Thinking of switching pet sitting software companies can be a big pain in the A$%, isn’t it? In fact, all the headache that goes along with switching is the single most important reason why I hear many pet sitters won’t do it.

As a business owner, we already have way too much on our plate. If delegation is the key to success, why don’t we allow our clients to help us out with this process?

Stay with me here…

The Problems With Switching Pet Sitting Software Companies

Don’t Make Switching Pet Sitting Software Companies A Solo Project

When switching pet sitting software companies, you will ultimately have your clients log in, update their info as needed, and schedule services with you, right? A common misconception with pet sitters is that they think the burden of updating their client’s information is on THEM – but I’m happy to tell you that this is not the case 🙂

So let’s invite them to “update their information” as we get our new system set up.

[ctt template=”8″ link=”7i813″ via=”no” ]Let your clients update their information by saying, “We want to make sure we have the most current info about Fluffy and Fido” @bellas_pets[/ctt]” This type of phrasing not only shows that you care, but gives the client an incentive to comply. It also alleviates the pain of you having to enter in all the information or pay to have someone do it. Plus, different systems might have different fields for information making it a little difficult. When this happens, we might procrastinate things even more. AKA Not get the task complete!

 

Here Are Two Examples Of What You Can Say To Your Clients:

If you can muster up the positivity and set expectations properly – consider the task of switching pet sitting software systems done!

How do you do that? Well, thankfully, you are reading this now, so here goes a mock letter, that you can copy and paste, right here from my website, for you to use:

 

Sample Letter #1

Dear NAME:

Our tail is wagging in anticipation of this new toy we just bought for XYZ PET SITTING COMPANY. It is an even BETTER scheduling software system that we just know you will absolutely LOVE!

Feel free to scratch and sniff your way around by going HERE and clicking THIS. Once you are in, you can actually create your OWN UN and PW. (I thought it would be better for you to create it rather than making something that you would probably forget, because, let’s face it, you didn’t create it!)

Before we are able to approve your next booking, we just need you to take 5 minutes, enter in the info for your fur babies, your credit card, and then you can be on your way to booking.

EVEN BETTER:

I know it is probably been dog ages since you have updated your babies info, so this will help us all stay on the same page!

HAVE ANY QUESTIONS?
If your paws hurt, you can always watch how easy it is to set up an account by watching this 30 second video HERE

Or, you can give me a howl on the office phone OFFICE HOURS, I am on stand by ready to help!

Tailwags,
YOUR NAME

 

Sample Letter #2

Hello CLIENT,

We are doing some updates to our online profile system and just need for you to update your fur kid(s) info before making your next booking.  Feel free to do it now, if you have the time!

It is as easy as 1-2-3.

1 – Click HERE and create a UN and PW
2 – Fill out all of your info and your pet’s info.
3 – Oh wait, we are all ready done! See how easy that was? 🙂

If you have any questions at all about this new process, I am in the office OFFICE HOURS and ready to help!

Tailwags,
YOUR NAME

Manage Expectations & Solve Problems Before They Come

I have always said, if you can manage someone’s expectations, you will cut the questions down to a minimum. Likewise, if you can expect people’s behavior, you can lessen your frustrations!

Here is what I mean: Anticipate the questions that your clients will have for you and consider making a short video like this one to help show them their answers:

You can easily create videos on Screencast-o-matic for free!

Remember, Questions Do Not Mean Criticism

Don’t fret when clients are asking you questions on the system. It doesn’t mean that the system you just moved to is de-funked. It means that they just simply have questions and they are looking to you for help. Think of it as a way to touch them and open up a conversation about how their services are going or how their pets are doing. Ask them their opinion of what they like and if there is anything you can improve on. Simply ASKING that last question can secure a client for life because they know that you care!

Switching Pet Sitting Software Systems Doesn’t Have To Be Tough

Change is always tough. I am betting that it actually took you a while to take the JUMP towards switching pet sitting software companies, am I right? What you need to do now is hold on tight, anticipate the questions, and know that you don’t need to sit there for hours upon hours to update every single client file.

Nor, is a data transfer going to be seamless. So in my opinion, it is best to have your clients help you do it. 🙂 Not to mention, all of the companies are always there to help you. After all, they want you to LIKE using their software!

Don’t ever let this challenge prevent you from making a switch!