One of the toughest things to do is explain to your new hire what it really takes to be successful as a professional pet sitter. In order to help bridge this gap, I went straight to a former employee of my old pet sitting company and asked her this same question. Below, is an articulate list of what it really takes to be a successful professional pet sitter. It’s so good that I had it in my training manual and suggest that you share it with your staff too.
Take a look…
1. Common sense goes a long way.
2. Treat others as you would like to be treated.
3. Remember that 99% clients look at their pets as children.
4. Kindness goes a long way.
5. Constant Communication!
6. Be friendly yet professional.
7. You work for your money.
8. Be sociable and sell yourself.
9. Prepare before hand.
10. Make sure to always communicate.
With your employer to make sure everyone’s schedules are correct, especially if a client says something about a schedule changing or something that sounds different than what’s in the computer. It’s your responsibility to have them contact your employer and to let them know in general. We’re all adults and need to be responsible for ourselves, no excuses.
If you would like to hear what it feels like to be a pet sitter, I interviewed another pet sitting employee on Bark Soup, a radio show with Josh Cary and I. You find a link to it here and learn more about it here. TIP: Start at the 7 min mark!
Now it is your turn…
What do you think are good tips and tricks for your employees? Comment below and let me know!