joy!
  • Our CELL PHONES are such a distraction and one of the number one ways people escape from their day-to-day lives. Try putting your phone across the room when you’re working on something, or even putting it in Airplane mode. That will allow you to fully engage yourself in an activity.
  • If we can learn how to fall in love with the tasks that we don’t want to do in our business, we can re-invigorate ourselves to fall in loves with our businesses as a whole. The transformation of finding a place of joy, peacefulness, or even acceptance of activities we aren’t particularly fond of can help us attract the other things that we want in our lives.
  • People have an understanding that our thoughts rule us, and that we don’t have the ability to change them. Guess what, we do! But it is a difficult process and one that gets harder with age – but it can be done.
  • There are so many different activities you can do to practice mindfulness. You need to figure out what works for you – which will take time and trial and error! Ask yourself – “What do I need today?” This might look like yoga, journaling, exercise, affirmations, coloring, etc. Give yourself the time and the space that you need.
  • If you wake up every day with intention and you commit to being your best self each day, then you are setting yourself up with the energy you need to take you through the remainder of the day. You will connect with yourself and feel so much more grounded, intentional, and successful! Control your life – don’t let it control you.mindset

Show Highlights

  • How do we use the mindset of acknowledging that someone is actually a human being to our advantage in our business, and not as a detriment? [3:40]
  • Can we use the mindset of finding joy in our day-to-day activities as it applies to our businesses? [10:15]
  • How can acknowledging our thoughts and feelings help us tackle the day-to-day stresses in our business? [12:10]
  • What are some of the techniques you use to practice mindfulness every single day? [15:30]
  • Many successful people have a dedicated morning routine or ritual. How can we improve our livelihood and our mindset with a morning routine or ritual? [18:20]mindset

Links

Not ‘selfish’: Women open up about choosing to be child-free:  http://www.today.com/parents/child-free-choice-women-open-about-choosing-not-be-mom-1D80097318

What It Really Feels Like To Be A Child-Free Woman: https://www.huffingtonpost.com/bri-seeley/childfree-woman_b_5672613.html

Downloadable Offer

Free Guided Meditation: meditation.briseeley.com

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google analytics

Episode 97: Optimizing Your Website Using Google Analytics With Brandy Lawson

Brandy Lawson is the founder of FieryFX, a boutique digital agency, and a Chief Online Officer for-hire. Her mission is to help entrepreneurs maximize their impact and success by making the right digital decisions for their business. Brandy’s zone of genius is connecting business goals with marketing & technology strategies. Her superpower is analogies. Sure, it’s not as impressive as teleportation, but it does help clients grasp new concepts faster than a speeding bullet.  Brandy is a mother, a wife, a native of Montana, a current Phoenician, and a co-host of the Northwest Phoenix WordPress meetup. She is also a lover of ridiculous shoes, a captain of her boat on Lake Pleasant, and doesn’t miss an episode of Jeopardy.                                                                                                                                                                                                                                                                        Google Analytics

Biggest Takeaways You Don’t Want To Miss:

  • Brandy started with a pretty unique position in a large company. She was a product director for GoDaddy, she sat between the consumers and the developers. She had to understand the market on multiple levels in order to produce for both interested parties.
  • What is a heat map? It is basically the analytics tool that looks at where people are actually looking on your page. It’s more than just seeing the link that they click on. You can see how far down do they scroll and how long they spend on your sit. Also, it will let you know what are your hot spots on your site. 
  • Jump Consulting has changed so much for the better after seeing the analytics. Looking at the metrics of what is working and what is not. Are you building trust? Measure that! Are you trying to sell items or packages? Then you need to create indicators of trust and what it is people are looking for when they look at your business page.
  • How do you start a conversation with someone that can help you with your analytics? Think of it as a building a house. Each part has a different purpose, just like a home you need an architect, a plumber, an electrician. A website is very much the same. You need the analytical data to back up what you are trying to achieve in your business.
  • It is important to start collecting your data as soon as possible. You don’t even have to understand it at first. But if you are gathering the data, then when you are ready for the next step you will have a base. Once you hire someone or have time to learn, you will already have a place to start.

Google Analytics

Show Highlights:

  • Living at the intersection of Marketing and Technology [1:00]
  • The importance of Google Analytics. Our businesses are online, websites drive business and you need to understand how to make the data work for you. [5:00]
  • Why you need a heat map with on your site. Check out Hot Jar.  [7:00]
  • How does one measure trust? How do you know if people visiting your site trust you as a business?  [10:45]
  • Building your analytics house for your website. [14:30]
  • What is an order taker? And why you need someone who will ask you, “why?” They will add value by understanding your larger technique. [18:00]
  • How to start with improving your website and incorporating Google Analytics on your website. [20:00]

 

Google Analytics

Links:

Check out Brandy Lawson and connect with her online at FieryFX.com

Downloadable Offer:

Check out this great offer! Grab Your FREE Custom Visibility & Conversion Report at https://fieryfx.com/jump

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blog

Episode 96: Changing The World One Blog At A Time With Leslie Samuel

Leslie Samuel is the creator of the Become A Blogger. He has a passion for education and has taken on the mission of “Changing The World One Blog At A Time”.  In his podcast, Blogging With Leslie, he teaches solid lessons about how to build a blog that will have an impact, in addition to interviewing other successful bloggers who have built successful platforms and turned them into thriving online businesses.  

blog

He founded, and later sold, Interactive Biology, a blog dedicated to making biology fun for students and teachers worldwide. This blog landed him a job as a university professor in a doctoral program. After three years, he left that job to be a full-time blogger. His message is simple – Create Content, Inspire Others and Change The World (while building a solid online business)!

 

Biggest Takeaways You Don’t Want To Miss:

blogs

  • Leslie is an educator and a blogger. He’s constantly feeding his brain. There is so much to gain from being a sponge and soaking up all the knowledge around you. As you take in the information you learn, it is important to share it with others.
  • Make sure to check out Leslie’s Podcast on Become a Blogger named “Facebook Doesn’t Care About You.” Facebook and social media outlets are a business and they are not truly thinking about your family. You have to take the reins on how and when you interact with Facebook.
  • What readers are looking for in blogs: VALUE. Answers to questions, solutions to problems and a lot of times business owners don’t see it from the customer’s perspective. Establish trust and nurture your growing relationship.
  • Create a system that converts a reader from someone gathering information from you to someone who wants to do business with you. Get them on an email list, nurture them with value while introducing your services gradually. You really want them to trust you as a source of information and a reliable service as well.
  • Google analytics can have a huge impact on your blog. Even if you don’t understand it, you need to have it on your blog from the start. It’s free and gives you all types of data on your blog. This data is key in knowing what is working on your pet sitting blogs and your website.

 

Show Highlights:

  • Facebook brought Bella and Leslie together through split screen interview technology [2:30]
  • What is Leslie currently learning? The concept of social media and what it does to our minds. He loves it, but there is a balance you need to find your business, personal life goals, and social media. [5:00]
  • What are the mistakes that you should be afraid of in blogging as a business owner? You get into blogging to promote your business, but it doesn’t have to just be there to promote your business. [7:45]
  • Give your blogs a bigger purpose. Create the right content to help them the best. Use your pet sitting blogs to integrate into your sales process.  [11:00]
  • The elements and structure of writing great pet sitting blogs. Read it, see it, hear it; use all the senses with pictures, written, video and audio resources. But you don’t have to do it all at once! Choose one and run with it first, then start to incorporate the rest as you can. [14:00]

blogs

Links:

 

Downloadable Offer:

Grab this great spreadsheet calendar to make your blogging a breeze at https://www.becomeablogger.com/spreadsheet

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Blogs

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pet sitting employees

Episode 95: Coaching Your Pet Sitting Employees To Success With Niki Ramirez

Today we welcome our friend, Niki Ramirez! She is a Human Resource specialist at HRAnswers.org, who provides full-service HR consultation, compliance support and employee training for small businesses. Their mission is to take care of “HR” so that their clients can focus on their business. Today we’re talking about how to be a coach to your pet sitting employees and why it is so important. 

pet sitting employees

 

Biggest Takeaways You Don’t Want To Miss:

  • We are all natural coaches. But the way that we interact and socialize makes it difficult. Be mindful and focused to practice the skills that are already within us.
  • Coaching is an opportunity to point out what you do well and also offer immediate ways to adjust. It is also  a top opportunity to build relationships and report with our pet sitting employees
  • How often should we be coaching people? We don’t want to be a “mother hen” and we don’t want to go overboard. It is more important to go hard during the introduction time period. When an employee is new you want to coach them more.
  • Counseling vs coaching where do you draw the line? As a leader, you have to send questions ahead of time that guides your thinking. You have to identify that they are going through something but work through it quickly. Let them know you value them and you have a support base for them if needed. But you can’t “counsel” them.
  • Where do you draw the line of counseling or coaching and those personal boundaries? You can’t always get too personal, even though you may want to. You have to have a distinct boundary line
  • Can staff members coach each other? Definitely! In fact, they are a great resource for team building. Find who is doing a wonderful job that will help you grow. Tap into that and help them grow naturally within your company.

 

Show Highlights:

  • What is coaching and why should we coach? We don’t always feel like natural coaches or understand the mindset of how to become an effective coach. It is a way we can change the outcome of the “game” as it progresses. [5:00]
  • What do great coaches do to unlock the best potential of their employees? They often provide a vision for their employees [9:20]
  • Are there different types of coaching? And when should we implement these techniques and why? [13:20]
  • Is there any easy way to say “I’m going to be coaching you?” [15:00]
  • How can you coach stubborn pet sitting employees? We want to boost performance but think about coach vs. discipline. If you coach first, you will probably not have to discipline. But sometimes you have to put them on notice. [19:00]
  • How can you find Niki and tap into her resources? [24:00]

coach

Links

Find and contact Niki for a quick and easy consultation at HRAnswers.org

 

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